How many COEs, HR services do you have?

JuliaA · ‎01-15-2020

We are implementing service now (kicked off yesterday woohoo!) and are coming from another case mgt. system where we had 50 topics, 200 categories, 350 sub categories. Clearly too many. We know we need to slim it down, but are struggling to identify the HR Services that matke sense to an employee and get HR what they need. Is anyone willing to share their hierarchies or lists of HR Services that are working well for them? Or even just how many you have to compare? This is a tough exercise for us...I know it will be iterative but any help is appreciated!

Hendrik Kuehl · ‎01-15-2020

Table now with borders...

And I forgot: we have started with only one COE (HR Core) - to keep it simple. Will add more COEs once we see a real need for it.

Category	Sub-Category
Recruiting & Onboarding	Recruiting
	Onboarding & New Joiner Integration
	Employer Branding
Learning & Development	Training
	Leadership Development
	Vocational Training
	Talent Management
	Organizational Development & Change Management
	Succession Planning
Performance Appraisal	Performance Appraisal
Compensation, Benefits & Pensions	Benefits
	Bonus
	Compensation
	Pensions
	Payroll
	Employee Suggestion Program
	Grading
Personal Data	Certifications & Reference Letters
Personal Data	Employee Data Management
Time & Absence	Leave & Absence Management
Time & Absence	Time & Attendance Management
Transfers	International Transfers
Transfers	National Transfers
Health & Wellbeing	Employee Assistance / Social Services
	Occupational Health Management
	Workplace Health Promotion
	Medical Emergency Management
Labor Relations Management	Social Benefits
	Employee Handbook
	Settlement of Interests
	Workers Council
HR Internal Services	HR IT
	Governance & Compliance Management
	Labor Law
	Project & Program Management
	HR Case & Knowledge Management
	Process Management
	Organizational Data Management
Reporting & Planning	Workforce Planning
Reporting & Planning	Reporting & Controlling
Leaving & Off-boarding	Retirement
Leaving & Off-boarding	Leaving our Organization

View solution in original post

Marty Bright · ‎02-21-2020

We keep basic Benefit information in our KBAs.

JuliaA · ‎02-21-2020

How many categories do you have? We are trying to understand how categories add value since most of the time they seem to match the COE or the name of the service (i.e. Benefits COE, Benefits Category, or under Workforce Admin - do you use the category of Employment verification for an employment verification inquiry, or Workforce Admin as the category?

Christian Prob2 · ‎02-21-2020

A slightly related question: Is any of you using Lifecycle Event and Enterprise Onboarding (LCEEO) module? If so - how do you decide what goes into LCEEO and when goes into the classic COEs?

JuliaA · ‎02-21-2020

We were told by our partner that only the items that were using Life Cycle can go in that COE and that anything else has to go in another. So for example we get Life Event inquiries but we were told we had to put it in another COE, so we will be putting it in Benefits. This seemed odd to me...but it is what we were told to do. Same with things like separation/retirement, onboarding inquiry...they will not be in the same COE as the stuff that has true life cycle steps.

Mrman · ‎02-21-2020

Hi,

The Lifecycle events is part of the Enterprise Onboarding and Transitions application in HRSD that allows you to easily automate onboarding and other employee lifecycle events .

HR Lifecycle Events cases sitting in the Lifecycle Administration COE contain the activities and activity sets that span across multiple departments, improving employee satisfaction and efficiency across HR and other departments.

This COE can used if you have a requirement /use case to automate the series of activities which you have an option to choose of task types you can assign to different departments within /Outside HR .