- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-30-2023 05:21 AM
Hi,
I'd like to add a new case status titled "Duplicate case" in order to capture when duplicated cases are arriving. How can I configure this new status?
Thank you.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-30-2023 08:55 PM
navigate to the dictionary entry and add choice
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-30-2023 08:55 PM
navigate to the dictionary entry and add choice
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-31-2023 04:21 AM
I have added the entry to the dictionary entry and choice, I have updated the business rule to include the new status however it is not removing the case in the same way a closed complete case would be, do you have any guidance? Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-31-2023 04:45 AM
sorry didn't get this part
removing the case in the same way a closed complete case would be
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader