How do I change the picklist filters for 'Article Template' fields in HR Agent Workspace? I want to limit the selections users can see, but right now it is showing all templates. See screenshot.
Hi , In the HR agent Workspace , I have 13 HR services in the system and I wanted to make sure that COE of one particular HR service must be visible in workspace, rest all other to be made invisible for the HR agents to create the HR case. Note: All...
Hi Team,I have installed plugin with demo data. Working with New Hire Journey (Demo) life cycle event, it has two employee requests under Pre-hire activity set.1. Request Standing Desk (Requestor is subject person)2. Request Change in Start Date of E...
Need to show/hide HR service on case creation page in "agent workspace for hr case management" based on groupTried adding an HR criteria on the HR service, it doesnt work.Steps which i followed:-Created HR Criteria,And then created User criteria from...
Hi All, I'm struggling to find the documentation on this subject but we are trying to configure an HR Task with an acknowledgement type of Submit a Catalog item within a Lifecycle Event. I have configured the Catalog Item and have mapped it to the HR...
I have Supporting Docs (Attachment Type) field on Table IT Tracker. I want to make the Attachment type field read only when the state of the request is closed. I tried UI policies and client scripts, but it did not work. I understand that ACL's are...
There is a record producer for New hire onboarding with lifecycle event. I have a requirement to create an onboarding lifecycle for multiple users in an excel file. Please help me.
Hi there, I am trying to get the platform to "Email other approvers that at least one approver has approved the record". For example, when a recruitment hr case is raised, an (group) approval record is generated with approval records assigned to the...
Is there an easy way to restrict (i.e. remove) Backend access to users? We obviously would want to keep it for admins, but we want our users to only have access to Agent Workspace – is there an easy way to configure that?
Hello All,I have a requirement for creating an ATF test wherein I would need to validate one of the variable fields on a record producer, but the variable is a drop down. Is there a way to validate the list of values (drop-down) against a condition i...
I am doing workday integration using Spoke with servicenow. but got Method failed: with code: 500 error while pulling department data.
Hello all,I have an Assignment Group Field referencing to Group (sys_user_group) table . But I want to display only the groups that Requester is part of.And if the Requester is part of only one group, it has to be Auto populated. How can i achieve it...
Dear Community, I am trying to configure a PDF document template as described in this video:https://www.servicenow.com/community/hrsd-articles/advanced-forms-management-in-hr-service-delivery/ta-p/2309758 I was able to configure the document template...
Hello HRSD Experts, I have an activity in LE that is of type Catalog Item. I have set up Activity Field Mapping in a way that subject person's HR profile is mapped to a variable in this Catalog Item.If that task is approached from Employee Center, th...
After creating a Lifecycle Event Case, when I open the record, I see a page like the one in the image. Where do the "New Hire", "HR Specialist", etc. shown at the top of the widget come from?Also, if I want to display the contents of other fields her...