Delegation of HR Case from esc portal
Is there any possible way we can delegate the parent case from esc portal? just like we can delegate HR tasks and child cases.
Forum Posts
Can you add Collaborator field in as Task?
Hi! Can you add a collaborator field in as task? Use case: I want to give a team visibility on the child task of a parent case. The child task is assigned to another team and even if I add the team I want to give task visibility to, in the watchlist...
"Suspend Case" button on HR Task (Workspace)
Hi, I'm looking for more information about "Suspend Case" UI Action available on HR Task. Suspend HR case action is available on active tasks when the parent HR case is not suspended or closed but my concern is that button is visible on the task form...
Latest Assigned to tasks to be shown on employee center home page
Need to show 5 recent tasks (Approvals/HR tasks associated with HR Case and 5 recent Requests (HR Cases - from my_requests page) in the below format on employee center homepage in a 6*6 container. Can someone pls help me what's the best approach to d...
how can i edit begin button in hr portal tour
hi everyone i want to change begin tour how can i edit this??
Interaction Info & Attachments Don't Transfer to HR Case
Hi, In our HRSD application, we want to utilize interactions for Voicemails - i.e., a voicemail is received to our HR service desk and an interaction is created with VM file attached. Then the agent can listen to the VM and determine if a new case ne...
Generative AI
Hello Members, With the advent of Generative AI, what are the steps you are taking today to lay a foundation and leverage Generative AI for better employee experience?
User Feedback Analysis
Hello Everyone, Today on our ServiceNow HR platform, we have multiple surveys - CSAT and NPS- designed to gather feedback from end users. Other than ratings, survey respondents can also put in comments to explain their feedback.As the number of comme...
Security restriction on Transform maps, HR SOAP services tables for Import_admin role users
Hello Team, We have created a separate group and added import_admin, import_scheduler roles to the group.But when they try to access the below-mentioned groups, the following error is displayed to the user:. Can you please help me to fix this issue?
How to we apply client script to hr agent workspace
I have written this client script for agent workspace view but it’s now now working on workspace getreference not getting case record how can we fix it
Resolved! The Catalog Items in HR Service catalog have suddenly disappeared for the non-admin users.
Dear all, The Catalog Items in HR Service catalog in Employee Service Center have suddenly disappeared for the non-admin users. One of the last updates that was done is: Exporting a catalog item as an xml, deleting the delivery_plan id in the xml a...
How ReadOnly group can see email in Activity log?
How ReadOnly group can see email in Activity log? I can see the worknotes of HR cases but I want to see the emails as well by a Read Only group so the member of this group can see the all HR cases with emails in activity stream as well.
Helping to revamp HRSD that has already been implemented.
Good day! Any help with HRSD - managing enhancements and operations and maintenance (O&M) tasks as incidents to a more structured approach. What is a good approach to processes for requesting enhancements and incidents separately. Thank you!
I updated hint text for 'Wait for' field by personalizing the label.
Hi All,I updated new hint text for 'Wait for' field by using the label. but still, it is showing previous hint text only. Can anyone help me on this?
Out of Hours message not coming for chat queue
We are not able to see the Out Of Hours message for chat queue, Instead it is routing to agent in Non-working hours.
