How to change header search bar location
We recently upgraded our portal and the search bar shifted to the right in the header. Where do I go to move the header location to align with the left side of the screen?
Forum Posts
Resolved! Get choice Sys ID
Hi everyone, I want to get the sys_id of a choice in a select box type variable and compare it to the value set on a property, and if it's equal it makes some fields mandatory and visible. I have a catalog client script and a script include but it's ...
Sort the values for a reference field in alphabetical order
Hi,I am having a field called case reason in HR Cases table which is reference to a custom table 'u_case_reason'. I want the values of the case reason should be sorted in alphabetical order both in record producer and case form for all users. I tried...
How to add a new List in HR Agent Worksapce?
How can I add a new List to HR Agent Workspace? I've been looking at documentation and can find information on Agent Workspace (incidents, problem, ect.), but can't find anything for HR Agent Workspace.
Resolved! Original Value on HR case Description
Hi, On my record I have variable called name referenced to sys_user table. After form submission form the portal why the case description show the logged in user value as well next to the variable as orginal value I'm aware this is populating from ...
Resolved! Limiting Read Access Based on Location
Hello! I am new to ServiceNow and am wondering the best method to achieve this scenario. We’re exploring restricting read access of HR cases based on the location of the submitted user for some of our HR non-agent teams. So if User A lives in Town A...
Team insights configuration in manager hub
Hello everyone, I am facing issue in manager hub configuration, in team insights there are widgets -about the teams, service and support, employee journeys, in that there are reports so how can i bring data in them.
Video on ServiceNow's Workday Integration
https://www.youtube.com/watch?v=Q1l5mZl4-ck
Resolved! Why is work notes list collector not available for HR Case users
Perhaps I'm missing something obvious and this is detailed/documented somewhere....but HR users (i.e. users with roles such as hr.ROLE_HR_CASE_WRITER) don't have permissions to add users to the list collector field Work notes list if it is added to t...
Resolved! The Reports & Dashboards restrictions
How to restrict Reports & Dashboards related to ER to all the users except the ER managers.
How to add a Watchlist to a widget in Employee Center Portal
Hi everyone! I was asked to add the "Watchlist funcionality" to my Portal widget and make it like a button. I want a "Watchlist" button for example there, that will display the sys_user list so I can choose more than 1 user.What is the best way to ac...
Recommendations on best place to announce unplanned outages on Employee Center Pro?
We're in the process of migrating both a Service Portal instance and an ESC instance to a common presentation using EC Pro. The more interesting questions are starting to surface now, like "is there a recommended best practice as to where to publici...
Resolved! How to send attachment from instance to another instance.
Hi, How to send attachment from one instance to another instance. When I'm creating incident in one instance it is creating in another instance with having same details and I want to send attachment from one instance to another instance. Can anyone ...
Resolved! Export Knowledge Articles
Is it possible to export a Knowledge Article to a word document?
Implementing SNOW Onboarding with Successfactors
Hello, We are looking our options to implement Onboarding; one of the option we are assessing is Leveraging current HCM-Suite in Successfactors and having HRSD On-boarding implemented. Seeking more info on below points:Was there any references of cli...