Hello Community!When we select COE while creating an HR case, the work note fields become read-only when we are creating the HR case from the HR agent workspace.But when we create case from platform it is not read-only.I have checked all the ACL's an...
Hi guys , I am trying to extract value from email body which contains certain data as Name: Value pair . in inbound actions we can get the values by email.body.name. However when i am trying to create the inbound action flow . when i create a trigg...
Hi all,I am looking to implement Visual Task Boards in our HRSD instance and I am wondering if there is a way to have the VTB show up in Agent Workspace, or do the users need to go to the back end to access the VTBs?
Hi all,I have a requirement to get the current date, add a given no of days to that date and set the date to a date field in logged in user's format in a Business Rule. How can I achieve it?Thanks in advance
I'm hoping to hide the Inbox icon on the left-side of the Agent Workspace for HR Case Management portal. I have already attempted to de-activate "Inbox" in sys_aw_module. I have also attempted to disable the two Inbox options (Inbox default and Inbox...
Hi all, I have a question regarding child HR case. I have defined a Service Activity as Child HR case (Account Notification)on one HR service (Test HR service), but when this HR service (Test HR service) is created, the child HR service (Account Not...
Hello All, Looking for a solution on how users are transformed into Alumni users, how does it happen? and if they want to register, so that they can set their own password and login into asc portal, Is there any way?
How can we add an additional layer to the OOB security rules on ER by restricting ER cases from being viewed/visible in list by the people who opened them too (opened_by) Any idea as well where servicenow is setting the self-service view for Opened F...
Hello, because clients often ask which module to purchase, I was wondering what is the exact difference between the HR Lifecycle Events and the Enteprise Onboarding and Transition Lifecylce. From Orlando on, this two are seperated and in need of tw...
Hi everyone! How do I add a custom button to a specific related list?What I mean is the following - Watch the image bellow:How do I add a custom button beside the New and Edit button? The UI action I have is:How do I achieve this feature?Thanks!
Hello , In HRSD, on HR PROFILE table, when employee becomes alumni, system mark the sys_user record against the profile as locked out and inactive. Now questions are 1) Can the access the ServiceNow hrportal? 2) If yes, how it happens? 3) If not, ...
Hello Community,I need some assistance with configuring an advanced reference qualifier for an HR service field in ServiceNow. Here’s the scenario:I have an HR service field that should only display a specific HR service ("Service") for users who bel...
Hi all,I have two fields in the form, Iniator group(Reference to sys_user_group) and Assigned to(reference to sys_user)Field in a Scoped Application. Iniator group is the group that Requestor is a member of. The Requirement is that all the group memb...
Hello, For Employee Relations case management, I would like to know the definition of these roles, and what they can do. ER Admin, ER Confidential, ER Configuration. Also is there a guide where can we find the definition of fields like - Opened for...
Unable to remove the attachment tab in My request page in portal page (LE case).
