HR Case
How can we check how many times a HR case is rejected and reason behind that after case was moved to Awaiting acceptance step? As I need to create report on that.Can anyone please help me out as it is urgent.
Forum Posts
Resolved! Import Sets in HR Scope - Problem with write to tables
Hello Experts, I have created a new table in "Human Resources:Core scope". This table extends the Import Set Row table as this one is a staging table for data import. Standard security controls have been created together with the table. The user that...
AI Search
Hi team,I've developed a custom portal with an internal search feature using an out-of-the-box widget : typeahead search. To enhance this, I created a custom search application inspired by the ESC portal. However, while the search works correctly for...
How is the audience field evaluated for an activity in HR lifecycle events?
I have a scenario where an activity should be triggered only for new hire users. Even though I have configured the audience field(audience type: users) for new hires people, the activity still triggers for the contractor people.
Reject Button of E-Signature Task in ESC
Hello All,I want to create a reject button for E-Signature Task in ESC Portal. I don't know is there any options to pull out the reject button. (User can Accept but when they want to reject how can they do it?. Thanks everyone.
Workspace reference modal issue?
Hi,I have an issue with reference modal in agent workspace. Default behaviour is that modal stays there and only contents go up when I scroll down.↓However, once I resize the modal, not only the contens but also the modal goes up when scrolling down....
Create a related list for All Allegations for Involved Parties
Hello, In the Employee Relations Case management, there is a related list for ER Cases for Involved Parties. Our ER team is wondering, as am I, if it is possible to build a relationship for All Allegations for involved parties, and show the related l...
Configure Advanced work assignment presence states in HRSD
Hi All, In our system, various presence states are present across different scopes. While all these states are visible in the HR agent workspace, I intend to limit visibility on HRSD to "available," "away," and "offline" states only. Any insights or ...
Resolved! Non-HR User Assigned an HR Task Unable to See Task
Scenario: Using the OOB Tuition Reimbursement HR Service, user submitted a Tuition Reimbursement request via Employee Center. HR Case was opened and assigned to appropriate Assigned To Group. HR Task assigned to Subject Person was created for them to...
Resolved! What's best practice to assign the approver role to approver if the client only has HRSD license?
Seems ServiceNow will have additional approver license fee if we assign the approver_user role to the approver directly, but do not charge it if we assign the sn_hr_core.manager to the approver, actually sn_hr_core.manager include approver_user role,...
Translated Knowledge articles are not showing up on correct tab
Hi everyone, The issue I am facing is when I try to translate a Knowledge article trough ServiceNow machine translation it doesn't appear on the "Translated versions" related list but it creates an article. When I translate an article with this metho...
BATCH API INTEGRATION
Hi Team, We have a reference field, that should return all the names through integration.Ex.There is a list of countries in the data base. I have a reference field called as "Country" in ServiceNow, that should return country values listed in the dat...
Resolved! Analytics Center in HR Agent Workspace
Hi all, We have two Instances and I can see "Analytics Center " in only one I tried to compare plugins , UI builder Pages, screens, and versions of Plugins but I don't find a way to Show Analytics Center in the HR agent workspace. Instance 1: Where i...
subjectline for quick messages
How to set subject line for the quick messages.
Resolved! Fix script for deactivating HR services in bulk
Hi we have a requirement to deactivate HR services in bulk(320) , so we need to create fix script for thisThe conditions were : the table should be in employee relations case and topic category is one of "audit","tracking" and so on..(many topic cate...
