As soon as assigned to person of HR Case becomes inactive or removed from that group, the assigned to field must be changed to empty for that HR Case and email notification needs to be sent to the group members of that assignment group that HR Case i...
Hello , Am facing an issue with close complete/close incomplete ui actions on agent workspace , these are OOB HR Task UI Actions have translations in standard view but in agent workspace showing only in English. I want to show these UI actions in wor...
Hello, We added a checklist to a few services directly in the HR Service Configuration table record, saved them as templates... We exported the template from checklist_template table as XML as well as the items from checklist_item table and imported ...
We are trying to trigger an approval whenever the agent working the case checks one of the checklist items on the case. We have a list (see below), we want to trigger an approval whenever the agent checks any of the items that say approval on the che...
I want to add new custom options in the article body paragraph dropdown showed in the imageOptionsIntroduction (Arial, 12 pt)Question (Arial, 12 pt, bold)Answer (Arial, 10 pt)
Hi,Currently, I am creating a Journey using Journey source in Lifecycle Events.If anyone has insights on the following two points, I would appreciate your guidance:Is it possible to support bulk case requests?Is it possible to periodically add sets o...
What is the trigger type "Condition" for the Life Cycle Event activity set?In this trigger type, I can set Condition table and Condition, but I don't know how to use it specifically.Also, how and when is the target record identified? (when the record...
Hello, when we transfer an HR case, the assignment group updates based on our HR assignment rules. How can we leave the assignment group alone when transferring an HR case? Is there a way to update the assignment rules to not populate with transferre...
Hi @Susan Britt, I have to add first day message to user on portal. I have created Campaign, Campaign bundle, Portal content, Campaign content to add birthday widget on portal like same I have to add first day message on portal and to achieve that ...
Hi All, I am having one issue with the HR Template where we are pulling some values from HRLE Case on Global Description on the HR Template form. When the task is rendered for admin then it is retrieving the values from the HR Task but when the task ...
I created a business rule query to filter out the list of records based on users having a certain role. The BR works fine, the issues is when I impersonate a user with that role, I see the records, but when i click into the record, it displays a diff...
Hi All, Actually i have requirement that whenever user submit a request then need the HR case to be approved by the Subject Person's line manager, before it is available for work to begin Thanks Ramu k
When they are trying the word Hello / HI it was showing error message like sorry i didn't understand, instead of that it should dispaly the proper response.
Hi everyone, We have an issue wherein the COE and HR Service fields are not showing options when creating new HR Profiles. Has anyone encountered this issue before?
Hello --Anyone have any luck forcing an Agent Workspace client script reference field query to work? I'm building a custom UI action ("Change Assignment") which is nearly working -- it gives the user a list of ALL assignment groups, instead of respec...
