Lifecycle Event Activity Set Date Trigger

NMeyer524
Tera Expert

‎08-30-2023 02:33 PM

Hoping someone will be able to assist.

 

We have an activity set called 'On Leave' with a date trigger. The date that triggers the activity set may change (leave start date). When the leave start date is updated by the user via an employee request, the On Leave activity set does not trigger based on the new date.

 

Is an activity set date trigger based solely on the date in that field when the lifecycle event case is created? ie, if that date is ever updated, the activity set won't trigger on the new date? If so, any ideas how we can make that happen?

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michaelj_sherid
ServiceNow Employee
ServiceNow Employee

‎08-30-2023 02:38 PM

@NMeyer524  I think the best option here is to use the newer function to trigger the activity set in real time. As of San Diego, we introduced the functionality to allow you to trigger the activity set from a BR. There are some caveats, but I feel you can still make this work for your use case. Here are the details on this feature in Lifecycle Events.

 

Regards,

Mike

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NMeyer524
Tera Expert
In response to michaelj_sherid

‎08-30-2023 04:14 PM

Thanks for the info @michaelj_sherid . The product doc mentions the enterprise license and we do not have that. We have HRSD Pro. Any other ideas or solutions?

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