How to add the trigger condition for the flow once the hrcase created via inbound action

[nikhitha24]

Hi All,

Can someone help on this please,

User case:

How to add the trigger condition for the flow once the HR case created via inbound action, Once the HR case is create in that case i need to create HR tasks for that case

Created flow designer and added in to the HR service

Please help me on the trigger condition

[Harsh_Deep]

Hello @nikhitha24 

In the inbound email action give some description or any other field to check (or identifier) if it's created from inbound action then it should check or fill that field.

Then you can use that field into the flow condition to check that created from inbound email action or not.

Or else you can use the lookup record and check 

Navigate to System Logs >> Emails & filter by Received.

Open the record & look for related list Email log. One that is Processed Keyword in message field is the inbound action used for processing.

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

[VaranAwesomenow]

The trigger condition you have looks about correct, you need to include source as email to differentiate email based cases vs other types of cases.

You can also leverage a on insert after business rule or a flow and a subflow to control the trigger from within the HR case record if you like vs using flow based trigger conditions, that way a single subflow can be used against various automated HR task creation scenarios