How to allow HR agents to search for inactive users while creating HR Cases

[raj12345]

Hello Community,

I am working in the HRSD module and need help with enabling HR agents to search for both active and inactive users while creating an HR case.

Currently, the search (likely through the HR Profile or User reference field) only returns active users.

I believe this may be controlled by the Search Source or Reference Qualifier.

Can anyone guide me on how to configure the search to include inactive users as well?

Any best practices or considerations are also appreciated.

Thank you!

[Ankur Bawiskar]

@raj12345 

Hope you are doing good.

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