How to attach a workflow for a knowledge article ?

Angel27
Tera Contributor

‎10-28-2022 09:06 AM

Hello Team ,

 

I have one article that is in published state , could anyone suggest how to attach a workflow for that knowledge article ?

 

Thank you !

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bammar
Kilo Sage
Kilo Sage

‎10-28-2022 11:19 AM

not sure if you would add a workflow to one article or establish a workflow with conditions that can be triggered for many articles over time- typically you would right click the actual record of the kb  and see if you have a configure workflow option- there may be a workflow already there that u can modify or you may create a new one for that table.

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Community Alums
Not applicable

‎10-29-2022 10:29 PM

Hi @Angel27 ,

Workflow which are attached in your knowledge base are Instant publish & Retire. OOB I don't think they have approvals configured for both of them. If you need a Approval in between Draft and before the article gets published , you need to create a Custom Workflow or modify the existing OOB one.



You   may also update your Publish Workflow field in   Knowledge Base to "Knowledge - Approval Publish"   which is an OOB workflow having Approval activity as shown below:

 

SandeepDutta_0-1667107751261.png

 

 

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