Hi All, I have an SLA triggering twice on some incidents and can't narrow down the cause of this (it only seems to be happening on a sickness absence form and not consistently) When the case is closed complete the first SLA timer stops and the next o...
Hi, The search results do not consider the meta tags set for record producers and KB articles as AI Search is enabled.Please can someone suggest how the meta tags can still be considered when AI search is configured? Thanks & Regards, Yasmeen
I have this scenario where I have two tables, master and base. Master table has three choice fields, (Field 1 - 1 choice; Filed 2 - 5 choices; Field 3 - 12 choice values being dependent on Field 2). I have similar three fields in the Base table and w...
HI, when HR case is set to closed complete, the HR tasks attached to the HR case is set to Closed incomplete if they are open. Is it OOB behavior, if yes, can you please help where this is configured
For Document Template (HTML). I am able to check the box in the topic block when creating a document template. When the document is previewed in the HR Agent Workspace, the agent is able to make the edit and check/uncheck a box. However, the update ...
Hello HR Experts, We have an issue in our implementation. All non-admin users can not see lists in the HR Agent Workspace. To clarify:Users have sn_hr_core.basic roleUsers have workspace_user roleUsers have canvas_user roleUsers have access to HR cas...
Hi Team, There is a weird scenario which i came across recently. Knowledge Articles from HR Knowledge Base are instantly getting retired without clicking on Retire UI Action when any change is made on knowledge article when it's in published state. S...
I need to create seven task templates and two HR criteria for a "Termination Request" record producer in HR Service, with the fulfillment type set to "Service Activities." The task templates should be restricted based on HR criteria, where four tasks...
Hi team,I have created seven task templates and two HR criteria for a " Request" record producer in HR Service, with the fulfilment type set to "Service Activities."The task templates should be restricted based on HR criteria, where four tasks are vi...
Hi everyone,We have schedule job which runs everyday to delete HR profiles created for Contingent workers.Now we have requirement to exclude contingent workers from getting their HR profile removed if they are having1.sn_hr_core.basic role ( contract...
I have created an indicator on the HR Manager dashboard. In the indicator it's bringing up the case resolution satisfaction survey details. I have managed to add Assignment group as a breakdown to the indicator.Now I want if the service category, se...
Hello, We are currently building a POC for our HR department. They have scenario's where an external party wil ask them an HR related question. For instance a financial party will need certain statements. The would like to log these questions as HR c...
Hi experts, We have a requirement to show choices based on logged in user country and parent company on a record producer.For question 'Transaction' ,If user is from USA and company.parent is 'ABC' then show options t1, t2 and t3If user is from USA ...
Need help regarding enabling Dynamic translations on HR case form. Inspite adding attribute to the field. It is available for incidents on the same instance but not in HR case form.Kindly share a solution for this issue. Thanks in advance! Incident f...
Hi, I am looking for implementing Alumni Service Center. OOB, ASC offers To-dos section.I have query that user after termination can they still see the assigned Tasks under Todos? As per the docs, I see that Alumni users should be created after the u...