Trying to work out if there is a way with document template scripts to have a different header and footer on page one of a document?The requirement is for full width header and footer images on page 1 (page number is OK), and then just page numbers o...
Hello,I am looking to add a notification sending action to my flow.The notification I created is under the sn_hr_core_case table.I selected sn_hr_core_case in the table field, but when I try to access the notification selection field, the notificatio...
Hi Team,Has anyone implemented an 'Automated Order Guide' for lifecycle events? I would like to understand how it works and how we can automate the process. Is it something we need to auto-populate the variables for submission.Thank You,Sriraj
I have created 1 inbound email action which is currently checking if the user is an external one and setting the opened for and opened by as guest. The piece of code is as follows:-current.priority = 3;var bodyText = email.body_text;if (!bodyText) ...
Hi All, Can someone Please help me on the below query, Want to create the checklist for HR task , please help me to achieve this
I noticed that if a case was submitted via the portal, there is additional information that is available when pulling up the request (the variables from the record producer and additional details tab which also shows the variables):These values are f...
Hi Team, We have a requirement to create a inbound email action in HR Case Management.Requirement:- If a user sends a mail to company123@gmail.com then if the user is not in the allowed list then the user should get a Rejection Email, but it was not ...
We are facing an issue after the Xanadu upgrade. When a case is transferred, the original case's state changes to 'Canceled'; however, the case remains active. As a result, the SLAs are still running."Where can I find the script that updates the acti...
Hi Team,Iam learning scripting and i have one use case.Get the manager reference to user table from HR profile and populate on other scoped table field. var hrProfileGR = new GlideRecord('sn_hr_core_profile');hrProfileGR.addQuery('sys_id=04556f50471f...
Hi,Is there a way to close a request after 3 days that has gone from work in progress to pending status?I mean there will be a count of three days from the status change and then it will be closed
Hello Expertise, Hope your doing well! We are recently upgraded to Xanadu, in HR agent workspace date field/variable input selecting by default date now.If we click on date field to provide input it automatically adding systems date i.e current date ...
Hi, I am proposing Employee Relation team the PIP lifecycle event so that they can manage PIP process.I have downloaded the Experience Pack from ServiceNow Store and gone through the document in the pack.Is there any movie or document to understand m...
Interview Template Icon is visible on all HR Case records in HR Agent workspace. It should be visible only on ER case records. Any suggestions to identify root cause will be helpful.
I have assigned the product doc recommended response template and quick message role to specific users and a group. However, they are not able to edit RT or QM. does anyone know why?
Hello! When we transfer HR cases to different HR Services, we currently transfer things like work notes, attachments, etc. However, the Short Description also carries over to the new case, which we do not want. How can we change the transfer process...