Hello SN Comm! Looking to see if anyone can help me out with this one. I know that the system can auto-assign based off of Skills in the HR area. I am wondering if there is also some setup that can be implemented, for HR Cases to auto-assign througho...
Hi All, my PDI vanished last week so I'm building a new one, but I can't find the plug-in/application for Agent Workspace for HR Case Management. Is this currently available for PDIs?I have installed it on a PDI recently, and can see it on our demo ...
hi community, I'm working with the HRSD product and was wondering if there's a recommended sequence for installing HRSD apps into the PDI? Best,VY
HelloI am configuring an new integration with UIPath and Servicenow and I installed the UIPath spoke.On my flow, I have this OOTB action "Add item to queue" but the mandatory Queue field does not show any record (Same with "Folder or Organization Un...
I configured OAuth Client in ServiceNow for Inbound calls made from SuccessFactors to ServiceNow.The Grant Type is "Client Credentials", have all configured OAuth Application User. When testing through Postman, the configuration is working fine, and ...
This is not a question but i find the solution you need to set the flow in template ! thank you if you find this post helpful don't forget to hit the button !
Hello, I attended yesterdays webinar on the above topic. I wanted to view it again and I thought it was mentioned to go to ServiceNow/Community/Events. I did find it but do not see how you can view this. Thank you in advance.
Auto-close HR cases if they are been in the "Awaiting Acceptance" state for more than 5 business days?Even we have updated timer in workflow with 5 business days.Please find below SS for reference.Please can anyone help me on this.Thanks.
Hi,We created few Suspend reasons for ER case table. The goal is to hide certain reasons in the drop down based on HR Service. Please guide how to show/hide choices in Suspend reason UI page based on HR Service on the case form.I tried On load client...
Hello All,I want to send the survey to the user after 24hours from the closure of HR Case.Please help me in putting the solution.Thanks.
Hi,I have a requirement that if a HR case is closed complete then HR agents should not reopen it. Only HR Admins should be able to reopen them. This is a common requirement. Do we have any OOB setup for this or do I need to create ACL?
Hi All,I found the system property which is defaulting the priority to 2 when vip users raise hr cases. I want to know which script include is using the system property. Is there any other way to find the script include other than going through each ...
Hello, I've a requirement where I need to create a report for time off balance is available to users within the Employee Profile from workday to servicenow. Thanks
Hello Community , I Just installed the Human Resources Scoped App :Core Everything went as planned the problem is when I compared roles. Installed on the group table I found some roles are missing. Can someone explain to me why? Here's is the in...
Hi everyone,I wanted to know what all roles are required to have just the read access to an HR case.the sn_hr_core.basic role given to an agent gives him write access as well.Exactly what all roles are required to just read the HR case and not edit a...
