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Resolved! Auto-Assign Rotation - HR Cases

Hello SN Comm! Looking to see if anyone can help me out with this one. I know that the system can auto-assign based off of Skills in the HR area. I am wondering if there is also some setup that can be implemented, for HR Cases to auto-assign througho...

Resolved! HR Agent Workspace for PDI

Hi All, my PDI vanished last week  so I'm building a new one, but I can't find the plug-in/application for Agent Workspace for HR Case Management. Is this currently available for PDIs?I have installed it on a PDI recently, and can see it on our demo ...

UIPath spoke - Add item to queue action

HelloI am configuring an new integration with UIPath and Servicenow and I installed the UIPath spoke.On my flow, I have this OOTB action "Add item to queue"  but the mandatory Queue field does not show any record (Same with "Folder or Organization Un...

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Andr_1 by Tera Expert
  • 590 Views
  • 1 replies
  • 0 helpfuls

HR cases are not closing after 5 business days "Awaiting Acceptance" state

Auto-close HR cases if they are been in the "Awaiting Acceptance" state for more than 5 business days?Even we have updated timer in workflow with 5 business days.Please find below SS for reference.Please can anyone help me on this.Thanks.  

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Community Alums by Community Alums  
  • 610 Views
  • 2 replies
  • 0 helpfuls

Hide choices in Suspend Reason UI Page

Hi,We created few Suspend reasons for ER case table. The goal is to hide certain reasons in the drop down based on HR Service. Please guide how to show/hide choices in Suspend reason UI page based on HR Service on the case form.I tried On load client...

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How to restrict HR agents from reopening closed HR cases?

Hi,I have a requirement that if a HR case is closed complete then HR agents should not reopen it. Only HR Admins should be able to reopen them. This is a common requirement. Do we have any OOB setup for this or do I need to create ACL? 

Vasu ch by Kilo Sage
  • 869 Views
  • 4 replies
  • 0 helpfuls

Which script include is using the system property

Hi All,I found the system property which is defaulting the priority to 2 when vip users raise hr cases. I want to know which script include is using the system property. Is there any other way to find the script include other than going through each ...

kali by Tera Contributor
  • 434 Views
  • 2 replies
  • 0 helpfuls

Resolved! Missing roles when installing Human Resources Scoped App: Core

Hello Community ,   I Just installed the Human Resources Scoped App :Core   Everything went as planned the problem is when I compared roles. Installed on the group table I found some roles are missing. Can someone explain to me why?  Here's is the in...

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ELMAHDI by Tera Expert
  • 974 Views
  • 3 replies
  • 1 helpfuls

Roles required for read access to an HR Case

Hi everyone,I wanted to know what all roles are required to have just the read access to an HR case.the sn_hr_core.basic role given to an agent gives him write access as well.Exactly what all roles are required to just read the HR case and not edit a...

kartikey by Tera Contributor
  • 6070 Views
  • 5 replies
  • 0 helpfuls