Forum Posts
Resolved! Servicenow HRSD Lifecycle Event
I want the activity set to get triggered based on the value of one of the fields on the parent case. I tried the script but its not getting triggered:I'm not sure how to utilize audience since we want to look at the previous step for the current lif...
Number field value shown as empty to some users for Employee relations case, admins are able to see.
Hello everyone,The number field for Employee relations case is shown as empty on the list view and is not visible on the form for most of the users, admins are able to see it. Is it any OOB configuration configured for Employee relations case?Attachi...
Record Producer_HRSD > > where is the variable data stored
Scenario: HR Service and appropriate Record Producer is configured. Employee submits all the details on the record producer and submits. HR Case is created. 1. If an HR Agent/ Manager/ Admin wants to view the Variable input data what the EE had submi...
Resolved! Document Preview question about Generate / Regenerate regarding the use of multiple templates
Hello Community, My use case: I want to use the document preview and generate multiple attachments. However, when I try this, I am presented with the 'Regenerate' button, which overwrites the 1st attachment. Anyone know how this button decides to sho...
Resolved! advance reference qualifier
Hi team,I have a variable 'Employee' which is a reference type.If a manager is viewing form, the 'Employee' variable should show manager's reports and also manager nameIf an employee is viewing form and does not have any reports, 'Employee' variable ...
Case options 'Skip user acceptance' is not working
Hi experts,I have selected Skip Automatic User Acceptance State in case options.This HR service is present on HR workforce admin table but we agents can select the HR service on all tables.When case is closed, it is directly going to close complete ...
Conditional Lifecycle Event Activities
Hi all, I'm trying to build a Lifecycle Event which has numerous Activities which need to be created or not created based on conditions of the Lifecycle Event Case record itself. Example: LE Case created with a checkbox field on sn_hr_le_case. Based ...
Dependent field
Hi All,On hrsd case form based on hr service the choices on a custom field should dynamically change. I used the depended fields functionality. But it is not working as expected , i used hr service sys id and hr service value in the depended field bu...
Resolved! Flow Designer Trigger not being triggered correctly
Hello, I am working on a Flow for a HRSD Process. I have an lifecycle event which has an HR service configured to go through a process. The HR service is configured to just create a new Case and the Flow will take it from there. Once the case is crea...
Workday HR Spoke - Custom Objects
We are in the process of implementing the Workday HR Spoke plugin and I came across the "Custom Objects" module within the application menu. It seems like we could use this to include additional fields under a parent object, though I'm not finding an...
Resolved! Auto-populate source field on hr case
I have a requirement where the Source field of the HR case should get auto-populated based on how it's getting created. For ex- if the case is being raised over voicemail then the source should auto-populate as phone. How can this be achieved? Thanks...
Best way to store attachments
Dear Experts,We are implementing Employee Onboarding in HRSD, as part of which there will be HR Tasks to collect employee details in the form of attachments for BGV and other purposes. Now there is a discussion on how the sys_attachment table holds t...
Info message coming
Hi,I have records in Portal content table. how this info msg coming any idea?"The Variable Selector is not available. Use the Content Library to add variables when creating this content."
How can I create a dynamic look up record in data resource for UI builder?
Hi, Is there any way I can create a dynamic look up record for data resource in UI builder? Or any approach you can suggest how can i use a user data I open in HR case list and display its user data in at a glance? Please look screenshots. Here in 2n...
