When an employee send a mail to the response giving back from the mail : x@gmail.com but now we need to change the response address to y@gmail.com. I am having no clue where we need to change and where the configuration existed. Let me have your poi...
I created a basic UI Action button on my instance, which gives a defined error. When I review the script all seems good, also can call the script via console, and it is a client side button. I think there is a misconfiguration on my instance.
Hello Friends, We are using HRSD Application and HR Portal and in HR portal - When users open KB Articles and bottom - options are coming to rate this article and Is this helpful or not and when we click on those options a feedback popup is coming...
I have an UI Action button to cancel cases with the ability to set the case back to 'Assigned', 'In Progress', or 'Pending' states. When these states are chosen for specific field values, fields that should not be mandatory are now mandatory before s...
How do I perform the similar item as in the screenshot below, by calling the Ui page from UI action in the agent workspace? We can call a UI page from UI Action in Agent Workspace but I am unable to pass any values to the UI page. I need to send so...
Hello, everyone. I am building the Variable Attributes of a Reference field ('cmdb_ci_computer') in a catalog item and I want the ref_ac_columns to reach the value of the model field - which derives from the 'alm_asset' table. Is this possible? If so...
Whenever we search the HR Cases in HR agent workspace we are getting different fields on recently viewed. But business need Number and short description due date.May i know how to changeCurrently i am getting as NO Title and activity due. Please find...
New Hire Blue Collar Smart Form present on service portalThe user has to click on Submit Button 3 times after updating the details to submit the form. If the Submit button is clicked once or twice, the form doesn't get submitted. Expected result - on...
Im logging as a One of the HR Agent, Searching in HR Agent Workspace Global search,In global search searching on the name, it is showing both hr cases and hr profiles, but in hr cases its not displaying the hr cases but count is correct as shown in ...
Hi Everyone, Is there a table, report, or indicator that I could use to map the entry points for knowledge articles? We'd like to know if the users mainly access articles via direct links or through the search (we have the AI Search installed).
With the new feature allowing for Personal Notes/Scratchpad experience on HR Agent Workspace, I have a customer asking where they are stored. They are connecting with their legal team to understand if these would need to be provided as part of any r...
Regarding the end-user’s view when selecting and submitting a ticket.There is often a disconnect between the teams that determine the names of ticket forms and the end-user perspective.To remedy this, I was thinking about the AI field SNOW has on the...
Hi All,I have email body like below from incoming mail to servicenow Hi Team,Please use below details to create an Hr caseRequester Name: Test11Request ID: 12343 I want to get this requester Name and put it in a description.I know this can be done li...
(This was posted in the Developer forum as well, but thought I may have luck here.) I have duplicated the OOTB form widget and am using it to display case data on a custom page. I am using a custom table that is a child of HR Case and an HR Service b...
Hello, Is there a way within an HTML Document Template to add/map a signing date? I know this can be done on a PDF Document Template, but since what I'm generating is an offer letter there are dynamic field values and the ability to edit the document...
