How to auto close HR case when it is submitted

[Kohei4]

Hi,

I would like to know a solution for below situation.

--------
An employee submit a HR case and it should be immediately closed without HR user work.
*The case will be integrated to 3rd party system. So HR users do not work on ServiceNow
--------

I have configured its HR service as below but the case was not closed once submitted
- Fullfilment type : Service Activity
- Automatically close case : true
- Close when : All to-dos are completed
- Close offset : 0
- Service activities : no record

So I am thinking that I need to create business rule to close when cases of the HR service inserted.
Is there any better solution?

[Ankur Bawiskar]

Hi,

Did you check any mandatory field is being not populated during closure?

Did you check the flow context? any before update BR is stopping the closure.

regards
Ankur

[Kohei4]

Hi, 

Thank you for your comment.

I have checked I can directly change the state manualy without any field update after the case submitted. So this is not the cause of mandatory field I think.

Is there any debug tool so that I can check your second comment flow context and BR stooping the closure?

Thanks your kind help.