Hello! I am looking for feedback to see what other organizations are doing to support backend HR Systems. We are currently on Quebec. We will be upgrading to San Diego in mid May. We are licensed for ITSM Pro and HR Service Delivery Pro. Background:...
Hi,I would like to understand what the OOTB process is when the due date is reached on HR Task.Once we set the due date in HR task and due date is expired , we see in the portal that the task is overdue. State of HR Task remains "Work in progress". W...
Hi All,We have knowledge articles restricted based on country where they are from(put hr criteria on can read) , few user wanted to have access to all articles so i created a user criteria on put in can read but it did not work , if i put the user cr...
Hi Everyone,I am facing a issue in Playbook in HR Agent Workspace. I have a activity set that contains 2 activities one is HR task and other is flow. But once the activities are triggered it is only showing one activity in the Playbook which is the H...
On the Incident "@Mentions" are supported but on the ESC Portal I am not able to select the mentions. Is their we can customize this to achive the need.
Hello, Hide the "Activity Sets" under the "Tasks/To Dos" tab in the ESC Portal based on the following conditions:If the user has no activities under the "Day3 Activity Set," it should not be visible to them.If the user has activities under the "Day3 ...
Hi everyone, how are you all? I'm stuck.. I am trying to create a schedule content via Workspace and a 'Security constrains prevent access to requested page' warning appears:This appears like this when I try to create it via Workspace. Via normal bac...
script include for logged user is manager display his employees if employee is also manger display his employees also display.
Hi Team, I have an activity set that contains only one activity, which is "Email." 1) When I raise a case for a lifecycle event, this activity set gets triggered, and I can see the email log. However, if I open an HR_LE case in the backend table, the...
I am trying to create a campaign content with content type as Microsoft teams but unable to add text for the content. How can this be done? Thanks in advance!!
On Agent workspace, when we transfer a case we get a pop to add hr service and transfer type, in that same pop up we configured a custom input component and when data added in this component will be added to a field on the form. We want to make this ...
Hi, I got a requirement to remove the auto creation of HR profiles when a case has been opened on other user's behalf. I found a BR is responsible for this auto creation and hence I deactivated it. Now, I just want to make sure, will there be any con...
Hi, What is Journey Accelerator. What is manager checklist for departing employee an dhow to use journeys. Can anyone please help me with documents for that. Regards, Nivedita
Hi Team, We have are currently using the LCE and in below is a high level flow: 1. User raises request.2. User gets a task to accept/reject the offer letter. (E-signature hr task)3. After user accepts, ABC team gets a task, in this task we have to at...
Hei, We have mapped the required field in record producer with required field for the Priority but after creation of case by default setting up too low on HR case irrespective of mapping and selection in ESC portal. Appreciate if some can help me som...
