I would like to explore the possibility of setting up an automated reminder notification for cases that have been in suspended status for 2 or 3 days. It would be helpful if the notification could consider instances where the suspend status is due to...
If someone adds me as a watcher on a case or multiple cases, can I see them on a list in Agent Workspace or a report?
Hello all, Is it possible to auto populate a couple of fields on the target record with the aw_openRecord() ? I've spotted that an OOTB ui action is already doing that (Create HR Case on the Interactions table): Here's the OOTB Workspace Client Scrip...
I was trying to do something that I think shouldn't be as complicated as I think it is, and I was wondering if there's a better way out there. My problem is the following:I want a Lifecycle Event Activity Set to be triggered on the day that a New Hir...
Hi Team,Can anyone help me please. I have a field on variable editor when catalog task is close complete should be mandatory.
Hi team,I am facing issue like once manager is approved then group approval to be auto approved.how to achieve this please refer below screenshot. 
Hi team, Can anyone help me please.assigned to not able to able to see transfer case methods.
Hi team, We have enabled minor edits to a published article without creating a new version property, And added Valid To, domain expert, kb_category fields to the list of fields. But If I open published article Valid To, domain expert, kb_category fie...
I am facing a issue in Playbook in HR Agent Case Management Workspace. My activity set contains 7 to 8 activities but once the activities are triggered it is only showing one activity in the Playbook even though all the activities are triggered, also...
I have to create a new tab in Employee Relation HR case same as corrective action tab which is already present, other than custom table option is there any method I can use to implement the same? Any suggestion will be helpful.
Need info on Consolidation platform on HR SD between two organization with multiple HR ERP systems, to have consolidated single HRSD
In our instance when someone is searching with 'How to speak to someone' or 'need to speak to someone' the pat is bringing up a particular pat topic instead of directly going to live agent. Could anyone please help as to why this is happening and how...
I need your support on one situation.We have installed EGD (Employee Growth and Development plugin) to enhance employee career growth and to have a unified manager view (using Manager Hub). Our issue is that we don't know exactly how can we grant acc...
I would like to publish weekday quotes in Portal. Lets Say Friday, then I have to publish in portal saying that " Happy weekend, No Work ONLY Family" What approach should I take to publish this in ServicePortal on all Friday's. Can we publish tis as...
