Hello, we're building a lifecycle event in where there is a need to either end the lifecycle case after a specific activity set, or to allow the agent to "extend" the case and have it continue following sequential activity sets. If the agent chooses ...
Hi All,I am trying to deep dive into Content Publishing and I see we have a lot of options in the portal to choose the content format like Rich Text, Banner, Styled content. also I understand Campaigns are a new feature added, so do we have a single ...
Can someone please confirm on the HRSD package requirement for activating ARC or share the link to the information. To activate ARC (com.sn_anonymous_report_center) for employee relations cases- Do we need separate subscription, or does it come with ...
Hello All, BACKGROUND:I have a record producer on sn_hr_le_case table. In this record producer, there are 2 variables say 'Var1' and 'Var2'.Var1 is a reference field and Var2 is a read-only string field which is auto-populated based on the value sele...
I'm working on Inbound email actions , and I want to configure one functionality that is if any one of the email/notification contains a note i.e. " Do Not Reply to the Email ".So the end user will not able to reply or we didn't able to receive that ...
Ex- There is a "create a HR case" record producer.when I will raise a request with category value is A then 2 checklist testA1 and testA2 will display in the HR case. if I will raise a request with Category value is B then 2 checklist testB1 and tes...
Hi All, I've been trying to translate the values of a reference field, but it doesn't seem to be working as expected.The reference field values display the user's name and position — the position value needs to be translated. This field refers to the...
I have a situation where our client wants CoE Security Configuration delegated to their HR Admin (without the system admin role), however the client doesn't have the Employee Relations application installed. For some reason accessing CoE Security con...
Hi Team, The below screenshot refers to Request(REQ) summary page post the submission of order guide catalog items in ESC portal.Would like to know if we can remove these OOTB Delivery date, stage , quantity sections and replace them with RITM number...
I couldn't configure e-signature properly. The issue is that in an HR task, when I mark a signature and even when I click "Save and Continue", the PDF is attached to the HR task. However, the signature is stored in the related list below, not within ...
Hi everyone, Has anyone come across these errors before? They appear when accessing a specific record producer that includes the 'HRI Catalog to KB Article Display' widget as a variable.I reviewed the ACL on the sc_2_kb table, and for read access, it...
Been working on LE and noticed during testing an approval stage of a case that Rejections set the case state to Closed Incomplete so the flow to do something other after the workflow rejection will not run. I can not find a rule that is doing this, a...
Hello , Can someone help , who can access HR Default option in Deflection Configuration?As of now only users with sn_hr_va.admin role can access. I want to add my custom role to provide the access.
i want to show the survey notification in emails relatedlisthere i am using this code in relationship, correct me
I am able to see customer visible comments on an HR case via the workspace however I am only seeing the 'Work Notes' field when navigating to an HR Case via the portal. Is it possible to make the customer visible comments field on the portal page to ...
