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Activity Set - Advanced Trigger Condition

Hello everyone,We have this requirement to set trigger condition for one of our activity set.Activity set only trigger when variable(u_sipr_email_required) is answered yes.New to Dev, here is my script below (function shouldActivitySetTrigger(parentC...

Averyy by Tera Contributor
  • 953 Views
  • 4 replies
  • 1 helpfuls

UI Action to preview pdf using hr_PdfUtils does not work

Hi experts, our team wants to create a UI Action button on a case table that allows a user to preview a filled out pdf before generating the pdf.  Two questions to this:  1) is this possible and more generally 2) how does the preview function work in...

davilu by Mega Sage
  • 406 Views
  • 2 replies
  • 0 helpfuls

Resolved! Document template HR case parent update

Hi All, I have an issue while creating the document tasks for HR case.Once the document task is creating it is not linking to HR case as parent as it is not hr task it is a document task how can link to HR case where task is created. Above doc task h...

svani_0-1724308801480.png
svani by Tera Contributor
  • 420 Views
  • 3 replies
  • 1 helpfuls

How to change the reply mail address?

When an employee send a mail to the response giving back from the mail : x@gmail.com but now we need to change the response address to y@gmail.com.  I am having no clue where we need to change and where the configuration existed. Let me have your poi...

KM SN by Tera Expert
  • 244 Views
  • 1 replies
  • 0 helpfuls

UI Action Button

I created a basic UI Action button on my instance, which gives a defined error. When I review the script all seems good, also can call the script via console, and it is a client side button. I think there is a misconfiguration on my instance.

Resolved! KB Feedback Popup - Mandatory

Hello Friends,  We are using HRSD Application and HR Portal and in HR portal - When users open KB Articles and bottom - options are coming to rate this article and Is this helpful or not and when we click on those options a feedback popup is coming...

basantsoni by Kilo Guru
  • 2097 Views
  • 13 replies
  • 0 helpfuls

Fields are mandatory when state changes from canceled.

I have an UI Action button to cancel cases with the ability to set the case back to 'Assigned', 'In Progress', or 'Pending' states. When these states are chosen for specific field values, fields that should not be mandatory are now mandatory before s...

spears49 by Tera Contributor
  • 298 Views
  • 2 replies
  • 0 helpfuls

Calling a UI Page from UI Action in Agent Workspace

How do I perform the similar item as in the screenshot below, by calling the Ui page from UI action in the agent workspace?   We can call a UI page from UI Action in Agent Workspace but I am unable to pass any values to the UI page. I need to send so...

Screenshot 2024-08-20 162339.png
SubhadipRoy by Tera Contributor
  • 266 Views
  • 1 replies
  • 0 helpfuls

Resolved! Can I use ref_ac_columns based on an extended table?

Hello, everyone. I am building the Variable Attributes of a Reference field ('cmdb_ci_computer') in a catalog item and I want the ref_ac_columns to reach the value of the model field - which derives from the 'alm_asset' table. Is this possible? If so...