How to check the integration with workday

rajibosss11
Tera Contributor

‎07-16-2025 12:15 PM

Hi Experts,

 

Workday to ServiceNow users integration .

 

When i try to update user inactive in workday it was not sync in ServiceNow sys_user table, can any one explain where i can check this in ServiceNow and what should  i need to change in integration.

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GlideFather
Tera Patron

‎07-16-2025 01:14 PM - edited ‎07-16-2025 01:15 PM

Hi @rajibosss11,

helping out with an integration with almost no details is difficult, but let's try...

 

You mentioned Workday and sys_user, are there any staging table? Using sys_import_set_row? 

 

Are there any messages coming through or not a single one? If some arrive, are they create/update, both?

 

Please provide more details, your description is too vague to help you :((

 

EDIT: corrected the table name [sys_import_set_row]

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