How to config/disable the bulk update from HR Agent Workspace

odorcik
Tera Contributor

3 hours ago

Hello everyone,

I have a question regarding the Bulk Edit (Edit selected) functionality available in list views within the HR Agent Workspace.

I’m having some difficulty understanding how this feature works in the background. Specifically:

  • How ServiceNow determines which fields are available when multiple HR cases are selected and the Edit button is used.

  • Why some fields that are normally read-only appear as editable in the bulk edit modal.

  • Why certain reference fields do not behave as expected during bulk updates.

My main goal is to understand whether it is possible to:

  • Restrict the bulk edit functionality so that only specific fields are available for update (instead of all fields shown to the user), or

  • Completely disable the bulk edit option for the HR Agent Workspace, if field-level control is not supported.

I have already checked UI Actions and classic list configurations, but since this is a Workspace (Now Experience), I couldn’t find a clear, documented way to control this behavior.
 

Any guidance, documentation, or best practices would be greatly appreciated.

Thank you in advance, and I hope you’re all doing well.

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Matthew_13
Tera Guru

28m ago

Unfortunately this is expected behavior in HR Agent Workspace and it differs from classic lists.

Bulk Edit in Workspace is metadata- and ACL-driven, not controlled by classic list layouts or UI Actions. ServiceNow evaluates which fields are writable at the server level (dictionary + ACLs), so fields that are read-only on the form due to UI Policies or client logic can still appear editable in the bulk edit modal. Reference fields can also behave differently because bulk updates bypass client-side logic and qualifiers.


At this time, there is no supported way to limit Bulk Edit to only specific fields in HR Agent Workspace.

Your supported options are:

  • Enforce restrictions via ACLs or Data Policies (affects all update paths), or

  • Disable Bulk Edit entirely for HR cases in the workspace if stricter control is required.

@odorcik - Please give a Thumbs up as well as Accepted Solution if you find Helpful!

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