How to config/disable the bulk update from HR Agent Workspace

odorcik
Tera Contributor

2 hours ago

Hello everyone,

I have a question regarding the Bulk Edit (Edit selected) functionality available in list views within the HR Agent Workspace.

I’m having some difficulty understanding how this feature works in the background. Specifically:

  • How ServiceNow determines which fields are available when multiple HR cases are selected and the Edit button is used.

  • Why some fields that are normally read-only appear as editable in the bulk edit modal.

  • Why certain reference fields do not behave as expected during bulk updates.

My main goal is to understand whether it is possible to:

  • Restrict the bulk edit functionality so that only specific fields are available for update (instead of all fields shown to the user), or

  • Completely disable the bulk edit option for the HR Agent Workspace, if field-level control is not supported.

I have already checked UI Actions and classic list configurations, but since this is a Workspace (Now Experience), I couldn’t find a clear, documented way to control this behavior.
 

Any guidance, documentation, or best practices would be greatly appreciated.

Thank you in advance, and I hope you’re all doing well.

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