how to control the assignment group visbility based on the topic category

[poornima batchu]

Hi ALL,

In our project some external team has implemented a functionality for the assignement group field..It works based on the topic category..But it was configured we cannot able to find..

Can anyone has any idea how the Assignment group in the case form (Lookup ) can be controlled based on the topic category

[Anil Lande]

Hi,

Check Client scripts, UI policies which are applied on your forms.

Also check if there any field level ACL with read permission.

[ahefaz1]

@poornima batchu ,

Can you please review the reference qualifier and dictionary overrides for the assignment group field? Customization is required since there is no out-of-the-box method to control assignment groups based on topic category.

Please accept solution OR mark helpful.

Thanks,

[poornima batchu]

Hi ahefaz, 

I saw there is a reference qualifier conditions that have been added to the dictionary..we are using sn_hr_core_case dictionary override. The following is the reference condition added

 javascript:new sn_hr_core.dynamic_assignment_group().checkGroup();

For a different service that uses the same sn_hr_core_case dictionary override we need to show all groups

can you suggest any workaround

[ahefaz1]

@poornima batchu ,

You can always change the script include "dynamic_assignment_group".

Advanced reference qualifiers execute server side, so you will be able to pass the current object to the "checkGroup" script include function.

On the current object you will be able to check the HR service and execute code conditionally.

I have added a test example below:

Please accept solution OR mark helpful.

Thanks,