I'm confused by the process to create interactions in Agent Workspace -- why do I have to enter the subject user (opened for user) twice? The way the form is laid out does not make any sense. Right now, the process is as follows: Click Create Interac...
Hello, there. I'd like to ask you how to change 'Guest' (Opened for) to HRSD Guest, which I generated, on "Create HR Case" of Inbound Action. I thought it was just ok to change the following script. Before:if (gs.getUserID() == '5136503cc611227c0183e...
Hello all, I need to update "assignment group" field as empty. Which doesn't show choosing multiple option dropdown which includes "is empty". I tried to making it with toggle scripting but couldn't work. Is there way to do it? if so any help woul...
I am trying to use Flow Designer to send out an email notification 72 hours after a variable on the parent case (the variable is the employee's last day). So I am looking to somehow set up: "when termination case is created, look at the last day of t...
Hi, Please help me in adding the hyperlink with the dynamic value of Jobs from the HR Profile in the HR Template.The requirement is, As a member of HRIS OM group, when I receive an HR Task for onboarding, I want the link to re-direct me to the back-e...
Hi, I would like to know the functionality of HR case and task support team.Docs is saying that employee can contact to the Case support team HR case Case support teamhttps://docs.servicenow.com/bundle/utah-employee-service-management/page/product/hu...
I have a requirement to remove the "Actions" dropdown from the portal page
Dear Member, I have recently created new announcement for HR Portal but the same is not showing up in ESC.
I have a requirement to pause all active SLAs on all HR tickets until the state changes from 'Awaiting Approval' to 'Approved'. This has to be across the core case table as well as all the child tables. There are multiple SLAs so creating new SLAs an...
I am trying to create an ATF for the HRSD module, we are trying to populate some value in the modal window (Image shared below). Unfortunately, we are not able to run this successfully. Yellow highlighted are the fields which we need to populate. We ...
Hello,I want information about HR Operations Systems table. Means, what is the use of that table. Any help would be appreciated. Thanks!
Hi, As an HR Agent, i am trying to search for KB Article in chat window of HR Agent Workspace. I have selected /kb-search quick action and entered the short description of the KB Article. But, it says that the "no matching articles visible to the req...
Hi, I need to create a Ui action to print the HR case only if the field has a value, fields with empty or no value is not required while clicking on "Print" ui action. Can anyone help me on this.
Hi Community, I want a HR Task to assign automatically to Subject Person of HR Case. Can anyone help me with the script?
Hi all, We have setup a notification on the update of the additional comments on the hr case ticket. However, we have a requirement where in we need to avoid triggering this notification for the first comment that has been updated on the ticket. I'm ...
