Hi All, We are in process of establishing Servicenow and Workday Integration , which will be bidirectional and from workday case will get created in servicenow. Can somebody help me on knowing how this will work and what process we need to follow t...
1. Is there any relation between Category (HR Catalog) and Taxonomy and HR Services (HR COE)? Are they mapped anywhere? Can they be mapped anywhere? 2. Category (HR Catalog) vs Topic Category is same or different? 3. If we are using the Case Manageme...
When an HR Task has an attachment, the attachment is copied up to the parent case when the HR Task is closed. How do I stop this from happening? Can't find the BR or Flow that is doing this. Thanks.
Are user criteria AND based or OR based? If I set up a user criteria for both a Group and a Script, do both checks have to pass? Or is one sufficient?
Hi All,I have a requirement that , basically when HR case is created , they manually create HR tasks, i want to trigger a notification that it checks all the tasks associated with case as closed complete then the notification will trigger to health g...
Hi, I have to close many hr case without sending notifications to users. There are many hr case with different hr service.How I can achieve that. Regards, Nivedita
Hi all, Is it possible to limit broader HR case read access for users of an assignment group to only the assignment group they belong to? For e.g: User currently have the sn_hr_core_case.read role that allows them to view all HR cases across diffe...
Can you tell me best practices as to when a new knowledge base should be created vs. a new category. For instance, IT America, IT England, IT, APAC, etc. Should IT be the knowledge base with America, England, APAC as top-level categories or should th...
Hello,I try to hide the activity tab for HR Task for the OnboardingI tried from "Standard Ticket configuration" for the 3 tables below, with "answer = false, or other conditions" for activity, in the visible script but nothing works.- sn_hr_core_task...
Hi All, I have a requirement that,In the description of record producer after clicking on "Template" the excel sheet should get download.I have given the try making use of insert link but that is only working for "admins" and not for "non admins" as ...
Hi All, We are trying to modify the HRI Case User Acceptance workflow . Below is an image of the same . So , When a case is created by an user ,an agent works on it and provides solution on case and moves the case to "Awaiting acceptance" state . T...
we can trigger an activity set after another activity set completes but is it possible to trigger it once all activity of dependent activity set get completed except one for eg: Survey. Requirement is to trigger the subsequent activity set and leave ...
Hi - I want to create the task under specific lifecycle activity set if the subject person is Manager for any user. How do I create this using flow designer.
To my understanding, there is a complex set of business rules, script includes and ACLs managing access within HRSD. I've taken a couple dives but been unable to decipher thus far. Therefore I am seeking advice on how to achieve the following require...
Hi All, How hide cancel request option in esc and hr case form view for HR cases