HI , we have one service portal and another one esc portal both are supposed by virtual agent chat survey. however display of esc portal is different and i would like to similar to other one , please find the screen shot . current display Required...
Hi I need to know how count license used in HR Service Delivery application. Assigned Roles, entry in HR Profile or other? Regards
I have setup an HR Task for the Subject Person to complete. The HR Task Type is "Mark When Complete". As the Subject person, when this task is assigned to me, I should have to fill in a date and some comments before hitting the "Complete" button. The...
Hi Everyone,I wish to know how can i get a variable editor on HR task that has all the variables copied from HR case, the Target table for the record producer is HR case but apart from HR case i want agents to edit the variables from HR task as well....
I can't seem to recall where the settings live for how to automatically reassign when an agent is out of office and something is assigned to them, can anyone help me with where I would manage these settings?
I'm trying to pin down what exactly is causing my "sys_user.source" value to change when this flow runs. It changes it by blanking it out. Once our LDAP import runs, the value comes back to each user record. I disabled the script include: hr_synchron...
Hi everyone!! I am new to ServiceNow and ATF . I am planning to create an ATF test for HR case Creation. Currently I do have atf_test_admin , atf_test_designer roles but I am not able to see some roles in the dropdown like “sn_hr_core.case_writer.” ...
Hello all,I have a requirement where i need to add text "please enter details" in one of the variables of record producer. This text should be greyed and should disappear when the user starts filling the details.This is just like the date field where...
Hi everyone!I got a question: When you are creating a HR Case via back-end, it is different from when you are creating via front-end (Portal).When you create the HR Case via back-end the questions that appear via front-end don't appear via back-end.I...
Hi, We have an HR software that manages employees data. While the employee left the organization, employee profile would be keyed as left in this software. I'm trying to figure out where and how to set it up so it could trigger the ServiceNow account...
1.ADP sends new Employee data to NOW that will create an HR Case [ This is automated, using transform script].2.Once the HR Case is generated, HR Task for the Hiring Manager will be generated. [Using lifecycle event workflow] Can someone explain how ...
Hi Team, I created a Ui Action called 'Create Knowledge' on HR Case Table . after clicking the button it redirects to the article URL.But my customer wants it to stay on the HR case page and display a info message like"This Knowledge Article:KB00100X...
Hi All, Can we add more option in "Related Search Results " search bar like HR service in hr workspace
Hi,I have a requirement to populate the pdf form based on the data in record producer.Can anyone lead me on the step on how to achieve this? I created a HR Service, Record Producer, HR Document TemplateBut I am not sure how can I link the RP and the...
Hi, I have to auto assign HR case to 'abc' Assignment group. HR Service = 'Time Off/Vacation Inquiry'. Case Type = 'Military Leave' Can anyone please help me to set assignment group for this combination. Regards, Nivedita
