Resolved! Update selected All not available in Context menu for HR Admins
"Update selected "All not available in context menu for HR Admins to update ''valid to date'' for selected knowledge articles from list view
Forum Posts
Resolved! Meta tags are not working for catalog items in portal.
Hi Everyone, I was mentioned meta tag for a catalo item 'Timekeeping General Inquiry' as 'Inquiry', so I am searching in portal as 'inquiry' and 'Inquiry' too but still I didn't see it on portal. Please suggest. Thank you, Surya
How to create auto-close functionality for hr case? if custumer not response.
I have to create auto- close functionality. so that if case is waiting for customer response and if he not responded for 3 days case should be close. and if costumer responded, Stop the functionality and again wait for condition because if case again...
How to add two years to a dates
Hi, I need to update date field as tomorrow + 2years. if I am submitting the form on 2 May 2022, it should display tomorrow + two years. after date is added field should be readonly I am using below code in client script gdt = new GlideDateTime().g...
How to make a field a string field after it has been set to Password (2 Way Encrypted)?
I have been testing encryption options and set a string field to Password (2 Way Encrypted) but can't figure out how to convert it back to a string field. All field type options are unavailable once the field has been set to Password (2 Way Encrypted...
Access automation for new hires
Hi, Could anyone please provide few ideas on how to automate Access for a new employees using HRSD application? Access is nothing but when a user records gets created from Active Directory to service now, based on user's department need to add him to...
Resolved! ACL doesnot inheriting to child table
Hi, I have written an ACL on sn_hr_core_case table for topic category and topic detail to be edited by sn_hr_core.basic role There is a child table that is sn_hr_le_case where the parent acl is not working and users are still not able to edit the lif...
Resolved! Lifecylce events: Show fields from parent HR Case in child HR Case
I have a lifecycle event (triggered by record producer "Change job") with 2 activities (Advice manager & Advice director) in it. The manager should see the filled in fields by the employee, and the director should see the filled in fields by the empl...
Resolved! This document could not be loaded. Please contact your administrator for assistance.
Hello, Following this guide here I created a fillable pdf and an activity for an employee to sign it. However when going to the to-dos list and trying to complete the task I get the error bellow. I cannot find what is wrong.
Resolved! Knowledge Articles Attached to a Case
Hello Everyone. Im working on a report. Is there a way to extract number/details of cases that Agents have attached or suggested a Knowledge Article? Thank you, Florencia
Retain the child case state when the parent case is Closed Complete/Closed Incomplete/Cancelled
As per the OOTB behavior, if the Parent Case is Closed Complete/Closed Incomplete/Cancelled. The child cases gets auto-cancelled. However, We received the requirement to "Child cases should NOT be closed when parent case is closed" so i wrote a after...
Resolved! Prevent user from submitting new ticket if there is still an open ticket
How can I prevent a user from submitting a new HR Case via record producer "Request move", if there is still an open HR Case for "Request move" for this user? So only 1 open HR Case per user for a specific HR Service can be possible. Thanks in advan...
Resolved! Can you share best practices around how employee service center access and support can be managed for employees on mobility? Employees on global mobility in our organization need to access content both in their home country and their host country.
Can you share best practices around how employee service center access and support can be managed for employees on mobility? Employees on global mobility in our organization need to access content both in their home country and their host country.
Collect Employee Input - update HR Case
Hi folks, Having some issues with using the Collect Employee Input HR task on one of our HR Services. I am following the instructions from the docs site here. The form has been designed with the questions I need to get a response to (in this example ...
HRSD ACLS
In HRSD, how to allow a HR Agent (sn_hr_core.basic)to update the topic category,topic detail and HR Service on the HR Case form