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How to Disassociate an interaction with a case?

Hello!  We are rolling out the use of interactions with HR Case Management and having a hard time finding out how to disassociate an interaction with a case if it was 'accidentally' associated in error.  Does anyone know how to do this or if its poss...

Jamie Narr1 by Tera Contributor
  • 451 Views
  • 2 replies
  • 0 helpfuls

Resolved! Report Creation on HR Case Table

Hello All, I want to create a report for HR Case table on the state. can anyone guide me how to create a report ? Thanks in Advance!!

shadoworg by Giga Expert
  • 1056 Views
  • 3 replies
  • 3 helpfuls

Integration Oracle Identity management with servicenow help me

I was oauth application registry as Create an OAuth API endpoint for external clients . but my company domain okta based url not credentials I wish checking postman  am getting {    "error_description": "access_denied",    "error": "server_error"}ple...

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AJAYKUMAR G by Tera Contributor
  • 564 Views
  • 1 replies
  • 0 helpfuls

Resolved! Agent Workspace - HRSD & ITSM

Hello Community! I had a quick question for anyone familiar with working/implementing Agent Workspace. If you had agents that are working both HR cases and IT incidents are they able to just toggle back and forth to different workspaces within an ins...

Justin W by Tera Contributor
  • 1069 Views
  • 4 replies
  • 4 helpfuls

Worknotes should not be visible in Portal

Our HR service portal is displaying work notes under My Requests, whenever an agent adds work note to a case, the portal starts displaying work notes under My RequestsWe do not want these work notes to be visible under My Requests. 

Casey4 by Tera Contributor
  • 937 Views
  • 3 replies
  • 0 helpfuls

Suspend Dialog issues

Hi All,   On the case form when the state is changed to "Pending" . We get  the dialog box with three options- "Reason ", "worknotes" and "Due date" . But the same is not the case with Agent workspace when we change the state to "Pending" it shows on...

Resolved! Document Preview: Changes are not permitted as document is in use.

Hello experts, When previewing a HTML document template, it appears to be missing the edit button. I see a message in the bottom left of the preview pane which says: Changes are not permitted as document is in use. Anyone have a clue where I can chec...

Community Alums by Community Alums  
  • 548 Views
  • 1 replies
  • 0 helpfuls

Resolved! Edit Option from on HR Agent Workspace

Hi All, Can any one please help me on this, when i click on Edit button in HR agent workspace the case from will open to select the fields which i need to edit, i would like to see from where they have configured the form in backend and is there any ...

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Nagireddy3 by Tera Contributor
  • 745 Views
  • 3 replies
  • 1 helpfuls

Resolved! PDF Document for HR Service not Generating

I created a pdf document and want it to generate on a particular type of case. I have set everything up according to product documentation but it just continues to load and never generates. Does anyone know what the cause might be? Or does it look li...

cwillard by Tera Expert
  • 1360 Views
  • 2 replies
  • 0 helpfuls

Resolved! Help with Inbound action - HR Case Update

Hey SN Comm! I have an ongoing project that I am trying to accomplish. Last week I received help from our community with Inbound Action, Create HR Case. What I was trying to do, is have any CC's users that match a user account within SN sys_user tabl...

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Auto Refresh DocuSign Token

Hi,I have configured the DocuSign Spoke according to the document content.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852804https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/integrationhub-store-s...

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