Resolved! Response Template: How to add current user name?
In the Response Template, is it possible to insert the current users name or to invoke a script?Typical example would be to insert some signature like "Best regards, <Name of User>"
Forum Posts
Resolved! HRSD | How to send HR Case details to personal gmail (Inbound email flow designer)
We have a feature configured once user sends email to HR team it will create HR case in ServiceNow (Using Inbound Email Flow Designer) . In case of an offboarded user he/she may use personal email address to raise HR case.And we are able to create HR...
Resolved! CIS Exam blueprint
Hi all; Does anyone have the CIS HR exam blueprint file?I'm having trouble finding this doc updated after the changes that occurred on the site and the now learning as well. Thank you.
How to setup COE Security Rules?
Hi, regarding COE Security rules setup - I can setup condition "Assignment rule is (dynamic) one of my groups", but then I have to always define all groups in embedded list who should have access? My use case is the following:we have HR service in 5...
Resolved! how to retrive the Deleted Records
Hello Community, I have deleted the records by mistake, how can can i retrive it. Thanks,
Grafana to create incident in Servicenow
Hi Team, I need to know how an alert from Grafana can create an incident in ServiceNow? If someone has already worked on this then please share some insight or approach to get this done.
Resolved! Hide Comment/Worknotes from HR agent workspace
Hi Community, Comments/Worknotes needs to be visible only under Compose section of HR case and it should not be visible beneath short description. I tried to achieve this using UI policy but this is hiding even from Compose section. Please guide the ...
Resolved! Adhoc approval "Add an Approval" Ui action not working in HR agent Workspace Tokyo
Hi All I have a requirement where i am using Adhoc approval option in HR case management. I added "Agent can add an approval" in case options on HR Service. Add adhoc approvers to an HR case in the Agent Workspace for HR Case Management (servicenow.c...
Resolved! Microsites & Rich Content
Hi all, I have a requirement on Microsites, in that we have some task to add.is there a chance to add tasks to rich content?? any help appreciated. Thanks
Resolved! Anonymous Report Center : Change the Pop up message, Add Check box on the pop up, couple more
Question 1- Where can I change the Pop up message when user submit the Misconduct ? Nothing on the client scriptQuestion 2- Can I Add the Check box on the popup and how ?Question 3 - How can I restrict user to close the pop up with out Clicking on t...
Inbound Email body not copying to Additional comments in HR case
HiMy requirement is when HR case is closed,if user responds to any of the email, then the reply of the email body should copy to additional comments and state should change to work in progressBut the email body is not copying to additional comments a...
Flow designer rejection comments
Hi All,I am using flow designer in hrsd , it send approvals to one or two approvers. I need to capture the rejection comments of the approver. I used look up record , but sometime same rejection comments are copied to hr case two times, if there a...
Pagination for REST Get call(from 3rd party)
Hi All,I created a REST message for the GET call and tested it with mutual authentication. Mutual authentication is working fine.I created Flow, Subflow, and action. In that action, I am using the script step for parsing, Pagination supports only f...
HRSD Bulk Case Creation Limit & Process
We have a requirement to provide all advisors with bulk case creation. We are contemplating whether to give them direct access with admin roles or to have them raise a formal request for the system admin/developer team.The concern is that bulk case c...
Need to edit contact card on HR Case workspace
Hi Team, I want to add one more field in contact card on HR workspace.I am able to add field by opening HR agent workspace in UI builder and editing contact card (in configuration , in contact fields I added extra field) .but I am not able to add dyn...
