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HR Service Case Option - Automatically Create Draft Document

Hi all, What's the functionality behind the case option known as "Automatically Create Draft Document" in the hr service case options. What are the configuration steps for enabling this case option and how it works when giving this case option for th...

Imran J3 by Tera Contributor
  • 1861 Views
  • 1 replies
  • 1 helpfuls

HR service list view group by topic category and COE

I need to group by COE and topic category on the HR service list view but when I try to personalize the list to include the COE and Topic category columns , I cant find them.I only see topic detail.When I go to record view for HR service I can see th...

Saksham23 by Tera Contributor
  • 1422 Views
  • 4 replies
  • 0 helpfuls

Resolved! Knowledge article is not visible for a particular user

I was facing a issue i.e., for a particular user the knowledge articles are not able to see i.e., it is displaying no knowledge articles found. I have check the knowledge can read criteria but in can read criteria there is user is present when the ac...

Community Alums by Community Alums  
  • 1332 Views
  • 3 replies
  • 2 helpfuls

Glide Modal :- Agent Workspace

Hi ,  There are two fields, assigned to which will be dependent on assignment group. So when I am selecting Assignment group as ABC , only ABC group members should be available to select in assigned to field. Can we achieve this? Can we pass dynamica...

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harishkolla by Tera Contributor
  • 2261 Views
  • 7 replies
  • 0 helpfuls

Currency field - how to prevent it from converting

I have a Tuition Reimbursement record producer that references a table on the HR Profile, for eligible amount, amount used, and amount remaining.  These fields display on the HR Case.  When reimbursement is approved, we enter a reimbursement amount, ...

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jrusso by Tera Expert
  • 1127 Views
  • 1 replies
  • 0 helpfuls

For life cycle event case Need to create the new task

Can anyone please help me on the below query.For life cycle event case Need to create the new task , below is the taskWill you require a mobile phone YesNo Once the task is created and its assigned to preboarding specialist, preboarding specialist wi...

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nikhitha24 by Tera Guru
  • 695 Views
  • 2 replies
  • 0 helpfuls

Resolved! Business Rules and Scope Privilege access

Hello,I configured a business rule that is supposed to Query a Document task and find out if it has a parent and if it does, once the document task is done, it should close the parent task immediately instead of waiting a whole day (default automatic...

mlamin by Tera Guru
  • 1686 Views
  • 5 replies
  • 0 helpfuls

HR Agent Workspace - At a Glance configuration

Hey ,I'm looking for a way to edit the display of the At a Glance componentthat appears in the HR Profile (picture attached).I was only able to add fields to the "your employee" section.I would like to remove the other sections and add my own.Has any...

Tal5 by Giga Guru
  • 1395 Views
  • 2 replies
  • 2 helpfuls

Masking sensitive data in HRSD Module

Hi team,We have a requirement to mask sensitive data in HRSD module.For example,Year in DOB needs to be masked.SSN Number first 4 character needs to be masked.Also masking should be from both HR profile and Hr stagging tables. If someone has implemen...

Workday Integration - How data comes to the staging table

Hello Experts,I am working on existing workday integration issues. I trying to understand few things. SO, there is a scheduled job that runs everyday to import data from workday to servicenow staging table.They say that it imports data into staging t...

Sruthi17 by Mega Sage
  • 868 Views
  • 1 replies
  • 0 helpfuls

Resolved! Custom inbound HR integration: how do I trigger it?

I configured a new HR Integrations Source, Integration Service, Service Mapping, Schema Mapping and Transform Map for an inbound integration. How do I trigger this integration to start retrieving records? The documentation says to create an HR Integr...