How to create a new Life Cycle Event?
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‎10-19-2023 02:08 PM
We already have HR Service and Life Cycle Event for Request Termination. But we want to create a 'Rescind' and 'Correction' Life Cycle Event so it creates tasks and notifies other teams that the Termination is no longer happening or is happening at a later date. Can someone share simple step by step guide to do so?
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‎10-22-2023 09:54 PM
You don't need a new Lifecycle Event, you just need to configure the rescind process.
Configure the rescind process for a lifecycle event (servicenow.com)
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‎10-23-2023 06:09 AM
Thank you David. Let me review this with the team and come back for any questions.