Resolved! Export Knowledge Articles
Is it possible to export a Knowledge Article to a word document?
Forum Posts
Auto close LEC case when all TO do task's are completed
We have a requirement where we need to auto close the case when all the Task's related to parent case is completed.No for cases it can be done easily but For LEC cases we don't not know when all the task's will be triggered because we do have some si...
Implementing SNOW Onboarding with Successfactors
Hello, We are looking our options to implement Onboarding; one of the option we are assessing is Leveraging current HCM-Suite in Successfactors and having HRSD On-boarding implemented. Seeking more info on below points:Was there any references of cli...
When approval request has been sent to user.
Hi, When approval request has been sent to user. User has not approved that an after 3 days it should send that approval request to user's manager and when user's manager doesn't approve that approval request then it should create new approval reque...
Resolved! How to add query parameters in rest api and call using rest message
I have below end point :https://api12preview.sapsf.eu/odata/v2/EmpJob?$filter=lastModifiedDateTime+gt+datetimeoffset'2024-03-03T00:00:00Z'>> in to replace this date and time for every day running scheduled job.
Resolved! Incident has been closed and when User is trying to open closed incident.
Hi, Incident has been closed and when User is trying to open closed incident it should tell user please open new incident. Can anyone please tell how to achieve that. Regards, Nivedita
HRSD
As soon as assigned to person of HR Case becomes inactive or removed from that group, the assigned to field must be changed to empty for that HR Case and email notification needs to be sent to the group members of that assignment group that HR Case i...
'Close complete' UI Action is not translated in agent workspace
Hello , Am facing an issue with close complete/close incomplete ui actions on agent workspace , these are OOB HR Task UI Actions have translations in standard view but in agent workspace showing only in English. I want to show these UI actions in wor...
Checklist not migrating to UAT instance?
Hello, We added a checklist to a few services directly in the HR Service Configuration table record, saved them as templates... We exported the template from checklist_template table as XML as well as the items from checklist_item table and imported ...
Resolved! Can we trigger approvals from a checklist item?
We are trying to trigger an approval whenever the agent working the case checks one of the checklist items on the case. We have a list (see below), we want to trigger an approval whenever the agent checks any of the items that say approval on the che...
How to customize translated html text formatting
I want to add new custom options in the article body paragraph dropdown showed in the imageOptionsIntroduction (Arial, 12 pt)Question (Arial, 12 pt, bold)Answer (Arial, 10 pt)
About the bulk case request in Journey (Lifecycle Events)
Hi,Currently, I am creating a Journey using Journey source in Lifecycle Events.If anyone has insights on the following two points, I would appreciate your guidance:Is it possible to support bulk case requests?Is it possible to periodically add sets o...
About Trigger Types for Activity Sets for Lifecycle Events
What is the trigger type "Condition" for the Life Cycle Event activity set?In this trigger type, I can set Condition table and Condition, but I don't know how to use it specifically.Also, how and when is the target record identified? (when the record...
How to stop assignment group from changing when transferring HR case
Hello, when we transfer an HR case, the assignment group updates based on our HR assignment rules. How can we leave the assignment group alone when transferring an HR case? Is there a way to update the assignment rules to not populate with transferre...
Resolved! I have to add first day message to user on portal.
Hi @Susan Britt, I have to add first day message to user on portal. I have created Campaign, Campaign bundle, Portal content, Campaign content to add birthday widget on portal like same I have to add first day message on portal and to achieve that ...
