Hi All, We have a request to add Case Number to our Survey Invite email but, since this notification is built off the Assessment Instance table (asmt_assessment_instance) we can not figure out a way to add case number. I have tried to dot-walk throug...
Hi,I found out that HR agents must have the sn_hr_le.activity_writer role if they want to access and edit HR templates. I found an ACL in the HR Core scope that says that if a user has the above role and the owning group field is not empty, they are ...
Hello all, in my PDI on Rome, I have updated EC Pro to its latest version and activated Granular Delegation. I am also using HRSD and HR Lifecycle Events. I have set up a pair of Granular Delegation rules that grant "assignment" delegation to the HR ...
I am unable to change the theme in the new agent workspace which comes with the Tokyo upgrade. I want to change the color. Below is the image.I am unable to modify or change the theme as well in the UI builder under branding and theming.Can anyone he...
Hello all, I am working on adding an activity set within a HRSD in processing. I have 3 business rules to assign the task below to whatever org the New Hire is joining. The Task "Supervisor Complete NH SIPR" is assigning the task like I want, but the...
Hi Folks,Is there any way we can show reports and dashboard in HR agent workspace. if yes then what are the prerequisites or licensing required. We want to have OOTB HR case Dashboard / Case overview and Manager Dashboard on the agent workspace.
Hi Team, I'm working on the record producer which create the HR case. I have added attachment to the record producer, where attachment will be present in sys_attachment table. I have created rich text variable and added URL of the attachment. Form co...
Hi Team, User with sn_hr_core.basic role is not able to access HR agent workspace. I have added agent_workspace_user , but still the same issue.Please let me know if I missing something.
I am trying to add base64 encoded files (images, etc.) as attachments onto an HR Case (scoped) via integration with a Scripted REST API. (I am unable to use the REST Attachment API as the system sending the data is unable to provide the target record...
Hi, I need to filter the HR Case (sn_hr_core_case) table where a Task from Task (task) table is Assigned To = Me. I have tried adding a filter "Parent => Task Fields" then "Parent > Assigned To" but nothing shows up on the table list view. I validat...
We are in the design phase of an ServiceNow employee onboarding project and we need help with the following customer requirement.Current situationThe employment contract for a new hire is generated in the HR Core system (PeopleSoft). This results in ...
Hi! We are in the process of configuring the Employee Relations Application within our environment. We are currently on Utah Patch 9, and we do not have/own Employee Document Management nor the Lifecycle Events for Enterprise. The team has a require...
Hi all,we have an application under development in Dev and Test Environments. There was an unnecessary field and I deleted it in the Dev Environment, but it was not captured in the update set. so how can I reflect the deleted field in the test Enviro...
Hi, The client wants to filter this My Requests list by HR Service Type = Crossboarding. Does anyone know how to filter this list? It is located on My Requests (/esc?id=my_requests) page. Any help is appreciated. Thanks!
Wondering if anyone can explain the major differences between ServiceNow "Quick messages" and "Client email templates". We are interested to know when you might want to use one over the other? Today our company uses Quick Messages via Agent Workspa...
