Related list of agent workspace should be shown for all the users .
Hi All,How to rearrange the columns of the related list in agent workspace so that it should be applicable for all the users.For eg - i want to do for child cases.ThanksPuja
Forum Posts
Bold checklist task items
Hello I have a quick question are we able to bold parts or all checklist items on hr checklist tasks? for example if I have this checklist Item could I bold the words "current activities"? Any assistance would be appreciated
new contextual side panel showing a simple list of sc_2_kb records that not redirect to it's record
Hi Experts,I have added a new contextual side panel showing a simple list of sc_2_kb records, the records are filtered to show the only records that related to the current catalog item on the hr case page in the hr agent workspace.all the related rec...
Flow Designer - Date Trigger
Our team is using a Catalog Item to record Separation Requests. There is a question that captures the last day of work as a date question. We get these requests in advance and cannot process them until the day they are separated. I want to use that v...
Regarding knowledge feedback task
Hi All,Whenever an end user give feedback on the ka in the esc pro portal. A knowledge feedback task is created for the author , but how will the end user communicate with the author on the portal. Please help
Resolved! Add option script not working
Hi All,Based on the condition option will be visible to the select box, wrote onload catalog client script & script include. ut its not working properly.Script Include:var CountrySubjectPerson = Class.create();CountrySubjectPerson.prototype = Object....
Resolved! HR Profile GlideRecord
Good afternoon, I'm attempting to use GlideRecord to read and display values from the current logged in user's HR Profile. I have the following in a before display business rule on the sn_hr_er_case table: (function executeRule(current, previous /...
COE Security Policy not working in TEST
I have created COE security policies for one of the employee relation service to restrict cases and it is working fine in DEV but not in TEST. I have checked all the configurations and also table ACL on both DEV and TEST, those all look same on both ...
What are all the restricted and secured tables in servicenow
Hello All, Happy New year!! Need some information on the below query. I have created a new custom read-only role to provide this role to few users who will have access to very few tables. I need to know what are the secured tables in SNOW that which ...
Catalog items are not showing in search results on hr portal AI search
Hi all, I created a new catalog item and added to category and HR catalog. when I search with the catalog item names, I don't find my catalog items. I have added it in the taxonomy also.Please help me troubleshoot this
Resolved! remove date from homepage of Hr agent workspace
Hii, How can i remove date from workspace? Thanks, puja
HRSD leave management process configuration in ServiceNow
Hi everyone,i need to configure leave management process in HRSD manages the entire leave request process, from submission to approval or rejection. It tracks available leave balances, ensures compliance with policies, and updates relevant records. h...
Translating the fields
Hi all ,I have an issue with the Translation of one field is Checkbox...It has a content of 125 characters above to translate the field English to Brazil language, But it has translated the Half content and captured in update set translated the fiel...
Override addInvolvedPeople Function from read only class er_ProducerBase
We are trying to override a function(_addInvolvedPeople) from er_ProducerBase var er_ProducerBase = Class.create(); er_ProducerBase.prototype = { initialize: function() { }, /** * Create an ER case from a record producer. Called from a record...
Password Reset Application ITSM Pro
We tried to perform password reset excercise using SN password reset application, some reason we were successful on AZURE AD side, but from SN we got this error (attached) or error below. SN pops an error " Crypto Module is not found for module Id:...
