Cancel HR Task if the subject person of the parent case is not a manager
Hi There, I have a lifecycle case that has a task that gets created. I need to cancel that HR task if the subject person for the Parent case is not a manager. How can I do this
Forum Posts
Transferring HR case to ER case
We are using HRSD case and have recently rolled out the ER case COE module. When an ER case comes in, there are ACL's preventing non-ER team members from seeing the case. However, we often have to transfer the case outside of ER. We have discovered t...
how to control the assignment group visbility based on the topic category
Hi ALL,In our project some external team has implemented a functionality for the assignement group field..It works based on the topic category..But it was configured we cannot able to find..Can anyone has any idea how the Assignment group in the case...
Resolved! Access to api 'put(x_762329_safety_dxhr_onboarding_case.subject_person_hr_profile)' from scope 'sn_hr_core' has been refused due to the api's cross-scope access policy
I'm exhausted searching answer from google. but still did not get it resolved. Please confirm the screenshot.
Resolved! HR Lifecycle Event Playbook Activity Card State Mapping
How does the State of the HR Playbook Card get mapped from the table/record its rendering? We have a HR Playbook Card Configuration record, which we have confirmed is being applied to our target record since it is setting the Tagline at the top of th...
Org chart in esc pro portal
Hi All,In the org chart is showing all users of manager. My ask is that i should show only employees . We can find the status of a user by going to HR profile only to see if he is a employee or not .Please help meThanks in advance.
Relative Duration
Hi all,I have a requirement to write a script on Relative Duration for SLAs where the conditions are -If 'Start Date' is:1. Before now plus 2 working days, set SLA breach to now plus 2 working days2. Between 2 to 20 inclusive working days from now, s...
Set last day of month in date field
Hi Team,I have to set the last day of the month in the due date field.For example, if I select the date "19-01-2024" then the due date field should be populated as "31-01-2024" and the date should be populated according to the user's time zone.I have...
Resolved! Read operation on table 'sn_hr_core_profile' from scope 'Global'
Hi Team , Issue : Below error is being displayed when reading records from HR profile table even though cross priviledges is present and acl is present . How can i resolve this issue. Coss Scope priviledge with Global as scource scope is not allowed ...
Group List in Nowmobile - Normal User cannot see the Grouped List in the App
In the mobile app, I have encountered a problem with the Group By Priority ListScreen. I've created this screen to display various contents based on priority, but regular users are unable to view the attributes at all. I'd like to inquire about the p...
Docusign Integration
Hello everyone, i've built the integration between Servicenow and Docusign in order to have digital signature for HR Documents. Now the issue that i'm facing is related to the fact that the document is attached on the HR Task, after attached it will ...
crration of email notification
how to create two different body and having same condition in one notification using email scripts in service now.
Resolved! Manager Hub - Widget Spacing/Padding
I'm working on a new Employee Center page under the manager hub, but having a strange spacing issue. Screenshot 1 - an OOB page using the Manager Hub welcome container widget. Screenshot 2 - a new page using the same widget. Does anyone have experien...
Prepopulate Preferred Callback Number on HR Workspace > Create Case
We have added logic to our individual case forms in HR Workspace to capture a Preferred Callback Number. Further, we have logic that looks at five different fields from a mix of sys_user and hr_profile and pre-fills the field with the first non-blan...
Interactive Employee Handbook
Hello! Our HR has asked if it is possible to create an interactive employee handbook in ServiceNow. Has anyone created something like this with a knowledge base? I am attaching some examples. Any assistance is greatly appreciated. Thank you,James
