how to deactivate the obb Reports

[Satyam123]

 

[Abbas_5]

Hello @Satyam123,

To deactivate a ServiceNow out-of-the-box (OOB) report, you generally cannot directly "deactivate" it in the same way you might deactivate a plugin or a business rule. Instead, you can either restrict access to the report, hide it from dashboards, or modify its behaviour through other means. 

Here's a breakdown of how to handle OOB reports:

1. Restrict Report Access:

• Create Custom Roles:

  You can create a new role that only allows specific users or groups to see the report. 
• Assign the Report to the Role:

  You can then assign the report to this custom role, effectively hiding it from other users. 
• Configure ACLs:

  You can use Access Control Lists (ACLs) to restrict read access to the report table, preventing users without the appropriate role from viewing the report. 

2. Hide Reports from Dashboards:

• Remove from Dashboard: You can remove reports from dashboards directly by clicking the "X" icon or using the "Remove" option within the dashboard. 

3. Modify Report Behavior:

• Modify the Report:

  If you need to change the report's data, you can directly modify the report configuration. 
• Create a Custom Report:

  You can create a custom report that replicates the functionality of the OOB report but with the modifications you need. 
• Apply Filter Conditions:

  You can modify the OOB report's filter conditions to exclude specific data from the report. 

4. Deactivating OOB Notifications (Related to Reporting):

• Remove from Workflow: If an OOB notification is tied to a workflow, you can remove the notification activity from the workflow.
• Deactivate Scripts and Events: If the notification is triggered by a script action or event, you can deactivate the script action and event.
• Set Active to False: You can set the "Active" field to False on the notification record.

If it is helpful, please hit the thumbs up button and accept the correct solution by referring to the solution; it will be helpful to them.

Thanks & Regards,

Abbas Shaik

[Bhavesh Bijagar]

Hi @Satyam123 

1. Go to https://<Yourinstance>.service-now.com/sys_report_list.do?sysparm_nostack=true
2. Select Active = False, for whatever reports you want disable.

Please mark helpful and accept answer if it's worthy for you.

Best Regards

Bhavesh Bijagare