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how to display only My case requests on "My Requests" widget in the ESC portal

Ramu6
Tera Contributor

‎11-30-2023 05:41 AM

Hi All,

Actually i have requirement that need to display only My case Requests on "My Requests" widget in the ESC portal , like need to able to see the Case records which are "opened for" contains my name in the HR cases

 

Please help me to complete this

 

Thanks

Ramu

 

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Susan Britt
Mega Sage
Mega Sage

‎11-30-2023 05:54 AM

Hi Ramu,

 

What appears in My Requests is configured in Service Catalog > My Request Filters.  You can add, deactivate, update the records as needed, per table (e.g., sn_hr_core_case).  Be sure to look at the "Applies to" field to get records for Service Portal (i.e., Employee Center) and Mobile for consistency.

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