I have a request from the business for reporting on the number of fulfiller responses within cases. For example, I would like to HRC123456 had 4 responses from the fulfiller within the case history whether it was from Additional Comments, Work Notes ...
Does anyone have any experience with the To-Dos under My Requests in standard ESC portal, as this appears to be baked into the Widget and doesn't respect any of the Standard Ticket, (standard) To-dos or HRSD To-dos configuration. The issue here is th...
Hello I would like to configure workflow when employee submit a service request.Before HR agent start working, the service needs to get confirmation of subject person manager.I can add the step of manager confirmation with using Service Activity func...
How to hide reference qualifier fieldsFor Example:In a catalogue form we have a variable called business and it is a reference/look up variable. which is fetching from a u_business unit table.I want to side some of the business unit depending upon th...
We have created Catalog item for service request. By default its going for approval. How do we need to skip approval and create Task automatically.
For UI builder, on Simple list form we have OOB several list actions.There is one gear icon list action, which has several sub list actions like Save, Save as etc.I have 2 queries on list actions, how can I achieve below 2 points: 1) Anyone has any i...
Hi All,I am trying to enable global search in configurable workspace similar to the agent workspace . Please help me where to enable this in configurable workspace.Thanks in advance.
Hi Team,I am facing one issue that while i click on quick links on the portal by scroller of mouse then the logs are not coming in the sp_log table but when we simply click on quick links on the portal then the records are coming in the sp_log tabl...
Hi ,How can we populate page in sp_log table from portal. Thanks
Hi All,How to add Allegations in the involved Party. Please help me
I am looking for information on how to create a new field to add to specific HR cases. This field would be specific only to certain cases and would be entered by HR once the date is determined. These cases fall under a specific COE, however, this fie...
While in the Task tab in Standard Ticket page for HR Cases, there's a "Ask a Question" button which I would like to disable. Does anyone know where the options are for this feature and if it can be turned off?
Good morning! Do you have an opinion/advice on which to use (Employee Experience Feedback or Listening Posts) when soliciting general feedback? I would guess there is not a use case to implement both but I may be wrong. Is the main difference that th...
I am using Flow Designer to send an envelope. However, when I send the envelope to two recipients and the second recipient has provided an incorrect email address, the first recipient signs successfully. However, in the ServiceNow table, the status f...
I created a dashboard in the landing page of the new configurable agent workspace but the bubble is not appearing on the HR Case number. Is it possible to have the bubble created on the HR case number using the UI Builder? The attached image is to re...
