Edit tags on List view
Hi ,I am getting an error while editing tags in the list view in Agent workspace for HR case management.
Forum Posts
Assigning HR task in flow
Hello everyone,I have a requirement to let the end user (requester) to request a service by submitting a form. The. The form goes through an approval flow. Then a task should be assigned to the requester. Once the requester completes the task, the fl...
Collaborator removal
I can see multiple cases that have me tagged as a collaborator, many of which are in the 'Closed complete' status. Is there a way to mass remove myself as a collaborator and move them out my collaborator list or do I need to delete myself from each i...
Resolved! Knowledge Ownership Groups - can non-members Edit/checkout articles?
On Knowledge Article Edit access shouldn't only be the Assigned Ownership Group, it should be for all Ownership Groups. But OOB functionality is working as Member of one Ownership Group switches to another, if he/she is not part of that group is unab...
receiving error when transferring hrsd case in hr agent workspace
In hr agent workspace, when a hr case is transferred to hr payroll case or hr total reward case (various coe tables), i'm unable to access the transferred new case. i'm gettig error - security constraints prevent access to requested page. fyi, if i ...
Making a field mandatory in Content Library
Hi All, I have a query regarding on how to make a field mandatory in content library. In Content Publishing when I try to create a news article there is a field called content template when i select Featured news in that i want to make the subheadlin...
How can I incorporate a birthday widget into the portal?
Hello, I'm seeking guidance on integrating a birthday widget into the portal. Could someone assist me with the implementation? Best regards,Daniel
Expired Upcoming Events are Still Showing in the Portal.
When i am creating a event via content publishing there is a field called "event end date" when we add a Start Date and End Date, publish the event. If the Upcoming Event is Expired then also it is Showing in the Upcoming Event widget in the Porta...
virtual agent topic
in virtual agent topic list HR admin can see all the topics even if topics is assigned for a specific role . So wanted to check does HR admin has the privilege to see all the topic even if topic is only set for certain roles (ex : user onboarding)...
Resolved! Attached mail shows 0 byte after email to case
Hi All/ @Sandeep Rajput ,We have added '.tif ','.tiff', '.ico' file extension in this property 'glide.attachment.extensions'.whenever we have sent file extension below 12kb over mail its shows 0 byte, if we used below other extension .ppt.pptx.xml .z...
Validate the date format
In Json input i get the date value format has DD/MM/YYYY. I need to throw error when the input date value format is invalid. Please help me with the validation code.
How can we set different document type in one HR service configuration
Hi is it possible to set different document type for various child cases by using only one HR Service....I have created One Hr service and I have create one HR document template and i am setting the document type in template. I have set that document...
Read Access to specific users to HR Cases - Total Rewards
Hello Friends,Good Day!We have one requirement where we needed some help.We have created a record producer on Total Rewards table and also mapped with a HR Service, once users will submitted HR cases for total rewards we are also setting assignment g...
Resolved! Trigger mail after 3 hours from closed complete the case
I want to send mail to the user after 3 hours from case closed completion time.
Resolved! How to create a Dashboard to show least viewed articles in my Instance
Hi everyone! How can I make a Dashboard that shows the least viewed articles? I have one but it is not showing me the least viewed articles and I need help setting the condition up.Here is what I have so far: The issue is: I have a lot of articles wi...
