How to get the reopen count for HR cases
Hi, Is there any way other than creating custom field to get how many cases have been reopened in servicenow. There is no field called reopen count in HR case table. Please suggest.
Forum Posts
HR Profiles - HR Benefits, HR Compensation, etc. tables
Hi community.I have a requirement to create accommodation request as a benefit and store them in a separate table and call upon the dates to perform some workflow automation.Originally, I thought of doing that within the HR LE case form but then noti...
Resolved! How to add birthday widget to portal.
Hi, How to add birthday widget to portal. Can anyone please help me to implement it. Regards, Nivedita
Restrict visibility of export option at form level to particular group in hr agent workspace.
I want to restrict export option to be visible in form level in Hr agent workspace only to particular group members.
Resolved! Additional Information from Metric Result inserted into Work Note by Flow appears blank
This service has several approvers who will not have agent access to the platform. Consequently, they must approve/reject Tasks via e-mail or To-Do (Survey). When approved/rejected via To-Do, flow is used to insert the Task's Metric Result data int...
Resolved! Convert lifecycle event to Journey
Hi all, I am currently using employee onboarding on lifecycle event. I would like to convert to Journeys in Utah. Is there any guidance on how to do this easily?
How to execute client script in Declarative Actions
We have "Transfer Case" Declarative action on "Agent workspace for HR Case Management". Want to make some fields mandatory while using "Transfer Case" Declarative action.
Issue in Predictive Intelligence Classification model on sn_hr_core_case table
I have followed all steps of this below lab on my Company's demo instance( https://www.servicenow.com/community/hrsd-articles/predictive-intelligence-for-hr-auto-determination...)All plugins installed except 2 (Predictive Intelligence Workbench HRSD ...
Resolved! Using Javascript in sysparm_query
I have a requirement that I have use script in sysparm_query in Attachment API. But It is not working as expected(means not returning the correct results).The script include used. In background script it is working fine
Resolved! Notification: "HR Case Approval Rejected" is triggered by an event: "sn_hr_core.approval_rejected"
Related to HRSD: There is an OOTB notification: HR Case Approval Rejected - which is triggered by the event: sn_hr_core.approval_rejectedWhen I searched the event it says it is fired by workflow. So I searched the workflows and there is one relevant ...
Upload employee photos to AD from Servicenow
I am looking at a solution to upload photos from Servicenow to AD when an new employee is onboarded.The use case is as below,1. User uploads a photo via a catalog item as an attachment.2. On submit of the request, the photo is directly uploaded to th...
HRSD COE Question/HR Service
Good day! What is the best HRSD COE to use when users want to request ongoing things such as enhancements/changes/defects?Should I create a new HR Service for this?Maybe we can use the HRIT Operations COE?Which COE should be used for this? Any helpe...
Knowledge Articles
Hello, In the current ( Utah version) , there are some occurrences in which two knowledge articles are having the same numbers . how it can be avoided and what business rule we need to put
Resolved! How to translate HR pdf document templates?
Hi all, Could you please share how to translate HR pdf document templates? I couldn't find anything on the subject in the community.Thank you in advance
Need to get Target Record's sys_id while submitting a record producer
Hi team, We have a record producer named as Global Support, on submission which will create a HR Case. We have a requirement over there is to restrict the users to attach attachments more than 10 MB using the attachment clip icon while submitting the...
