Hi, I'm looking for more information about "Suspend Case" UI Action available on HR Task. Suspend HR case action is available on active tasks when the parent HR case is not suspended or closed but my concern is that button is visible on the task form...
Hello, Is it possible to set the Case Timeline Ribbon to be minimized (collapsed) by default when you view a Case? It takes up a lot of vertical screen space and creates a poor user experience for our ER team. The only solution I have come across is ...
Need to show 5 recent tasks (Approvals/HR tasks associated with HR Case and 5 recent Requests (HR Cases - from my_requests page) in the below format on employee center homepage in a 6*6 container. Can someone pls help me what's the best approach to d...
hi everyone i want to change begin tour how can i edit this??
Hi, In our HRSD application, we want to utilize interactions for Voicemails - i.e., a voicemail is received to our HR service desk and an interaction is created with VM file attached. Then the agent can listen to the VM and determine if a new case ne...
Hello Members, With the advent of Generative AI, what are the steps you are taking today to lay a foundation and leverage Generative AI for better employee experience?
Hello Everyone, Today on our ServiceNow HR platform, we have multiple surveys - CSAT and NPS- designed to gather feedback from end users. Other than ratings, survey respondents can also put in comments to explain their feedback.As the number of comme...
Hello Team, We have created a separate group and added import_admin, import_scheduler roles to the group.But when they try to access the below-mentioned groups, the following error is displayed to the user:. Can you please help me to fix this issue?
I have written this client script for agent workspace view but it’s now now working on workspace getreference not getting case record how can we fix it
Dear all, The Catalog Items in HR Service catalog in Employee Service Center have suddenly disappeared for the non-admin users. One of the last updates that was done is: Exporting a catalog item as an xml, deleting the delivery_plan id in the xml a...
How ReadOnly group can see email in Activity log? I can see the worknotes of HR cases but I want to see the emails as well by a Read Only group so the member of this group can see the all HR cases with emails in activity stream as well.
Good day! Any help with HRSD - managing enhancements and operations and maintenance (O&M) tasks as incidents to a more structured approach. What is a good approach to processes for requesting enhancements and incidents separately. Thank you!
Hi All,I updated new hint text for 'Wait for' field by using the label. but still, it is showing previous hint text only. Can anyone help me on this?
We are not able to see the Out Of Hours message for chat queue, Instead it is routing to agent in Non-working hours.
How to calculate the (expected end date - 1 calendar days) in service now and provide the code for it?
