how to display only My case requests on "My Requests" widget in the ESC portal
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11-30-2023 05:41 AM
Hi All,
Actually i have requirement that need to display only My case Requests on "My Requests" widget in the ESC portal , like need to able to see the Case records which are "opened for" contains my name in the HR cases
Please help me to complete this
Thanks
Ramu
1 REPLY 1

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11-30-2023 05:54 AM
Hi Ramu,
What appears in My Requests is configured in Service Catalog > My Request Filters. You can add, deactivate, update the records as needed, per table (e.g., sn_hr_core_case). Be sure to look at the "Applies to" field to get records for Service Portal (i.e., Employee Center) and Mobile for consistency.