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10 hours ago
Hi everyone!
I discovered this community forum a few months ago, and I’m genuinely impressed by how much useful information is shared here - often explained much more clearly than in the official ServiceNow documentation. As someone who’s still new to ServiceNow, I really appreciate it!
I’m hoping you can help me with a topic I haven’t found much information on: ServiceNow analytics. In my previous roles, I used Google Analytics to report on things like page visits, unique users, time spent on pages, and traffic sources. It is easy to understand, well-designed and very user-friendly tool, and I truly love it. Unfortunately, I can't tell the same about ServiceNow - I’m struggling to find similar analytics features here.
Specifically, I’d like to get statistics for individual Knowledge Base articles, such as:
- Total number of page visits
- Visits within a specific time period
- Number of unique users
- User profiles
- Time spent on each page
- Average reading time
- Traffic sources
Is it possible to access any of this data directly in ServiceNow, or do I need to create and generate a report every time I want to see these stats? Any tips, links or best practices would be greatly appreciated!
Thanks so much in advance!
