How to hide "Create Interaction" on Agent Workspace for HR Case Management

[tiagobrito]

Hi All,

I'm new to Agent Workspace and I've been trying to find a way to disable this Create Interaction button with no luck - can anyone help out?

Thanks

[Sagar Pagar · Accepted solution]

Hi @tiagobrito,

Follow the steps mention in this thread and hide the "Create Interaction" options.

Take a look at this solution: How to hide 'New Interaction'? 

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar

[tiagobrito]

Great! Thanks for the help