Hello Community,I am experiencing an issue where my users are unable to edit fields in the list view for several HR-related tables in ServiceNow, like sn_hr_core_case_operations, and sn_hr_le_case. They can edit these fields when the record is opened...
Hi community,When selecting a knowledge article within the Service Portal, two buttons appear: 'Subscribe' and 'Actions'. In my situation, the 'Actions' button shows two options: 'Flag Article' and 'Edit Article'. Ideally, I would like to remove the ...
Can anyone suggest some ideas on it..
Hi all ,I need to trigger a schedule job at 10 am IST , but I am not able to specify the Timezone in Timezone field .How can I make sure that the script triggers in IST ?Does specifying IST in Run as tz field helps ?Does Run as field plays any part ...
Hi, I would like to know where the input collected on employee form would be storedIs it stored in Question Answer table? Best Regards,Kohei
Hi all,There is a requirement in our project for "checklist on HR cases" to be visible based on country wise. We want to make these checklists to be visible for only 1 country and not others. All the countries are using the same HR service. Can someo...
Hello, I am Creating ATF for HR Record Producer, where in i have drop downs to check, based on that other variables should populate. But system is throwing an error "Successfully set field 'Is this query about you or someone else?' to value 'Me'FAIL...
Hi All,I have a catalog item on the portal . There is a reference variable and based on the reference variable the attachment should be mandatory. I am making the attachment mandatory as by using the portal setting . Please help me on this. Thanks in...
Hi there,I have a requirement that an option called "bsc" to be added unser awating action varaible. that bsc option is present in parent table which is showing in all the child tables. I want it to be hidden in one of the child table called account_...
Hi,There is one requirement where I need to get a particular knowledge article links in the virtual agent bot when someone types the metadata of that particular knowledge article. How can I achieve this? Thanks in advance!!
Hi,We are using esc portal, and got a requirement to update text which appear on hover of chat icon i.e "Open Chat Window"Please let me know if anyone know how to achieve this. Thanks,Vivek
Hi All, There is a variable select box based on the select box selected a reference variable should shown some dropdown values. What is the best approach in this , if possible please provide a sample code. Thanks
Hi All, I have a requirement to add a button on the Related list 'Child Cases' of HR Case in Agent workspace (Tokyo version).I tried doing it through the declarative action assignment but it's not working.Any lead on this will be highly appreciated. ...
Hi all , I have a flow Scheduled to run daily at 10 .00 am , but it was getting triggered on America/ Los Angeles Time zone by default. I cannot Run the flow at 9.30 pm Los angeles Timezone (whice is 10 am in India ) as it effects the flow logic .ple...
I only see a delete ACL OOB for HR group members where Group is 'HR' or Group.parent = HR. My user has user_admin role and sn_hr_core.manager roles where the latter was specified in the ACL delete OOB. Still it can't delete the record from group memb...
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