Using HR lifecycle event can we able to use catalog item to create RITM and SCTASK.
Need to create RITM, SCTASK form HR case, is it possible to create using HR lifecycle event.If possible anyone can share the details.
Forum Posts
User from particular group can access only few hr tasks
We have a group ITSupport having group role "sn_hr_core_case.reader" So that then can view hrtasks. But we need to provide access to only few hr tasks based on short description or some other fields in hrtask. For other tasks we need to retrict this ...
Not able to save settings in UI Builder
Hello Everyone, I have created a copy of HR Agent workspace landing page and trying to make my default copy as landing page. But not able to save the UI Builder setting even though I have tried it in multiple ways and with multiple users. Is there an...
Resolved! Best practice for HRSD governance
First time doing a full HRSD implementation for a client, and having a hard time understanding the best way to allow the HR Admins ability to create, administer, and maintain all the HR Services, templates, groups, record producers, flows, etc. for t...
How to remove border from HR Survey answer?
Hi everyone! I have a simple Survey with 3 possible answers. Those answer have a border like shown below:I want to remove the blue border from the answers but I can't find the way to do it...When I inspected the page, if I remove a line of css in the...
Live Agent Connect is not working
Hi, I am facing an issue with Live Agent Connect in my personal Instance. Configured the Queues, Service Channel and Assignment Rule in Advanced work assignment. Given the Itil, awa_agent, workspace_user etc all the relevant role to the Assignment gr...
Lab 02.01 Solution- Restricted Caller Access of HRSD Implementation On Demand
Managed this Solution for this lab. So sharing for reference. It took lot of my time to locate my record and reach this solution so sharing this quick appropriate filters to help others. Please click 'Helpful' if it serves the purpose. Till point 7 o...
Resolved! Lab 02.01- Restricted Caller Access of HRSD Implementation On Demand
Hi All,I am trying to complete this lab 02.01 of Restricted Caller Access but getting stuck in point 8 which says- Click the Read link in Operation column to open Source: Business Rule <your initials> change own profile.. I am not able to locate this...
Remove the table name from URL from portal URL for user experience
HiIn service portal, when ever we are going to "My Requests" page , and if we open any HR case from that page,we can see a case opened like this with URL,But we don't want to show the table name in the standard URL, so when i removed the table name f...
Looking for Pro Bono Project
Looking for a project that I can a group of developers can work on pro bono. A non-profit system would be great, but we are open to other projects. The purpose of the project will be to give SNOW experience to junior developers and will be led by a...
How to customise the default list view in the HR Agent Workspace?
Hello All,In the HOME tab of the HR Agent Workspace when I scroll down I can see a few score type reports as seen in the attached screenshot. When we click on that score(here it is 0), these are the columns shown in the list by default. Now we know t...
Resolved! The response template shows Please specify the Table Configuration while working in HR agent workspa
While working in the HR agent workspace, I'm finding an issue with the Employee relation table.For cases related to the Employee relation table, the already configured response templates do not workit shows 'Please specify the Table Configuration' th...
start microsoft teams button not working in hr agent workspace
Hi We have integrated Microsoft teams with Servicenow but when we click on "start microsoft teams chat" button in HR agent workspace, nothing happensthe chat modal just loads has anyone faced this similar issue?please assist thanks in advance please ...
Resolved! How to hide + button in HR agent workspace
Hi, I've requirement to hide + button to create HR case from the HR agent workspace. can someone help how to do that.
Use of this._convert in script include
Hi all, Can anyone explain the function of this._convert in script includeFor example, in below lineif (gRecord.next()) {quickLinksMap[gRecord.sys_id] = this._convert(gRecord, 1);}What does this._covert do? Thanks in advance
