HRSD forum
Descritption
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Issue after cloning taxonomy on Employee Center

I cloned the OOB Taxonomy and updated the portal config for Employee Center, Some of the widgets are missing after I did this. Recommended for you and Popular Topics. Is there anything else that needs to be updated?

samadam by Kilo Sage
  • 611 Views
  • 1 replies
  • 0 helpfuls

How to use UI Action in workspaces.

Hi,  How to use UI Action in workspaces. I have ui action button Transfer to IT in platform view on HR case form and when user click on that button dialog box has been opened and when user select assignment group and check that checkbox that HR case ...

niveditakumari_0-1713991960538.png niveditakumari_1-1713991971734.png niveditakumari_2-1713991996857.png niveditakumari_3-1713992006225.png

I have to do ServiceNow to Salesforce integration.

Hi,  I have to do ServiceNow to Salesforce integration for service request. When we create request, request item and task in ServiceNow instance it should also create request number, request item and task in Salesforce. Can anyone please help me step...

Catalog Builder - Insert new question issue

Hi all,I am facing an issue only with a user.When he tries to create a catalog item using a template in catalog builder he cannot see the button "Insert new question" in "Questions" section.Although he has the catalog builder role, he came across thi...

Toggle template bar is not visible in agent workspace

Hi All, Toggle template bar is visible in the classic view or HR case but it is not visible in the HR agent workspace , Can you tell me if it is present can you tell in which part or section it is available in the HR agent workspace (Toggle template ...

chandan31 by Tera Contributor
  • 686 Views
  • 2 replies
  • 0 helpfuls

Can "Sentiment Analysis" be added to the HR Agent Workspace?

Is "Sentiment Analysis" available for HRSD cases or only CSM cases?  https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/case-sentiment-analysis.html

Liz18 by Tera Contributor
  • 398 Views
  • 2 replies
  • 1 helpfuls

Resolved! HR Task Type: Schedule A meeting

The Washington release notes states to setup the Schedule a meeting hr task type you need the following: 'For the meeting invite and scheduling capability, you must install the ServiceNow Microsoft Outlook spoke.' Are we using a spoke for this or is ...

Resolved! Force / Refresh Lifecycle Activity Sets

Hello together, I wanted to reach out to my fellow HR experts as I'm looking for a way to force the "Lifecycle Event Case's Activities" within an HR Case. I do remember that I've seen something in the past where this has been done via an UI Action on...

How to enable local login for the prehires

Hi All,How to enable the local password for all pre-hire such that SSO enabled accounts are temporarily allowed to login via local password.Please let me know for any solution. Thanks

puja kumari by Tera Contributor
  • 945 Views
  • 2 replies
  • 4 helpfuls