How to hide worknotes for a particular group

[Blessy2]

Hi,

My requirement is to restrict work notes on the employee relations case for a particular group of users (Eg: ABC group). The work notes should be available for the user(ABC group user) during case creation but after the creation of the case, the user (ABC group user) should not be able to add any work notes.

I'm trying to achieve this using ACLs but not able to achieve it. Please help me in understanding where I'm going wrong.

Read ACL on the Employee relations case table, and on the work notes. Below is the script:

if(gs.getUser().isMemberOf('group sys_id') {
    answer = false;

Thanks in advance

[Ankur Bawiskar · Accepted solution]

Hi,

create field level WRITE ACL on that field for your table

Script:

answer = checkCondition();

function checkCondition(){
	if(current.sys_created_by == '')
		return true; // always show since it's for new record
	else{
		return !gs.getUser().isMemberOf('group sys_id');
	}
}

Regards
Ankur

[Blessy2]

Thank you Ankur, that worked.

Also if the user who is in that particular group (ABC group) has an 'admin' role to him then he should be able to add the work notes. How do I add this in the above code?