How to hide variables from variable summarizer in portal
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09-21-2022 06:26 AM
Hi all,
Can anyone guide me on how to hide some variables on the variable summarizer in the additional details tab of the portal. I navigated to standard ticket configuration and i selected the target table where i created record producer.
In the additional tab, i can see variable summarizer is selected.
If i make changes to visible on summary field as false on variable, this will impact other record producers as well.
Please guide me the path, to hide some variables and this should apply for only few record producers.
Thank you,
Balaram.
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09-21-2022 10:14 AM
Hi Balaram, if it's not the variable summarizer then you may need to clone the widget itself and make changes to it which isn't an ideal solution.
Still here is what can help you if you go via cloning the OOTB widget -
-Harneet Sital
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