How to make assignment group mandatory in HR case based on hr services?

[Apaul]

How to make assignment group mandatory in HR case based on hr services? I tried using ui policy or CS, didn't work. Help me please

[Shraddha Kadam]

Hello @Apaul ,

Please try with the below script or share your script. This is worked for me -

Business Rule -

1. Create Display Business rule on HR Case table -

2. Write below script -

(function executeRule(current, previous) {

    var hrServiceNames = [];
    var grHRService = new GlideRecord('sn_hr_core_service'); // Query the HR Service table

    // Define your encoded query
    var encodedQuery = 'active=true^name=401(k) Retirement Plan Enrollment Inquiry^ORname=Beneficiaries Inquiry'; 

    grHRService.addEncodedQuery(encodedQuery);
    grHRService.query();

    while (grHRService.next()) {
        hrServiceNames.push(grHRService.getValue('sys_id')); // Get the display name of each service
    }
    g_scratchpad.hrServiceNames = hrServiceNames.join(',');

    gs.addInfoMessage('Business Rule: Populated hrServiceNames with: ' + g_scratchpad.onboardingHrServiceNames);

})(current, previous);

Client Script -

1. Create onLoad client script o HR Case table

2. Make inherited checkbox True

3. Write below script 

function onLoad() {
	alert("Line 2"+ g_form.getValue('hr_service'));
    if (g_scratchpad.hrServiceNames) {
        var services = g_scratchpad.hrServiceNames.split(',');
        alert('HR Services: ' + services.join(', '));

        var currentServiceDisplayName = g_form.getValue('hr_service');
        if (services.indexOf(currentServiceDisplayName) > -1) {
            g_form.setMandatory('assignment_group', true);
        }

    } 
}

This should work.

Thank you.

[AndersBGS]

Hi @Apaul ,

Please share the UI Policy that you have tried to create - alternative, you can write a client script or a scripted UI Policy based on if this is only for specific services.