How to Make "Details" Mandatory in KB Article Feedback Form.

[basantsoni]

Hello Friends, In Service Portal. While giving feedback for an KB Article.

Helpful - No or Rating is 3 or less than in below feedback form, Details should be mandatory. 

[Mahesh23]

Hi ,

Try adding required attribute below Angular template something like

<textarea placeholder="{{data.messages.Details}}" required>

https://YOUR_INSTANCE_NAME.service-now.com/nav_to.do?uri=sp_ng_template.do?sys_id=e215143f53330300cc376512a2dc3414

[basantsoni]

Hi Mahesh, Thanks for your reply. As per your comments, I have made changes in Template but still Details is not Mandate. 

[Aman Kumar S]

Hey,

Found below article, should work for you.

How to make "details" as mandatory when Helpful is selected as "NO" in knowledge article

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[Community Alums · Accepted solution]

HI @basantsoni ,

Do not create duplicate questions please when you haven't closed the previous thread!!

You have a question being already answered here :https://community.servicenow.com/community?id=community_question&sys_id=0a83bc75db6b8514847d5ac2ca96...

Thanks,

Sandeep