Hi all need small help with below requirement in service now HRSD:
Yeah basically we will create salary advance request form for hr agents to submit request on behalf of employees
Once HR case is created:
First hr task will route to accounting team
Next another hr task will route to accounting team ( checklist questions needs to be provided so they have to answer)
Task 3 - hr transactions team (checklist questions needs to be provided so they need to answer)
But the task 2 and task 3 assignment groups doesn't have access to employee forms inportal
For Task 2 directly I created fields on hr task do I need to create the same for task 3 ? Can we create many custom fields on task table
Is there any other way we can do it???
I created one custom standalone table to store those answer to show them on HR case as there can be no of iterations for task 2 and task 3
