How to remove chat icon from ESC portal?

madhvi
Giga Contributor

‎04-29-2020 09:13 AM

I am not able to get rid of chat icon on page.By removing html lines in ESC header,chat in menu item is not showing up.But still below icon is available on employee service center portal:

find_real_file.png

I have deactivated all chat properties as well, but this icon is consistent.Any other way to remove this?

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Harsh Vardhan
Giga Patron

‎04-29-2020 09:18 AM

Just confirming you want to remove the virtual agent widget ? if yes

CTRL+ Right Click>> Page designer >> remove the widget "Virtual widget service portal widget " which you will find in bottom of the page. 

 

find_real_file.png

 

 

 

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madhvi
Giga Contributor
In response to Harsh Vardhan

‎04-29-2020 10:03 AM

No, There is no virtual agent widget available at the portal. I want to remove the chat icon available on page:

find_real_file.png

tried with commenting chat html part on ESC header, but didn't work.

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Susan Britt
Mega Sage
Mega Sage
In response to madhvi

‎04-29-2020 03:16 PM

I do not have an Orlando instance right now to test in, but it was controlled within the Header previously.  There were two sections within the code... one to get rid of 'Chat' menu option and lower down was section for removing the pre-chat modal.  Can you confirm if both sections are commented out, if they still appear, in the HTML?

KushalT
Tera Contributor
In response to madhvi

‎05-10-2020 08:08 AM

Hey Madhvi, Did you succeed in removing this icon from ESC Portal?

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