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Resolved! Not able to create interaction - openframe

Getting the below error while trying to create voice-interaction from openframe softphone. Please help.{"error": {"message": "INTERACTION_CREATION_FAILURE - Interaction creation failed for user phone number +XXXXXXXXX","detail": "Interaction creation...

Maloy1 by Giga Expert
  • 440 Views
  • 2 replies
  • 0 helpfuls

What is the OOTB security on the sys_attachment table?

I would assume that non-HR users (users without an HR role) would not be able to view attachments to HR Cases and HR Profiles from the sys_attachment_list.do. Does the security on the sn_hr_core_case and sn_hr_core_profile tables apply to attachments...

Suzanne H by Tera Guru
  • 822 Views
  • 4 replies
  • 2 helpfuls

IAR for HR issue during implementation

Good day!I'm trying to implement IAR for HR. However, when it comes to testing the configurations, I am running into an unexpected error.Whenever I create a case, it gets assigned to the HR Bot. Perfect. However, there are no suggestions, resolutions...

Scheduling Mobile Push Notification

Hi I'm trying to schedule a mobile push notification to be sent out every Monday to HR task record's assigned to who meet the conditions.Currently, my understanding on mobile push notification is that it can only be triggered by insert/update of a re...

YounseoC by Tera Contributor
  • 402 Views
  • 2 replies
  • 0 helpfuls

Knowledge Management

Hi, me and my Team are managing Knowledge for our HRSD module.  Some of our articles have moved to 'outdated' workflow and owners would like to retire them.  We don't seem to be able to retire without having to republish the article first.  I would h...

JT2025 by Mega Contributor
  • 312 Views
  • 1 replies
  • 0 helpfuls

Configuring conditional script in service now trigger

I need to trigger an email notification based on a few conditions being met.I have used the ServiceNow Workflow Studio to implement the trigger, and now I need to add some advanced conditions so that the trigger runs only when those conditions are sa...

SiluniP by Tera Contributor
  • 590 Views
  • 3 replies
  • 0 helpfuls

Resolved! Add report to HR Agent Workspace

Hi Community, How can we add custom report to HR agent workspace ?Also, how can we add custom dashboard to HR agent workspace excluding some of the reports from the dashboard ? Thanks in advance!

Drishti by Tera Guru
  • 462 Views
  • 3 replies
  • 1 helpfuls