Hi Community, We are exploring ways to enhance the visibility of Live Chat notifications for our HR Advisors. Currently, the system only provides a single, low-volume sound notification, which is often missed—especially when advisors are handling mul...
Hi, Can anyone please provide use case for lifecycle event and step by step configuration for that. Regards, Nivedita
Hello Everyone I'm facing an issue that seems to be related to ACLs. Problem:When I try to create an HR case manually using a user with the admin role, the case is created correctly, and all fields load as expected.However, when I impersonate a non-a...
Hello Everyone,We encountered an issue where attachments added during HR case creation are visible to the admin, but not visible to users with the sn_hr_core.basic role.Like in Below SS it is coming : After comparing the DEV and PROD environments, w...
Hi everyone,I'm working on a requirement to generate a report that tracks:The number of touches (state changes) for HR cases, specifically when the state transitions from Work in Progress to Closed Complete, Cancelled, or Incomplete.The number of tou...
Hello Everyone,In HRSD, when creating an HR Case manually by clicking the "+" icon inside Agent Workspace, I’m able to create the case successfully — as shown in the screenshot below: However, when I impersonate a non-admin user, the page either does...
Hi everyone!We recently received a question about leveraging ServiceNow HRSD to manage Wage Notices, particularly for states like NY, DC, and CA.Since compensation data isn’t currently part of our ServiceNow HR Profile, we’re exploring possible workf...
I've been asked if the total view count on a knowledge article is cumulative or per published article. Each version has a view count number and it seems like it only grows larger, which is why the question. Thanks!
Hi Team,We have custom table and in that we have custom field as TOPIC When moving from one topic to the other topic, the SLA task gets updated with the new value i.e Whenever there is a change of TOPIC on a case the SLA definition changes. But what ...
I'm curious if others have a requirement to restrict access to agents/fulfillers if they are the Opened For/Subject Person of the case and how they solved that. We don't want the user to be able to see work notes and case details in this scenario. ...
Hi, Inbound Emails for Creating HR Cases are not working in our instance Any leads would be helpful.
My instanmce is not waking from hibernation, Please help.dev189433
I want system will calculate and display the ETTR in the HR Case list view if selected as an option
Hi, Our team is currently developing a request using a Record Producer and Workflow. The requirement is for the request to go through a group approval process after submission. However, we noticed that upon submission, the system displays the group a...
