Hi All, We have an issue where the activities under an activity set are not triggering in a lifecycle event. While testing when we manually trigger the activity set by setting the workflow context trigger, the state is set to finished but no tasks ar...
Requirement: I am looking for a report or any other method to display the total business hours required to close or complete an HR case. Additionally, the report should show how many hours the case spent in each of the following states: Work in Progr...
I am creating an HR Service for Peer Review. It begins with the manager submitting a record producer where they select their employee (reviewer) with a peer to review (reviewee). I have set the Opened for as the Reviewer. I have set the Subject Perso...
HiNeed to help on below scenario.Once the HR case created, employment letter should automatically created without agent intervention and attach to case and close the case and we have 3 templates for 3 countries, how to get in to this without agent l...
Hi Team, When i created duplicate variant of UI builder landing page, and click on my team high priorit case, heading is showing as null, Why its happening.
Is it possible to create a PDF letter process that does not require any agent action? For example, our employees will complete a catalog item form on their portal with some information. The system will then generate a PDF letter with that information...
Hello I ran into a problem related to Universal Requests and HR Case on the standard ticket page. On my PDI which is completely out-of-the-box, I run into the same issue. Basically, when an HR case has a universal request, the standard ticket page sh...
Hi,I was able to open a Ui page from workspace button using the below code. Now the issue comes to close it/ reload the whole page. Code used in related list action - var ui_page_id = <sys_id of the ui page>; g_modal.showFrame({ url: '/ui_page...
Hi,Help needed! We want to know how many new knowledge base (KB) articles are published per month. By "new" we mean v. 1.0 articles that have never existed in the KB. I thought the "created" date would indicate when an article was first published, b...
Hi,I’m trying to enable the 'Appointment category' drop-down in the ‘Schedule appointment’ widget (widget name 'EE Appointment booking').Has anyone done this before or knows how to configure this so it becomes visible?you can see that this is availab...
Hello, I want to see a matrix of all the roles of HR and their functionalities in a tabular and matrix format. Can anyone help me with such a screenshot and also with the source of truth of it? Thanks in advance. Regards,Dipanjan Saha
Hi All,I have created a flow designer to remove the hr case attachment in which used the action delete attachment inside for loop and passing the file name individually all the steps are completed but still the attachments are not removed, i am runn...
Hi,We have a requirement where, if HR case is transferred from old case to new case, if assignment group is same then assigned to filed should copy from old case to new case, or else assigned to should not copyso what is the best practice to follow ...
I want to show specific HR service cases to the opened by peers, so the peers can monitor these cases while the opened by is away. If I add the peers to the Watch List of the case, update the Standard Ticket Configuration to include the watch list (d...
We’re working with Lifecycle Events in ServiceNow, and have a use case where a manager may want to retrigger a specific Activity Set multiple times, even after it has been completed.For example, the Activity Set might include onboarding tasks or comp...
