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content item with external link

Hello, if the end-user click on the content item with an external link most of the time the user will be redirected to the external link.However, sometimes the user will see this view (see screenshot) still in ServiceNow and then have to click on the...

NNL by Tera Contributor
  • 602 Views
  • 8 replies
  • 2 helpfuls

HR Agent workspace adding new icon

Hi , Is it possible to add an additional icon to the side menu?If so, I would be happy to explain howThanks in advance   

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Tal5 by Giga Guru
  • 261 Views
  • 1 replies
  • 0 helpfuls

Doc Templates - esignature assigned to groups rather than individuals

Hello, we have the following requirement and are unsure if this is possible or how to achieve that. We are having a lot of contracts created on monthly base and a high number of HR people, creating and signing that contract. At the moment we print th...

MaxPj by Tera Contributor
  • 216 Views
  • 1 replies
  • 0 helpfuls

HRSD

How to update PTO borrowAdd UI action resume waiting for approval , this UI action should be added to PTO exception intake form and employee experience intake form HR cases.When the user clicks on the UI action resume waiting for approval the HR case...

P1234 by Tera Contributor
  • 183 Views
  • 1 replies
  • 0 helpfuls

LIFECYCLE EVENT and DRAFTS not connecting

We have a lifecycle event that facilitates a promotion process. This requires different personas to complete tasks in various phases (per normal lifecycle event/journey behaviour).We have enabled the ability to create a draft on a record producer (Re...

Resolved! Make sn_hr_core_case_operations commented notification

Hi all,I am looking at the OOTB `HR Case Comment` Notification and I want to make one for the `sn_hr_core_case_operations` Table but I am not sure if this event will capture it, I need to make a new event, etc.Any ideas how I can make an email Notifi...

CCSF-Syd by Tera Expert
  • 369 Views
  • 1 replies
  • 1 helpfuls

Report on Knowledge Article Approver State

Hello, I am writing a report on the kb_knowledge table and would like to bring in the State from the Approvals tab at the bottom of the article template. Can I dotwalk to bring this into my report? Where would I find these details, or do I need to us...

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JD292 by Mega Guru
  • 239 Views
  • 1 replies
  • 0 helpfuls

Resolved! Does anyone use ServiceNow for talent management or career profiles?

We currently use ServiceNow for IT Service Management, but our HR department is looking for something to help manage talent management activities. They want associates to create a career profile (with associate education, experience, and career aspir...

Renee5 by Giga Contributor
  • 2127 Views
  • 3 replies
  • 3 helpfuls

Resolved! HRSD knowledge

Hello! After I finish the HRSD path. I need more knowledge about what's HR. How can I obtain more knowledge about HR area to help me understand process ? Thank you

fernandopk by Tera Contributor
  • 493 Views
  • 4 replies
  • 1 helpfuls

Knowledge Updates

Does anyone know of a way to set notifications to show what is actually updated within a Knowledge Article when edits are made and published?  Currently, we only receive an email notifcation stating that there has been an update, but there is nothing...

rhoffecker by Giga Contributor
  • 250 Views
  • 3 replies
  • 0 helpfuls

HRSD Activity

Im new to learn HRSD : How to implement Knowledge author i want to hide all the Non-HR can & cannot read criteria from the HR knowledge bases HR All Employees & HR Agents so that this can prevent the incorrect criteria from the being selected. Alread...

Potential Data Leak Risk in Employee Relations Plugin

Attention all ServiceNow users leveraging the Employee Relations plugin! We've identified a potential data leak risk that could compromise sensitive information. While the Employee Relations plugin restricts access to Evidence records based on the as...