Tags in HR workspace landing page
Hi Team, Below tags (red/yellow/Green ) in HR workspace can be configured or its within UI builder?I need to add new tag as recently updated.
Forum Posts
HRSD stories for practice
I am learning HR module ,can anyone please send real time stories for practice
Round Robin auto-assignment of HR Cases
Hi All, I have a requirement to assign HR Cases to agents on round robin basis. I tried to implement AWA for same but it seems not feasible in this case as it requires agents to be marking themselves available through HR Agent workspace, then only ca...
Can you use Email Layout or is there an equivalent functionality for HR Journey Notifications?
Hi All, I am currently working on an HR journey and was wondering how I could apply an email layout to a Notification Activity in the Journey. I see that "sn_hr_core_email_content" doesn't have the Email layout field unlike "sysevent_email_template."...
How to find from where data is being populated in field in HR case
Hello Community "I have a doubt that if a hr lifecycle case is being created and it has field named "location" whose data is being populated from a custom table field. Whenever there is data being created in the custom table then it also creates a HR...
selested record redirected to a new page displaying records in a list format
Hi Everyone,I have requirement let say we have list incident records and i have selected few incident,let say 4 records are selected, they are redirected to a new page displaying those records in a list formatcan someone help me?@Ankur Bawiskar
Average Time Taken to Assign HR Case - PA
Hi All, Did anyone configured / implemented dashboard or report in PA that show average time taken to assign an hr case to an agent? Since there is no direct way to identify time stamps for assigned is filled, I would like to know if somebody has don...
Setting the fields on HR case from Employee form HR task
I have an employee form that a manager fills out and I want the fields they complete on the form to be copied over to case record. I set up the Mappings but it is not updating the case. I set up the filter conditions on the case as HR service = Reque...
Resolved! Challenge: Pass on information between parent HR Case and HR Case created from HR Task
Hi,I wanted to see if anyone has an idea for the following challenge:I have a Lifecycle Events Case which has an activity with an HR task template of type HR Service. That activity is assigned to an end user who opens the HR task in EC, enters some d...
Integrate ServiceNow with SAP SuccessFactors for HR Profile Retrieval using IntegrationHub.
Dear Team,The integration will use IntegrationHub and the SuccessFactors Spoke to securely connect and pull data such as employee name, email, title, department, manager, and employment status. The data will be retrieved via a scheduled flow and stor...
Resolved! Send email notification 5 business days before activity set triggers on employee start date.
Hello Everyone, I am working on lifecycle event onboarding for new hire. I have created lifecycle event names onboarding and add activity set to it names Prepare, Day 1, Week 1 and so on. Prepare activity set triggers immediately when the HR case is ...
Resolved! Transferring a Case now shows 'Case Reopened' Work note - Why?
We recently upgraded to New York version. When we use the transfer function, the "new" case now has a work note added automatically that says the case has been reopened by the person using the transfer function. Why is that? What's the purpose of thi...
"Record History" related tab on Agent workspace for HR Case management
Hi everyone, There is a related tab named "Record history" present on the HR Case form in Agent workspace for HR Case Management, I want to remove it, any help on how can this be done? Attaching screenshot for reference.Thanks in advance!
Activity execution order
Hi!In a Lifecycle, I have an Activity Set with 5 activities.Each activity has a different audience.I need activities 2, 3, 4, and 5 to start simultaneously only after the first one be completed.I thought about using a container, but since each activi...
Reminder in HR Agent Workspace
Hi Team.I have a question regarding the "bell" location/ functionality from a client as below.Remarks from the client:The bell is great however it’s a bit small and it might be ignored, can that bell be located in the main home screen page where we h...
