Resolved! What is Associate Interaction Features in HRSD, Xanadu Version? Please explain. Any Links?
Good afternoon.What is Associate Interaction Features in HRSD, Xanadu Version? Please explain. Any Links or docs?
Forum Posts
Resolved! Reassignment the Case to particular groups
Hi Team,We have created an HR Service that belongs only to China. When a case is created for this service, it gets assigned to one of the China assignment groups.Our requirement is: if the case needs to be reassigned, the Assignment Group dropdown sh...
Reassignment of groups
Hi Team,We have created an HR Service that belongs only to China. When a case is created for this service, it gets assigned to one of the China assignment groups.Our requirement is: if the case needs to be reassigned, the Assignment Group dropdown sh...
Performance Improvement Plan Configuration
We are required to configure 4 Activity for PIP (Performance Improvement Plan)1. Initiate PIP2 Formal Coaching and Feedback3. PIP Completion4. Termination Initiate PIP form is available on our Portal which is assigned to Employee Relations team. Th...
HR Agent Workspace - Add At-a-Glance to HR Task Contextual Side Panel
Good afternoon, I'm trying to add the At-a-Glance function to the contextual side panel for HR Task view in HR Agent Workspace. I've created a sys_declarative_action_assignment record on the HR Task table which exposes the At-a-Glance item, and edite...
Send a notification when HR Task has created.
Hi, I need to set up a notification for when an HR Task is created. The HR Task is generated using Flow Designer.For example, if the HR service is Payroll, an HR Task will be created through Flow Designer. I prefer not to use the "Send Notification"...
Resolved! Remove Rich Description to Description Field Copy Behavior
Hi, In the HR module, there is an out-of-the-box (OOB) functionality that copies the content of the rich_description field to the description field. I am currently working on removing this copy behavior. To address this, I have disabled the default O...
Glean Enterprise Search Integration with ServiceNow ECP
Has anyone successfully integrated the Glean Enterprise Search tool with ServiceNow ECP and set Glean as the default search experience instead of Now Assist? I'm interested in hearing about any lessons learned, along with the pros and cons of making ...
API for HR Condition that drives user criteria
We’re building an internal Enterprise Search AI tool from scratch that indexes Knowledge Base articles via the ServiceNow API. To enforce Knowledge access, we need to respect the User Criteria on each article.The API lets us pull the User Criteria sy...
Virtual Agent -HRSD Topics Not Visible in Virtual Agent via Employee Center Portal
Hi All,I am currently testing the "Get Time Off Balance" and "Request Time Off" Virtual Agent topics, which are part of the HR Service Delivery (HRSD) module. Although I have published these topics and marked them as discoverable, they are not appear...
Employee Relations & Interview Management
Hello - For those that have manual interview management in the Employee Relations module; do your agents generally type the interview directly in ServiceNow as it's happening or document in Microsoft Word for example & then upload it as an attachment...
Resolved! Compose Email from Employee Relations Case
We recently activated Employee Relations COE and noticed that the link to Compose email is not available like it is for standard HR cases.Is this done on purpose, or is there something we need to activate in the ER COE? HR Case ER Case
Security Data Filters not working for HR Case tables
Hello HRSD community.My organization currently uses Data Filtration to secure some HR Case and HR Tasks records. I have learned that Data Filtration is being deprecated and being replaced with the new "Security Data Filter" functionality: https://www...
Add another quick link to the fallback topic's response in virtual agent designer
Hi, I have an requirement where for a virtual agent designer topic if the user selects none of the above it generates an ai search topic with view quick links and knowledge articles, in that answer we want to add one more quick link. How is it possib...
Requesting guidance for implementing a data provisioning workflow with dynamic approvers
Hello ServiceNow Community,I'm looking for advice on implementing a data provisioning request workflow and would appreciate any insights.My Goal:Employee-side Approval First: The request first requires approval from the employee's side.HR Fulfillment...
