How to remove ICON from HR agent workspace

Keshav1233
Tera Contributor

‎07-25-2024 03:24 AM

Hi all,
We are working on HR agent configuration, where we have requirement, we need to remove inbox and phone icon from HR agent workspace.
For reference see the screenshot.

Thanks in advanced.

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Rob Sestito
Mega Sage

‎07-25-2024 08:01 AM

Hello,
I believe you would need to do that from within the UI Builder for Agent Workspace for HR Case Management.

Stay under Experience and look for the sections you want to change.

For Exmple:

RobSestito_0-1721919267811.png

Watch out though for Read-Only Policy protection. There may be some things you cannot change/remove/delete.

I tried just changing the name, and it looks like it will not take my change - and it shows that it is read-only policy.

RobSestito_1-1721919546409.png

 

I think you might need to duplicate the variant(s), switch them out between OOTB and yours, and then make your additional adjustments. They have the option to delete pages but I do not recommend that.

 

Thanks,

-Rob

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