I have Lifecycle case HR Services that we need to restrict the use of to a select groups. We need Read access to be granted but not Write access.
In prior posts, the COE Security Policy was the recommended solution to restrict a Service but it is not working.
Tier 1 needs to Read the HR Services in the LCE for existing cases but not be able to Create a case using these HR Services. When I uses All HR Services and removed the Tier group from the Write COE Sec Policy it still allowed a Tier 1 agent to create a new case.
LCE cases have complex flows and we do not want other groups to create them.
