In the LE case document task is created, we would like to add description or help text in order it to be visible to the users in the portal. We have cloned the document task widget and added description but this cloned widget has to be used from the ...
I am trying to use Flow Designer to send out an email notification 72 hours after a variable on the parent case (the variable is the employee's last day). So I am looking to somehow set up: "when termination case is created, look at the last day of t...
Hi, Please help me in adding the hyperlink with the dynamic value of Jobs from the HR Profile in the HR Template.The requirement is, As a member of HRIS OM group, when I receive an HR Task for onboarding, I want the link to re-direct me to the back-e...
Hi, I would like to know the functionality of HR case and task support team.Docs is saying that employee can contact to the Case support team HR case Case support teamhttps://docs.servicenow.com/bundle/utah-employee-service-management/page/product/hu...
I have a requirement to remove the "Actions" dropdown from the portal page
Dear Member, I have recently created new announcement for HR Portal but the same is not showing up in ESC.
I have a requirement to pause all active SLAs on all HR tickets until the state changes from 'Awaiting Approval' to 'Approved'. This has to be across the core case table as well as all the child tables. There are multiple SLAs so creating new SLAs an...
My open request in now mobile is visible for only some users and not visible for some other users. How to make it visible for everyone@Ankur Bawiskar @Harsh Vardhan @michaelj_sherid @asifnoor @Jaspal Singh
I am trying to create an ATF for the HRSD module, we are trying to populate some value in the modal window (Image shared below). Unfortunately, we are not able to run this successfully. Yellow highlighted are the fields which we need to populate. We ...
Hello,I want information about HR Operations Systems table. Means, what is the use of that table. Any help would be appreciated. Thanks!
Hi,I was wondering if others are facing the similar issue with the HR Issue auto resolution solution. When i submit a request example Generic Inquiry, the system assign to the hr bot. but keeps in that stage unless i refresh my screen. Then the syste...
Hi, As an HR Agent, i am trying to search for KB Article in chat window of HR Agent Workspace. I have selected /kb-search quick action and entered the short description of the KB Article. But, it says that the "no matching articles visible to the req...
Hi All, In my ESC portal > Recent and Popular Item section showing me the catalogs item from IT portal. Therefore I have cloned the widget and made the changes to show the catalog items from HR in My Recent Item, but I am not able to do the same for ...
we have 'My task' menu item, when we click on it, we can see open and completed tasks. On any of the task we have two tabs - Details and Activity. When we click on Activity tab, I can see an option to post a comment and the all the previous comments(...
Hi, I need to create a Ui action to print the HR case only if the field has a value, fields with empty or no value is not required while clicking on "Print" ui action. Can anyone help me on this.
