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Forum Posts

Order guide on submit redirect to home page

I'm trying to redirect to the esc home page post the order guide submission. Its not working with on submit catalog client script. After the below order guide checkout page, it should redirect to the esc home page or even better if its redirects to t...

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Ram33843094 by Tera Contributor
  • 473 Views
  • 1 replies
  • 0 helpfuls

UI Action Preview PDF is not working

Hello all,  I have an issue, UI action Preview PDF is not working. When i clicked on Preview PDF UI action, it should provide me all the PDF documents which we have attached to the Work order task. But it is not giving anything. Below is my code for ...

Ramesh43 by Tera Contributor
  • 533 Views
  • 1 replies
  • 0 helpfuls

ServiceNow Integration with ChatGPT

Hello guys! I am trying to make an implementation of ChatGPT API in ServiceNow platform. I want it to be kind of internal, and what I mean by this is , the open AI be able to read and answer questions based on the information of the Portal it is inse...

rafas_2703 by Tera Guru
  • 1693 Views
  • 3 replies
  • 0 helpfuls

turn off SLA notifications

We would like to set up SLAs on HRSD but do not want agents to receive SLA notifications. Our intent is to use SLAs for reporting purposes only and don't want it to actually affect the agent. Is it possible to set up SLAs without notifications or to ...

Melissa Ma by Tera Contributor
  • 449 Views
  • 1 replies
  • 0 helpfuls

Resolved! Configuring Notification Content

Our objective is to send an email out to a large number of individuals.  We are looking at using the Notification Content / Scheduled content to achieve this.  This is our first time using this and I was testing in Sub Prod and came upon a puzzling s...

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kevinthury by Tera Guru
  • 3686 Views
  • 12 replies
  • 9 helpfuls

Resolved! Need to populate Business Unit with logged User

Hi, I have a enhancement with scoped application catalog Item.I have only 1 variable i.e., 'BU'. I need to populate Business Unit(u_bu) form logged user and it's comes from User profile .Business Unit is a choice field on User table.Example : If I am...

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Ramadevi by Tera Contributor
  • 1293 Views
  • 16 replies
  • 0 helpfuls

HR Case is not getting closed automatically

HR LE Case is not getting automatically closed even all the respective HR tasks are complete.Have configured the same in HR service too, still its not working(screenshot below). Can someone pls provide any script/how to do configuration here?  @Ankur...

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Ram33843094 by Tera Contributor
  • 1493 Views
  • 5 replies
  • 2 helpfuls

Resolved! Onboarding tasks- comments on task level roll up to parent.

Hi,  Onboarding tasks- comments on task level roll up to parent.As an HR Agent, if an employee or manager submits a comment on an Onboarding task, I can see all of the comments on the HR Case. When employee or manager submits comment on Onboarding ta...