Hi All, I was creating an HR task template and I found the option "Auto-close Integration task" on Task Type. But the official documentation doesn't say what is this used for and I also have no clue about it. Many Thanks!
Hi All, I am getting this error when ever I add something on comments and save. I already created cross scope record but it didn't resolve the issue. Please help if anyone knows how to fix it
I am being asked if it is possible to request a read receipt when we send emails from HR Case. In searching previous posts, it doesn't look possible, but the posts are somewhat older. I am wondering if this is now possible. If not, has anyone figu...
Hi, All. ServiceNow has the 'sn_hr_sp.admin' role.What should this role be used for?I would also like to know how it differs from the 'sn_hr_sp.esc_admin' role. Thank you for your help.
Hi All, I have created one email notification which will trigger to user and also have kept the manager in CC using the email script and have called the same in email notification, after completing I have tested this scenario and found that it was tr...
Hi All, My requirement is to inherit the fields when we are spilting a story such as: When a story is split, it should inherit the following additional information from the original story Application OwnersStatePriorityEnhancementDefectEnhancementHR...
I am facing an issue where only admins are able to get results whenever we do a search in agent workspace, however if I impersonate a user with the HR Basic role, they don't get any results (see below) If I search for "payroll support" as a manager o...
Hello Community, I am having a hard time in figuring out the solution for below scenario. Any help is greatly appreciated. Requirement - UI action to update bulk records in list view. (Existing functionality - Usually when an update is made to a reco...
From you experience, what are the benefits of creating HR TASK? If there's any, in what scenario to consider this beneficial? Thanks
Hi everyone. I created two date type fields( start date and end date ) now I have to add a condition saying end date should always be greater than the start date. Also whenever user select end date which is not greater than start date it should pop u...
Hi team, I had few queries on the OOB scheduled job - "Cancel Expired Assessments", can you help me with the below queries? One of the requirement is to disable this job, what are the consequences if we were to disable it? Is it recommended?I am unab...
Are you a ServiceNow customer looking to understand the Centers of Excellence (CoE) structure? Are you looking to configure your HRSD processes leveraging HR Services? Are you looking to take advantage of all the latest features and functionality av...
Hi all, I'm trying to add dashboard feature in HR workspace. During workaround I did the following: Created a new workspace module for HR workspace and added sn-dashboards-overview component to it. Now when I open this module in HR workspace I'm ab...
Hello, Currently, In ESC portal on the Knowledge page knowledge articles are displaying accordingly the current logged in user Profile language. for example: Current logged in user's profile language is Spanish, then only the Spanish articles are dis...
Hi Experts , I want to send the approve /reject button in the resolved notification to the "opened by " user for the case. Once the opened by user select approve should trigger mail with : I accept the Solution (User can input his own body message....