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Resolved! Why do we get this error in service portal "Server JavaScript error Cannot read property "sys_class_name" from undefined Line number 679 Script source code logged to browser console Failing widget: 'HRJ Task Submit Order Guide' "

Hi, Please can anyone suggest how to fix the error: "Server JavaScript error Cannot read property "sys_class_name" from undefined Line number 679 Script source code logged to browser console Failing widget: 'HRJ Task Submit Order Guide' " in Service ...

Yashaswini by Tera Expert
  • 3994 Views
  • 9 replies
  • 2 helpfuls

Resolved! Copy form layout/view to Workspace?

We are moving to Agent Workspace (in Rome) ahead of our planned upgrade to San Diego and I'm configuring the form views for all our HR services. We currently have all these configured in UI 16, but these aren't available as workspace views. Is there ...

Aidy Burrow by Tera Contributor
  • 2204 Views
  • 3 replies
  • 1 helpfuls

Resolved! Cannot see HR Document Template in the list

Hi all, as "admin" I cannot see in "HR Document Templates" table records created by another users.  What could be the reason? I have also HR Admin role and roles from Employee Document management. I checked ACLs, display BRs on the "HR Document Templ...

How to use assignement rule in custom table?

Whenever a user selects Category as ServiceNow and subcategory as Fundamentals, the Assignment group should be automatically set to custom group created in Assignment 1 and assigned to should be Group Manager else another other selection should clear...

Resolved! Make "<g:dialog_buttons_ok_cancel>" button to be clickable only once.

Hi All, I want to make "g:dialog_buttons_ok_cancel> to be clicked only once by the user as I want the script run only once per session. Below is my code for reference. HTML CODE: <g:dialog_buttons_ok_cancel ok_text="${gs.getMessage('Submit')}" ok_tit...

Community Alums by Community Alums  
  • 4811 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to open a "Request" as a child for an HR Case using Flow ?

We are implementing Universal request in our instance which requires a child task ,which is a "request" to be opened automatically from the parent HR Case for the IT people to work on and include multiple stakeholders in the process

Ashmiya by Tera Contributor
  • 1711 Views
  • 4 replies
  • 2 helpfuls