How to remove "Email" section from Compose panel in Workspace

[peter_repan]

With Vancouver release, the section "Compose" in HR Agent Workspace has extra tab "Email".

We don't need it. How we can hide it please?

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/task/...

[miro2]

Hi 
mini email composer is not visible (and as Dustin mentioned it's not conditional).

UI button Compose Email is still available since I didn't set the attribute to false (button can be hidden based on a particular condition, eg. when case is closed)

[sanjeet1245]

hello @miro2  
can you please help me with this how I Can use Quick Messages while Replying to an Email in Workspace .
I already have Quick messages in the "Compose Email". I want them to be available, when I "Reply" to a received email in the Activity stream

I want the "Quick Messages" to be available while "Replying", the way they are available when we "Compose Email" in workspace.

[Community Alums]

Hi @sanjeet1245,

What do you mean when you say "Quick Messages"? Do you mean response templates?

[Scotty Williams]

For any noobs like me that didn't know where to find the table dictionary Peter's referencing, this SN doc helped me 😅

1. Open a record in the table that you want to enable the email client for.
   For example, to enable the email client for the Problem table, navigate to Problem > Open, and then open any problem record.
2. On the form, click the menu icon and then click Configure > Dictionary.
3. On the Dictionary Entries list, open the first record.
   The first record has the record type Collection and does not have any entry for Column name.
4. On the form, in the Related Links section, click Advanced view.
5. In the Attributes field, enter email_client=true.
   If there are other values in the field, separate the attribute with a comma.
6. Click Update.