Deletion of Bulk HR Profiles
I want to remove bulk HR users profile.how this can be achieved.For creation, we have Generate HR Profiles so is there any way to Delete those Generated HR Profiles.
Forum Posts
Employee holiday requests and calendar
Hi, I need some guidance how to implement employee holiday calendar. I know employee can make holiday requests from catalog and I can have workflow so that their manager can approve it. Once it's approved should I just add it to a schedule. Can I hav...
How Do I Upload a GIF to a Knowledge Base Article?
I'm trialing the demo environment for ServiceNow and am trying to add a GIF to my knowledge article but keep getting the error that the file isn't recognized (see below) When I upload as an image...it works but it's so pixelated it's not really reada...
Resolved! Cancelling a HR case via UI does not make case inactive, even state changes to Cancelled
The requirement is cancelling the hr_case should inactive the record like Close Complete or Close Incomplete. I tried a few below options and watched the field, even it showed these have made the field from true -> false, but it had not actually set ...
Need help dot walking in assignment script for Assigned to.
Hi all, I am attempting to create an assignment rule that sets the "Assigned to" field to the "Opened for's" Business Partner which is a value populated in their HR Profile. The Opened for field is a reference to the user table. I'm a beginner with s...
Resolved! HR Service Record Producer Variable Not Showing Up in Item's Description
I have defined several single line text variables in the record producer for an HR Service. Some are mandatory, some have default values, some are neither mandatory or have a default value. On the AVAILABILITY tab, I have selected "Send to item's des...
Workday Integration - exclude certain types of workers
We would like to make some changes to our Workday integration with ServiceNow. I reviewed the documentation that I could find on the HI portal and community. I also reviewed what we have set up from the Workday side. I can’t find anything related to ...
Adding a new Choice to State on HR Case table that will be considered Inactive
We added a new Choice to State in the dictionary for HR Case and made it a value greater than 8 (Closed). Based on reading DOCS it should have made this choice an Inactive State. That is not the case. Not sure how to make that State as Inactive so...
Impersonate in HR Service Delivery
Hi In my instance I have a user with HR roles and Impersonate role. When this user Impersonate a user with Itil and HR roles, it's possible to access to ITSM applications and modules (Incident, Change, Problem, etc) but hr applications and module (Ca...
Resolved! Finding HR Cases in HR Service Portal
Hi, As per documentation, I should be able to navigate through HR cases assigned to me (and other criteria) via Employee Service Center (HR Service Portal), I'm unable to find this. Can anyone please help me what I'm missing here? Instance: Kingston ...
how to hide all hr cases from impersonators
OK so was working on an HR roll out today and it occured to me, I don't want to disable impersonating hr people <they may have an issue in Service Now that i need to impersonate to test> but i don't want anyone impersonating an hr person to be able t...
Resolved! where can i learn about OOTB HR workflows ?
where can i learn about OOTB HR workflows ? i would like to see and learn about the HRSD OOTB workflows: what are the capabilities ?what is the process for implementation ? Best practices ? Release notes / specifications ? Thanks ahead
Resolved! I am trying to setup an import into HR Profiles from CSV report. Need help with transform map script
I am trying to setup an import of a csv that contains additional employee information (birthday, hire date, etc - things that don't belong in user record). I am having trouble getting it to work. I am trying to coalesce on the user. The value in t...
Document Preview in HR Task
Hi I want to preview and generate document using Ui Action "Document Preview". For same HR Service I need to have different Document Template depending on some fields in HR Case (ex Company) At moment, I can refer to a unique PDF template. It's possi...
Resolved! HR Case closed complete but still active
Hi, We got this HR module in Istanbul (had it in Helsinki) and now we are looking to implement it. I've tested all HR catalog items and everything works fine except onboarding and offboarding requests. When all tasks are closed, HR case changes to "C...
