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Resolved! Looking for LMS and training delivery solution using ServiceNow

Hi everyone, We are trying to figure out a solution to delivery training content via ServiceNow. We have come-up with few options but would be interested if there is anyone that has done something similar and would like to share their experience and ...

Kevin Liao by Tera Expert
  • 3519 Views
  • 2 replies
  • 1 helpfuls

Multiple Shared Inboxes to Case Creation

Our HR department has MANY shared inboxes for employee requests.  These inboxes are "messy".  They also receive mail from a variety of sender types; not only current employees, but former employees, new hires, external candidates, government agencies...

Resolved! Unable to delete a workflow

I am unable to delete a workflow I created and also It seems to be in published state even after i checked it out. Please help me out.

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Resolved! Subject Person and opened for

I want to update subject person and opened for based on catalog variable. But the below statement on the record producer is not working .  current.opened_for = current.variables.req_for.getDisplayValue(); current.subject_person = current.variables.re...

How to copy records from global to scoped

Hello All, We are planning to move from global application to scoped application. We should move all the records (incidents, problem, cases...... not scripts, record producers..etc) present in global space to scoped. When I try running a fix script t...

jhb by Tera Contributor
  • 1458 Views
  • 3 replies
  • 3 helpfuls

Resolved! Fix Script Help - updating multiple HR Case Records

Hello SN Comm! I am working on script a Fix Script, in order to update many, many records for HR Cases. Here is what I have as of right now: var gr = new GlideRecord('sn_hr_core_case'); gr.addQuery('topic_category', 'system issue'); gr.addQuery('topi...

Resolved! Help with Client Script - clearing/mandatory fields

Hey team, I seem to be having issues with the ability to do what I want/need. Currently, we have our Source(contact_type) field that defaults to Phone. However, when a Case is created within the Employee Relations COE, I want to make that field load ...

Resolved! Client Script suggestion - Field Message

Hey SN Comm, I am looking to throw a little field message right under Assignment Group (just for our Employee Relations COE). I was thinking of doing an onLoad client script - with conditions... IF Assignment Group field is empty, show message IF Ass...

Resolved! HR Profile

Hi Guys, We were about to Implement ServiceNow HRSD for our existing customer using ITSM. HR Profile Creation: We have azure Integration in place to create users in the User table.I have few questions on the HR Profile Module. > For Creation of HR Pr...

Why is a User Record Active, but also Locked Out?

I have a user who could not access ServiceNow.  When I looked at their User Profile, it was marked Active, but also Locked Out.  We use Workday Integration to update users, and both their User Profile and HR Profile were in order, except for the Lock...

jrusso by Tera Expert
  • 2265 Views
  • 2 replies
  • 1 helpfuls

HR Service - Short Description on Case Creation

We are getting ready to launch our first HR Service. One item that come up is when the case is created, the short description shows the opened for person. We would prefer that it show the subject person in the short description (subject line), I was ...

Resolved! Add subcategories in HR Service Catalogue?

Hi there, Is there any way to add subcategories to the HR Service Catalogue so that it shows up in the 'Manage Human Resources Catalogue' UI page? I added subcategories to my HR categories manually via 'Maintain Categories' page so that I can leverag...

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Camille5 by Kilo Contributor
  • 1215 Views
  • 1 replies
  • 6 helpfuls

Document Generation

Hi ,    I am trying to generate document for OOB "Employee Verification Letter" . After the case is created , i impersonated as assignee and previewed the document and clicked on Generate. But the document is neither  getting generated nor getting at...

Swathi P by Tera Guru
  • 1976 Views
  • 4 replies
  • 0 helpfuls