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Resolved! Background Script to update a field on HR Case Form

Hello SN Comm! I am in need of some help in writing a background script, in order to update a number of records for a specific field. Records: HR Case Table: sn_hr_core_case Field: u_cancellation_reason Reason needed: We have had to use the transfer ...

ServiceNow Integration w/ Liferay Portal

Our enterprise 'most favored' portal platform has historically been built within the Liferay portal product.  With ServiceNow being the relatively newcomer portal platform within our enterprise, we find ourselves in the midst of a debate as to how be...

Jeff41 by Kilo Explorer
  • 1451 Views
  • 2 replies
  • 1 helpfuls

Resolved! OOTB Method for populating the "Source" field on the HR Case form?

The Source (contact_type) field on the sn_hr_core_case form populates with values based upon the   How is this accomplished? A business rule, script, etc.?  OOTB "Self-Service" auto-populates into the field for cases created from the ESC/HR Portal/HR...

ericcrawford by ServiceNow Employee
  • 1461 Views
  • 2 replies
  • 0 helpfuls

Resolved! Transferring Work Notes from Case to Case

When we transfer a case, to change the HR Service, the work notes do not transfer over, but attachments do. Is there a way to have work notes, or anything else transfer over as well? 

User659146 by Tera Contributor
  • 2388 Views
  • 5 replies
  • 5 helpfuls

Scope change for end users

Hi All, We have HR application running in our system. There are dedicate people who handle HR PA. But they are having scoping issues as they cannot change their scope to Hr.core while creating indicators. Hence my question is can end users change the...

Shusovit by Mega Expert
  • 3398 Views
  • 5 replies
  • 3 helpfuls

Resolved! Changing UI Action 'Transfer Case'

Hello SN Comm, (Sandbox instance using Scoped Application for HR Case Management - Kingston) We have a UI Action called 'Transfer Case' which is OOB. When a Case comes in via email from the End User, it is created under General Inquiry Case (which is...

Subject person sees everything

Hello, Our users have asked us to let Subject Person be able to see their cases even when subject_person is different from opened_for. Right now subject_person can only see their case in the portal if they are both the opened_for and the subject_pers...

rocio2 by Tera Contributor
  • 1052 Views
  • 2 replies
  • 0 helpfuls

Resolved! HR data to remove during cloning

Hi Experts, I have a requirement to remove the HR confidential data after cloning. Is there any issues if we exclude the table from the exclude tables list. Is there any other way to hide the hr data for admins such that admins should not be able to ...

Priya D by Kilo Contributor
  • 1514 Views
  • 5 replies
  • 6 helpfuls

Resolved! HR on-boarding workflow/process OOTB?

Does ServiceNow contain an HR on-boarding workflow/ process out of the box? or how can it be implemented?

jrt by Kilo Contributor
  • 2396 Views
  • 10 replies
  • 4 helpfuls

Generating approvals for HR Services

Hello All ,  I am just getting started learning HR Service delivery and have a basic question. I know that workflows shouldn't be used when setting up an HR service (Jakarta) and i've been trying to set up service activities as an alternative and hav...

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jadtheparker by Kilo Contributor
  • 4730 Views
  • 6 replies
  • 1 helpfuls

Creating a case as a non-user

We are preparing to expand our deployment of HR Service Delivery (Scoped HR).  The following question has been raised and I was hoping this community could provide an answer. If a person, who is not listed in the User Table, accesses the site can the...

horswillc by Kilo Contributor
  • 1167 Views
  • 3 replies
  • 0 helpfuls