How to send response automatically

abirakundu23
Mega Sage

‎12-18-2023 06:59 AM

Hi All,

I have requirement where HR case will be created through email to case creation. Once case will be created ServiceNow send a response automatically with some message. How can we achieve this?

 

Please explain with details. 

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Maik Skoddow
Tera Patron
Tera Patron

‎12-18-2023 08:56 AM

Hi @abirakundu23 

the easiest way is using Flow Designer. See https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/concept/pr... 

Maik

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abirakundu23
Mega Sage

‎12-18-2023 08:38 PM

Hi @Sandeep Rajput / @Ankur Bawiskar,

Could you please guide on above use case? However, we don't want to forward inbound response. Can we send email through event? 

 

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Maik Skoddow
Tera Patron
Tera Patron
In response to abirakundu23

‎12-18-2023 09:05 PM

Hi @abirakundu23 

may I ask why you don't want to try my proposed approach via Flow Designer?

Maik

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abirakundu23
Mega Sage
In response to Maik Skoddow

‎12-18-2023 09:13 PM

Hi @Maik Skoddow,

could you please explain in details steps? Not clear how to implement.

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