How to send response automatically

[abirakundu23]

Hi All,

I have requirement where HR case will be created through email to case creation. Once case will be created ServiceNow send a response automatically with some message. How can we achieve this?

Please explain with details. 

[Maik Skoddow]

Hi @abirakundu23 

there are tons of videos available which explain how to build a Flow for handling inbound emails, for example https://www.youtube.com/watch?v=KZpZDqbRKU4

Such a Flow just has to be extended by sending an email notification back to the sender's email address. 

Maik