How to we apply client script to hr agent workspace

[waseem shaik]

I have written this client script for agent workspace view but it’s now now working on workspace getreference not getting case record 

how can we fix it 

[Paul Curwen]

I can see you have correctly set the UI Type to All, that is the most common reason i see:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827632

and you are correctly using a callback on your getReference, which again is a common reason for this:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0996487

Likely solution: On the Client Script set the "Isolate Script" field to "True" and that should help resolve the issue.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960131

[waseem shaik]

Ui type all 

Isolated script true

view workspace still not working 

[Sumanth16]

Hi @waseem shaik ,

you can specify the view for your client script as -> workspace

then write your code which would run only for the workspace view

**Please Hit Correct, Helpful, or like, if you are satisfied with this response.

Thanks & Regards,

Sumanth Meda