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Resolved! HRM vs HRJ Widgets

Hello,  I am working on our portal preparing for the Utah upgrade and I noticed we currently use the HRJ widgets on our HR Case overview page, but there are also HRM widgets that seem to do the same thing but have a better UI. We are using the EC The...

cwillard by Tera Expert
  • 1154 Views
  • 2 replies
  • 4 helpfuls

Resolved! Content Experience Widget

Hello community!  We are planning on using the new content experience widget.  We are hearing from end users that they really don't like the look of it (specifically the gradient and the boxes).  We can live with the boxes ,but outside of changing th...

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rcard11 by Tera Guru
  • 2725 Views
  • 7 replies
  • 4 helpfuls

Run User Criteria on the basis of session URL

Hi Community,I want to run Record Producer User Criteria only on the Agent Workspace & for that the below User Criteria Script has been written, but it is not running. var url = gs.getProperty("glide.servlet.uri") + gs.action.getGlideURI();var userRe...

Harsh Ahuja by Tera Contributor
  • 447 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to add filter to the assignment group field in the modal pop-up?

I want the assignment group field in the modal to load only support groups where can i add the filter condition in the code here so that it shows only those. function onClick(g_form) { g_modal.showFields({ title: "Please provide all information for i...

Vasu20 by Tera Contributor
  • 2360 Views
  • 11 replies
  • 2 helpfuls

Make reports Read Only

Hi Everyone,We have a requirement that the reports shared to a group should be readable only and not editable, the groups to whom the report is shared should have access to share and create reports but not edit it. Currently the groups to whom the re...

kartikey by Tera Contributor
  • 884 Views
  • 1 replies
  • 0 helpfuls

Additional Comments (customer visible) - can they be deleted?

We recently implemented the ER module, and there is some concern about potentially inappropriate comments added to the additional comments vs. work notes.  We have had a couple of situations where a comment was added that should have been a work note...

jrusso by Tera Expert
  • 563 Views
  • 1 replies
  • 0 helpfuls

Resolved! Show fields for a user based on his preferred system language

Hi,I'm created a record producer with some variables but I wanted some of those variables to be accessible depending on the user preferred language. For example variables A,B,C should only appear if user's preferred language is English and variables ...

rafas_2703 by Tera Guru
  • 961 Views
  • 5 replies
  • 1 helpfuls

Resolved! survey visibility in ESC portal

HI , we have one service portal and another one esc portal both are supposed by virtual agent chat survey. however display of esc portal is different and i would like to similar to other one , please find the screen shot . current display    Required...

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chandan31 by Tera Contributor
  • 620 Views
  • 3 replies
  • 1 helpfuls