Hi Team,By Default After Submitting a HR case on the ServicePortal(ESC) for any available HR Service, the HR Case is set to Ready instead of Draft? In HR Service Template also we set state to Draft, BUT From portal somehow, template setup is override...
HR LE Case is not getting automatically closed even all the respective HR tasks are complete.Have configured the same in HR service too, still its not working(screenshot below). Can someone pls provide any script/how to do configuration here? @Ankur...
Hi, Onboarding tasks- comments on task level roll up to parent.As an HR Agent, if an employee or manager submits a comment on an Onboarding task, I can see all of the comments on the HR Case. When employee or manager submits comment on Onboarding ta...
Hi All,I have configured a case creation form for a specific HR service.When the HR service is filled, the description of that HR service is populated so that the user knows what exactly that HR service means. I want to make this field read-only.You ...
I would like to auto assign/map the manager field on HR Profile to the "Assigned to" field on HR Case., whenever new HR Case is created. Right now, whenver HR Case is created by default it is assigning to HR Onboarding group and gets assigned to an...
need to visible HR Services only for particular group of people.please let me know how we can achieve.
Hello, I am looking to understand from other organisations how they have transitioned from separate employee portals (such as IT and HR) into one unified employee center. What challenges did you face and what successes have you seen? We are currently...
Hi Everyone,my requirement is to restrict the update of sys_user record for users of a certain group (the users of these group cannot write on a user record) Threre were two field level ACL's i came across (please see attached image)ACL 1:ACL 2:When ...
When requesting a new hire in the portal you have to fill in name and email for the user.Since the user hasn't started yet, and this is what triggers the on boarding, the user doesn't exist in AD yet. When submitting the request a new user and hr pro...
Hello, WE have upgraded to Utah and i am seeing below issue with HR agent configurable workspace.I am Seeing table configuration error when selecting Response Templates on the Email Client record.Following are the steps to reproduce this issue: - Log...
I am creating a workflow that involves HR Tasks. There are 2 routes for the workflow based on what is chosen on the record producer when submitting the service. One route, I want there to be an approval. Once approved, an Employee signature task will...
I have a requirement to export the cases which have attachments (with attachments) from the agent workspace. How can i achieve this!!Any suggestions or help would be appreciated. Thank you!
Hi all,There are 2 questions from my end :1) Inside "Content Item" I have created the variables set in which we have variable to enter the input . But when I go to portal and check , no variables are shown in the form . Why ? will content item takes ...
Hi all , Create ACL where user with ITILrole will not have read access for incident record. what process I need follow?
Hi All, I am facing an issue where after exporting the HR profile from the Agent Workspace, some of the records are missing sometimes and sometimes the data in a few columns are missing. I am trying to navigate through the components but cannot find ...
