Hello, We had a requirement to Populate 'Source' field on HR case table with Now mobile/Service portal depends on where it was created, We have achieved this by created variable and setting it through client script. Issue here is variable which we ...
Is it possible for an individual agent to hide the "At A Glance" section on the HR case in agent workspace? We tried turning off the "Show Sidebar"
Hi, I should be able to navigate as an end user to an article and be able to click on something that allows me to print the article (without printing the entire webpage). When we open article on Service Portal and click on ctrl + P to print article t...
Hello Everyone, 1) I need to Auto populate the 'Due Date' field value depending on employee's start date.2) Due Date field I created it in 'HR Task' table and 'employee start date' field value is available in 'HR Profile' table.3) So I created a Befo...
I would like to check the text and title of the knowledge article when approving the knowledge from the My Item widget of ESC. Please tell me how to set this up.
I am configuring a record Producer form where the fields are in single column layout then what I wish to do is to set the few fields in two column fields, conditionally. Because I have this field2 where available for all user and I also have a field...
In our ESC portal, AI search results such as HR services, catalog item or kb article do not have option to open in new tab/window. Couldn't find where is the issue properly?I referred this link : https://www.servicenow.com/community/platform-analytic...
Hi experts,I have created an approval in a activity set as part of a flow in a lifecycle event. The approval gets generated and visible on native UI. However in HR agent workspace it is not visible. I have a requirement where approval is conditional ...
Hi experts,How can we resize (make smaller) these quick links (external links) tiles.Please let me know which part of CSS/ HTML needs to be changed to adjust the size of these links.Thanks in advance.
Hi All, I am actually able to navigate to the New 'Agent Workspace for HR' through the workspaces dropdown in the header menu of the new Polaris view and able to see the agent assist related search results in the workspace for all COE's cases expect ...
We have a requirement to show Process state flow formatter in HR Agent Workspace same as Classic UI. Looking for an alternative approach or solution too, which might fulfill this in HR Agent Workspace:
Hello, I would like to know how "Task support team" field and its related fields would work on the HR task table.In my onboarding lifecycle event activity, there is a task whose support team is Parent Assigned to and HR Tier1 as below. How can employ...
How can I use flow designer to skip an approval when the approver is the same person as the requestor?
Hi all, Maybe a silly question but is it possible to use a phased implementation approach in HRSD with Case and Knowledge Management and Employee Center Pro? For example, you introduce Case and Knowledge Management (for internal HR Agents) and then E...
Is it possible to show the SLAs to the requestor on the portal once they submit a request? If so, is it also possible to choose which HR services you want that functionality on for? Or is it all or nothing?
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