There is a global business rule (user query) which filters out inactive users on the sys_user table using current.addActiveQuery(); for non admins. One of our HR services is to raise a case for leavers (within the past 12 months), however there is no...
Hello, Currently, the opened by user cannot see the standard ticket header in the portal. It shows for the opened for user but not opened by. we need to amend this so opened by can also see this standard ticket header currently showing like this.. ...
Hello everyone, I may just be blind, but how do you set the catalog for HR Services >> Manage HR Catalog? We have a need to change it to a new catalog while still retaining the one currently set there. Thanks!
Global Mobility feature details and if any fitment is there to absorb in Service Now?
while creating an article , similar to "FAqs, what is" article templates can we create new article template with the help of html code snippet. If yes, how to create it?
I have a requirement to test the access of a user for few fields using ATFs, but we should not do through impersonate user, is there a way to do using ATF, like how we are manually logging in with that account and checking.
I have to change the Field Label that have been brought by dot walking in database View List Layout. Can Anyone help me in knowing how to do that?
When a case is closed, OOB business rule "cancel or close case cleanup" calls script include "hr_utils" which cancels any child cases that remain open. We have a business case for allowing a parent case to close while a child case remains open. Our p...
hiii, need solution for, send a notification to user 3 days before the Due date.... ex: if due date is 3/02/22, notification will be trigger 3 days before the due date(01/02/22)...
Hello, We use LifeCycle Onboarding for managers to have tasks to complete for new hires. I am trying to have the 'short description' different that the 'description', but it does not seem to take. Please see screenshots. Any help is appreciated!
Hello, Is there a way to create an assignment rule to assign a specific HR Service to a specific Group? I created a rule in my DEV environment, ensured it was enable, and then submitted a test, but it did not assign to the group I intended it to. Tha...
I have installed HRSD plugins (Core, Lifecycle events, etc.) so that I can begin configuration for an Onboarding/Offboarding deployment. After installation, the out of box 'Request Onboarding' lifecycle event/record producer is not there. I have comp...
Looking for the setting so people using Agent Workspace can do a search all in the Workspace. These people have the required HR roles in addition to the awa_agent. In the UI16 they can do a global search all, in the Workspace they can only do a limit...
Hi All, Can anyone please let me know what Role is needed for the following modules ? without granting admin role to the user in lower environments. 1. Notification 2. Workflow 3. creation of update set 4. Grant HR admin and HR agent role to users ...
agent not able to view other group HR cases? He can only view the cases that he is a part of the group He need to view other group HR cases please suggest