I have the services A, B, C, D, and E in my system, spread across multiple Centers of Excellence. I have Group1, which should be able to create cases in services A, B, C, and Group2, which should only be able to create cases in services in C, D, E. ...
Hi All, I want to add anchor tag with href link which redirect to other page in additional comment field?
Hello, I want to limit the dropdown values of the field "New HR Service" to show only the Main Service. Can someone tell me how can we do it?
Hi, I am planning to update onboarding lifecycle event which is already using in Prod.Do you know what will happen to the existing cases after the changes would be released? Activities already triggered -> I think they would NOT be changedActivities ...
Anyone has CIS HRSD blueprint?
Hello All, I have a Script include working on Change client script. But it is throwing Javascript error.Script include:var PracticeUtilsNew = Class.create();PracticeUtilsNew.prototype = Object.extendsObject(global.AbstractAjaxProcessor, { getCost: fu...
After installing virtual agent on the dev instance the oob topics for HR are not showing. Do any one have any idea how to enable oob topics in virtual agent for HR
Hy, Please guide me, how i can create custom application in HRSD in servicenow?
HI , I am restricting the HR cases records by writing a before query business rules.1.Only submitted or on behalf of can i have access to the HR cases.... My query is regarding if i am not part of submitted (XYZ person)or behalf(ABC person) i can't ...
Hi,Can anyone tell me how an end user with "sn_hr_sp.hrsp_employee" role is getting read access to his HR Workforce Administration case request on ESC portal under "My Requests" cause the read ACL on "sn_hr_core_case_workforce_admin" is checking for ...
Hi,I have an Inbound action created, through which an offboarding Lifecycle case is being created. I want to prevent duplicate case creation if a case already exists for that leaver(subject_person). Any suggestions on how we can do this?Thanks in adv...
Hello, Where all is the configuration held for the collaborators field? I am attempting to set up the collaborators field on my HR Cases (multiple COEs), but something seems to be blocking the OOB behavior. OOB, any HR Agents who are added as collab...
Hello all!We leverage Workday and ServiceNow and curious if anyone out there has any design principals they lean on when they decide to design or activate new features and the capability exists in both systems out of box. The end goal is a good set o...
Hi,Is there a good way to report on case deflection with the new HR Portal and Knowledge base?We are on Jakarta.Thanks,Mike Leighton
Hi im trying to put videos on our content experience widget carousel. im using in my example below a SNOW video for demonstration. After reading many articles it appears I should create a portal / styled content and select video as my "content style...
