HR Agent Workspace - Can't create an HR Case

[rafas_2703]

Hi everyone!

I am having a problem on HR Agent Workspace that is that I can't create an HR Case.

When I click the Create case button it is clickable, but it turns grey like I am clicking it still and does not create the HR Case, It stays stuck in this process (See image below).

Anyone knows why?

Thank you!

[michaelj_sherid]

@rafas_2703 This is not common so I recommend submitting a Hi Support case to have this investigated. There could be many things in play here, so a support case is the fastest way to a resolution.

Regards,

Mike

[rafas_2703]

Hi!

The problem was in the JSON code.. so there 2 related lists that are not supposed to appear, the Interactions and the HR Cases Opened for user. The JSON code was changed to remove those related lists but maybe it was removed a functionality for the HR Case creation.

So the problem now is remove those related lists without removing the related list (Interactions) without removing the functionality.

Any ideia?

The code is on the "Composition" JSON code in the following link:

https://yourinstancename.service-now.com/sys_ux_macroponent.do?sys_id=9fc36a51c3a2ca109e8d5e3ed40131...

[KamireddyMANASA]

Could you please let me know what resolved the issue, I am facing the same.

[Sandeep Rajput]

@rafas_2703 Please check if you can create an HR case from the platform view. This is to verify if you have the permission to create the case or not.  Also, check the system logs after clicking on the create case button in workspace and see if any error logs are printed which might be helpful in resolving the case.