HR Agents unable to view employee documents of separated employees (Active false users)

[Mayank Das]

Hello

I have received a query from my customer stating that the HR agents are unable to view employee documents.

On further investigation, I found that the agents are unable to view the employee documents of those employees who have been separated (User account is Active False).

Although, being an HR Admin, I can see those employee documents.

I went through the Read ACLs configured for the table sn_hr_ef_employee_document but no filter was applied on the related script include on the ACL records for active or inactive users.

Can anyone help me to configure the ACLs such that even the agents can see the employee documents of separated employees?

Thanks in advance!

Regards

Mayank Das

[Mark Manders]

Check if they can see the inactive users themselves. It could very well be that the OOB Query BR on the sys_user table prevents them from seeing the user and with that the relationship between the user and the document, hence, not seeing the document.

[Wessel van Enk]

Hello,

Please check the Security Policies in the sn_hr_ef_security_policy table. 
If there is no specific policy, then it might be a Restrict Query. There are several queries (business rules) within the HR Scope.