We have a use-case where our benefits teams need to create cases in mass several times a year. They are needing to have the description the same for all and want to have the cases auto-close, with specific close notes. We use bulk case creation today, but our groups typically work the cases once they are created. Is this possible for us to bulk create cases that have "more" information in them and auto-close right away? We are on Zurich. Thanks for any insight!!
