HR Case attachments

jrusso
Tera Expert

I have a request to find out if attachments to HR cases, can be hidden from the Opened For person.  There are some work product items, that they would like keep track of in the case, but not make it visible to the Opened For.

 

Is there anyway to hide the attachments?

7 REPLIES 7

Veera6
Tera Contributor

HI - I cannot hide attachments on the HR LE Case to 'opened_for' if he is the 'subject_person' manager in portal view as well as native view. I tried to create an ACL, but several other ACLs allow access to opened_for. Query Business Rule would not work.

Data Filtration does not have a sys_attachment table listed. It is not in excluded list. What would be the best approach to achieve my use case?

JulianLemcke
Kilo Sage

There is already an idea somewhere in the idea portal for this. This has been requested multiple times I think. Thus far, we've always used a vehicle for that (e.g. child task) to store "confidential attachments" as the main problem is, you cannot "put additional attributes" on attachments that easily.

You could also create a nother table and link it to the attachments to use that. E.g. the "external related files" plugin, but this will be a lot of work.

Thanks Julian - Can you give me an example of how I can use child task to store confidential attachments? Are you saying we can use sn_hr_core_task to store confidential attachments? What are the additional attributes you are referring to?