Fax feature
Hi All,Is there a fax feature in servicenow , such that users fax their documents and a case is created in servicenow.Thanks in advance
Forum Posts
Translated button not showing knowledge block (KBB) article body
Hi experts,We have a knowledge block created with article body and inserted into below knowledge article. On the portal when we a non english user translated the article, translation is only displaying KBB number and short description but not the art...
Resolved! How to Restrict the user to mark HR task as complete without check the checklist items?
Hi All,On the HR task we have checklist items , so my concern like need to restrict user to close the task without check the all check list items, before state moved to complete , he must need to check the checklist assignments? So please help me to ...
Document Preview from HR Agent Workspace, Canvas Error
Hello experts, After creating a HTML document template, I was asked if the HR Agent could add their signature image to the document before passing the completed document to the employee. Instead of having a static image in the document template, it w...
Resolved! How to create and display checklist items on HR task which is created automatically?
Hi All,Actually we have created HR tasks from HR service by automatically, so whenever case is created one task was created automatically, so on that task i need to display few checklist items which are mandatory to close that task? So please help me...
Edit PDFs before generating the final PDF document
Hi All, We have a requirement to generate PDFs which we are able to generate using fillable PDFs configured under managed documents and fields mapped in document templates. However, we have another requirement where the agent needs to update the fiel...
What is this error called "undefined" or "null"
Hi all,Can anyone tell me why this error is coming, here I am trying to fetch value of "value" field of record from "question_answer" table.
Resolved! Checklist cannot be displayed in HR Task
I am using this article to create an HR Task Template for Checklist and creating an HR Service where the Fulfillment Type is Service Activity.https://www.servicenow.com/community/hrsd-forum/checklist-for-hr-task/m-p/1286127#M1447https://docs.servicen...
Resolved! Create a metric definition to count the duration from Awaiting acceptance to Closed complete
How to create a metric definition to count the duration from Awaiting acceptance to Closed complete of an HR case
Resolved! report on what happens to Awaiting Acceptance cases
When a HR case is in State = Awaiting Acceptance, we have 5 scenarios like below:AcceptedRejectedTimed out by 5 business day workflow (case State = Closed Complete)Case in 'Awaiting Acceptance' is rejected then accepted once back in 'Awaiting Accepta...
How to send Notification based on the date on "record producer"
Hi All, I have a requirement where I want to send the notification before 2 weeks of the "expected target date" if the HR task called "Effective Date task" is incomplete, where "expected target date" is variable on record producer and "Effective Date...
How to send notification based on "effective date" which is variable in record producer on ESC opo
Hi Community, I have requirement, where notification has to be send based on the "expected date" and task completion state.where "expected date" is the variable in the record producer and the task name is "effective date task"For now we can consider ...
Flow Designer - adding a checklist to a HR Task form
Can someone please help me add a checklist to an HRTASK form using Flow Designer?I have referred to the following article, but it does not display well. https://www.servicenow.com/community/itsm-forum/flow-designer-adding-a-checklist-to-a-form/m-p/53...
Sending custom table data to SFTP in PDF and XML format
Hi, Is there any out of box feature to send custom table data(delta) to SFTP in PDF and XML format on daily basis.Can I use Flow Designer with "Generate PDF Document flow action" and SFTP step to achieve this. ThanksRaji
