Insert bulk data through UI Page
I want to insert bulk data into a table through a UI page and button. How can I achieve it.
Forum Posts
How can I update the fields available in Org Info in HR Agent Workspace?
We have a requirement to update the fields available in Org Info in the Contextual Sidebar in HR Agent Workspace. I've seen how I can update At a Glance, but not Org Info. Has anybody successfully updated this before?
Cannot create a knowledge automatically when a case is closed
Completed 1-3(1. Create a field mapping -3. Create a UI action) but still can't create a knowledge automatically when case is closed.Does it need additional actions?Need help.人事ケースからのナレッジ記事作成の有効化 (servicenow.com)
How to update interaction creation page?
We have a requirement to update the fields visible when creating an interaction from the HR Agent Workspace. Does anyone have any ideas on how to do this? This is the form OOB: Thanks so much!
Static values vs dynamic on ticket request
Hi all, Recently we started to work with ServiceNow and for reporting purposes I need some help to understand how we can refer to requester location, country for already closed tickets, if with a time requester has moved to another location and in hi...
HRI Case User Acceptance workflow
Hi All, We are trying to modify the HRI Case User Acceptance workflow . Below is an image of the same . So , When a case is created by an user ,an agent works on it and provides solution on case and moves the case to "Awaiting acceptance" state . T...
In portal I have to minimize catalog item in search results.
Hi, In portal I have to minimize catalog item in search results. We are having search box in portal I have to minimize search results I don't want to show catalog item general inquiry in search results. How can we achieve that. Regards, Nivedita
I have to get User's location state value.
Hi, I have to get User's location state value. I have User's table and from User's table I have to get User's location and then state value in script. Below is attached screenshot : In above screenshot I'm getting current logged in User and then I'...
Add User criteria to HR case report.
Hi Experts, I am having a requirement that need to create a report of unassigned HR cases.And I will make this report to available on HR Agent Dashboard. Here the issue is report need to show the unassigned cases of the logged in Agent region(Locatio...
Why Client script was not working properly on HR case?
Hi All ,Actually i have created one client script to make fields visible and mandatory based on other field choice selected, Actually whenever we create a case (RP) created from portal then client script working fine, but whenever i am trying to crea...
Resolved! How does "Recommended for you" and "Popular topics" widgets work on Employee Center Pro?
There's "Recommended for you" and "Popular topics" widgets available on Employee Center Pro homepage.ServiceNow product documentation says "The Recommended for you widget displays catalog items and knowledge articles, enabling you to view information...
Report
Hi Team, Please help me on the below query.I want to send a notification through the report in the report how can fetch the assigned to task for different user.In filter condition what i need to select to achieve the report of list of the task for di...
Translate categories on Now Mobile App
Hi guys, I created some categories, both on knowledge base and on the portal for the record producers.I translated them and it's working when you access them to the Portal via computer, tablet , etc... But when you use the Now Mobile app, the categor...
Resolved! HR Agent y
Hi All. I am looking for a report (like Whether Yes or No) when user chat with Virtaul agent.Its like - After the chat Virtual agent ask user " was this help" with the options Yes and No.So i need get the report what user clicked on .?. Please sugges...
Resolved! Trigger an activity set of HR lifecycle event
we can trigger an activity set after another activity set completes but is it possible to trigger it once all activity of dependent activity set get completed except one for eg: Survey. Requirement is to trigger the subsequent activity set and leave ...
