service now HRSD development
i have a requirement like in a involved party form when we select reporter value from involved party field , in user fields the opened for users name will autopopulate
Forum Posts
How to find configuration of " new " List ui action in HR Agent workspace?
Hi All,Actually we have the List that "Coe Cases", based on the COE, here the list will display , and once we click on New ui action it will redirect to " new case creation " page, Here my concern was like for all COE 's it will redirect to " case cr...
Create an HR Case from Microsoft Teams call
Hi all, Is it possible to create an HR Case from a Microsoft Teams call?I want the following:Someone calls from his mobile phone to a number and it calls directly to your microsoft teams. After that, you can pickup the call and if you pick it up it a...
Encountering issues in implementing secure data destruction processes on Google Cloud Platform. Seek
If you're facing challenges with data destruction on Google Cloud Platform, consider sharing the specific roadblocks you're encountering with the community. Are you dealing with issues related to tools, policies, or compliance? Engage with fellow com...
Resolved! Restricted caller access error while opening audit history from HR Case form.
Hi All, When we try to access the history page from case record, we are getting the below error.We tried to change RCA privileged status to Allowed. but no luck. the error keeps coming again when we try to access history page from different case reco...
Guided Tour on hrm ticket page
I am not able to get a guided tour to successfully complete on the hrm ticket page. I would like to walk users through the various sections of the ticket page, especially since this is a new page for us. When creating the tour, I tried starting at t...
Transfer of fields from one hr service to another
I have a requirement when case is transfer from one Hr Service to another Hr Service the related list tab ( interview, allegation, etc..) fields like subject of allegation and involved party type etc fields are also transfer to that transferred HR Se...
Resolved! Need to populate the bottom most department of a user
For any given user(Mike), We would need to show the bottom most department(XYZ). Note: User could be associated to any department in the hierarchy, any help or suggestions User: Mike Department: --ABC --BC...
Resolved! Why Ref Qual condition on field was not working on HR agent workspace?
Hi All,Actually we have one field on the case form , this is reference field, so we have put some ref qual on that field to show the list accordingly , so its working on on the backend while case creation but its not working on HR agent workspace whi...
Manage attachment under stories
Hi ,I was facing an issue of these after upgrading the instance. Under manage attachment for agile development- stories when i open paper click icon i.e., manage attachment i was able to see the encrypt with module option. Can anyone help me how to d...
Hide false/empty checkbox variables in HR AgentWorkspace
Hello, When a catalog item is created by a user in the HR Portal, checkbox values are displayed as false or empty when the variable is not selected. These fields are visible with the value false or empty in both the description field & variable field...
How HR criteria is differs from User Criteria in HRSD?
How HR criteria is differs from User Criteria in HRSD?
how to check field on HR case in the activity condition ?
Hi All, We have a requirement that whenever an activity is created it should check the Employee Type of the User that was there at the time of HRC creation. I am planning to create a field (EmpType) on HRC table which will store the value of Employee...
Resolved! How to write User criteria for the catalog item based on the group
Hi All, I need to create a user criteria to apply it for a catalog item, If the user is a memeber of the group that starts with "Hr_payroll" and the user should not be a part of the "HR_payroll_UK" group.How should I add this condition in the scripti...
Resolved! Creating ACL to make editable only for specific groups
Hello, I want 'assigned to' and 'assignment group' field to be editable only for following the groups if the HR case is assigned to them.Group A Group B This is what I have but it's not working, Example. Thank You!
