Resolved! Antivirus scan on Document uploads/downloads (Document Management)
Does ServiceNow run antivirus scan on the documents that we are uploading/downloading to/from their servers? (Document Management)
Forum Posts
How to populate dynamic fields value in E-signature document
The customer's requirement is to have an HR Task with a task type of E signature. This task should enable them to view specific HR Case fields data on a document so they can add their signature to it.
How to get user information from HR Profile
Hi guys, hope you are doing well! I have a record producer with some variables (employee_number, employee_grade, etc), and I want to auto populate those variables with the user on the field with the value "subject_person3". I tried a Script Include b...
IT Admins CAN see HR case information!!
Hi, HRSD experts. I have noticed a possible security risk that information on HR cases are VISIBLE to IT admins!!As you know, after removing HR roles from Admin role, IT Admins cannot see HR cases.And, the email records (on sys_email table) associate...
How to auto generate pdf on HR case from HR document template.
I want automatically generate and attach pdf to HR case from HR document template mentioned in pdf template field on HR case. I was thinking about BR but couldn't find any script or API that does it for HR documents.
Resolved! Related Catalog Items on knowledge article
In the Related Catalog Items related list for a knowledge article, I would like to include items from a catalog that contains only content items, and not record producers. When trying to add items from this catalog, I use the filter to select this c...
Resolved! Successfactors spoke is not pulling all records
We leverage the Successfactors spoke to pull in the HR data from SF, this was working perfectly fine till last week without any issues. Now, though it runs, it does pull all the data, it just pulls in 3000 odd records out of a total of 16000 records....
Employee Document Management storage
Hello Experts, Hope you're doing well! Am working on HRSD Employee document management, I have uploaded documents in Employee Documents related to hr profiles in dev instance. When uploading bulk documents into the system got a question in my mind th...
I want to add validation on date and time on a record producer
there are three variables one is the date variable, in which I want that the user cannot select the date 9 days later from the current date, the other scenario is there are 2 date and time variable : booking from and booking till, I want that the use...
Resolved! HTML Content in Employee forms
Hi Team, We have a record producer with lot of variables, so instead of adding new fields on the LCE table, we are capturing all the variable details(from the front end esc) that the user selected in a rich text description. I’m using employee forms...
How to trigger one activity depending on other activity output??
We have a requirement that there are 2 activities inside an activity set named orientation. Both are for task creation. The requirement is such that when one task state changes to closed complete the next task state should become ready. Until the fir...
Contextual search on an HRSD Record Producer
I have an HR Record Producer that I would like to use contextual search on. I have added a variable short_description and have the check box selected for "enable related search box" on the HR table configuration. I've also created a custom variable...
HR Case number is empty when Lifecycle event was created by flow.
Hello, there. I've found that there is one HR Case number is empty on my instance.This case is Lifecycle Event Case that was created automatically by flow.I loaded 4 data at once, but only that one's number is null.I tried to load another data and ha...
Resolved! Knowledge Blocks not displaying correctly
We are just implementing K Blocks and are running into an issue with how they are displayed in the actual KBase. They just display a block but not the text etc. See below for recreation steps. Steps to recreate. 1. Create a knowledge Block. 2. Crea...
Resolved! Trigger Activity Sequentially
Hi Team, I have a bunch of activities in a activity set which I have to trigger sequentially. I started off by creating multiple activities(Fulfiller) and I could see that all the tasks were created parallelly after case creation.To avoid this I remo...
