When an HR Task has an attachment, the attachment is copied up to the parent case when the HR Task is closed. How do I stop this from happening? Can't find the BR or Flow that is doing this. Thanks.
Are user criteria AND based or OR based? If I set up a user criteria for both a Group and a Script, do both checks have to pass? Or is one sufficient?
Hi folks, Hope you are doing great. Stucked with differentiating password protected file on Fulfiller form. Same file when attached on portal form then at that time it is working as expected. Please have a look on below code and help us to work if fo...
Hi Team, I have requirement to add UI Macro to Show the User's current time & date on the Subject Person field in HR Case form. Appreciate if anyone can help me with the solution. Thanks in Advance!
While working on HR Agent Workspace I added OOTB -"Add Approver" UI Action on the workspace, In some cases I am getting the substitution as adhoc, but in some cases I am getting an alert as "Verify HR case sys_id is set." So How to add adhoc instead ...
Hi All,Actually Comments and worknotes section on the HR case doesn't show any updates, if i post any worknotes or customer updates, , there is no upadate in that section, i am not sure , why this was happening Please help me to sort out this ThanksR...
Hi All, we have notification that whenever case is rejected an state closed incomplete then sent a notification to "subject person , watch list and opened by " but need to send the user who reject the HR case?So can you please suggest me that how to...
HI All, I am receiving error message whenever i am using send email in the flow designer and it is occurring HRSD module.
Hi All,I have a requirement that , basically when HR case is created , they manually create HR tasks, i want to trigger a notification that it checks all the tasks associated with case as closed complete then the notification will trigger to health g...
Hi, I have to close many hr case without sending notifications to users. There are many hr case with different hr service.How I can achieve that. Regards, Nivedita
Hi , I want to create a field dependent priority field on category.For example-Both Category field and Priority is on Incident Table but Priority is extended from Task table.I want to achieve that if category is changed to specific value , then based...
Hi All, My requirement is to Translate the Short description of an HR service using Business rule in PB,DE and BR languages. So i have written BR in le case table and where i kept the condition is after insert and this is the code i have written. Bu...
Hi All,Actually i have created a flow designer for approval for case, when ever case created it goes manager approval, when ever it rejected i need to send an email notification to user? So need to trigger event from flow?Please help me to complete t...
Hi all, Is it possible to limit broader HR case read access for users of an assignment group to only the assignment group they belong to? For e.g: User currently have the sn_hr_core_case.read role that allows them to view all HR cases across diffe...
Can you tell me best practices as to when a new knowledge base should be created vs. a new category. For instance, IT America, IT England, IT, APAC, etc. Should IT be the knowledge base with America, England, APAC as top-level categories or should th...
