HR case Opened for
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2 hours ago
I understand the concept of Subject Person, and I also understand Opened by, but I have never been able to clearly understand what role the Opened for user represents.
Is Opened for the Subject Person?
Or is Opened for the person who submitted the case, meaning the same as Opened by?
I’ve seen several community posts that discuss the differences between Opened for and Subject Person, but I still feel the explanations are not detailed or clear enough.
I would appreciate a professional and clear explanation of the differences and the exact role of the Opened for user. Thank you.
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56m ago
my thoughts and explanation
-> opened by
a) is person who created the record either self or someone who raised the HR case on your behalf
b) this person will have access to the HR case
-> subject person
a) Employee whom the case concerns—the "affected person" or beneficiary
b) may or may not have access, depending on the HR Service configuration
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
