HR case Opened for

[ChunjiJ]

I understand the concept of Subject Person, and I also understand Opened by, but I have never been able to clearly understand what role the Opened for user represents.

Is Opened for the Subject Person?
Or is Opened for the person who submitted the case, meaning the same as Opened by?

I’ve seen several community posts that discuss the differences between Opened for and Subject Person, but I still feel the explanations are not detailed or clear enough.

I would appreciate a professional and clear explanation of the differences and the exact role of the Opened for user. Thank you.

[Tanushree Maiti · Accepted solution]

Hi @ChunjiJ 

In ServiceNow HR Service Delivery (HRSD), the Opened for field represents the user on whose behalf the HR case is created.

This is the employee receiving the service or, if a manager/delegate raises it, the person they are acting for. The Opened for user receives notifications, acts as the primary contact, and can access the case via the Employee Center.

Refer: Difference between the subject person and opened for in HRSD 

            https://www.youtube.com/watch?v=48HWXYabL-M

As per this ServiceNow Documentation : Create an HR case 

"

1. Select the person responsible for the service request in the Opened for field.
   • If the case is being created by the person making the request, the values for Subject person and Opened for are the same.
   • If the case is being created for a different user, for example, a manager filing a case for an employee, use the choice list to select a different user."

[ChunjiJ]

Thank you very much for your answer, but what I am confused about is not opened by  or subject person, it’s Opened for.

[Ankur Bawiskar]

@ramanagadic @ChunjiJ 

my above explanation was for Opened for

Opened by will be always Logged in user

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar · Accepted solution]

@ChunjiJ 

I believe I also answered your question with clear example.

As per community feature you can mark multiple responses as correct.

💡 If my response helped, please mark it as correct ✅ as well so that this helps future readers find the solution faster! 🙏

[Tanushree Maiti · Accepted solution]

Hi @ChunjiJ 

In ServiceNow HR Service Delivery (HRSD), the Opened for field represents the user on whose behalf the HR case is created.

This is the employee receiving the service or, if a manager/delegate raises it, the person they are acting for. The Opened for user receives notifications, acts as the primary contact, and can access the case via the Employee Center.

Refer: Difference between the subject person and opened for in HRSD 

            https://www.youtube.com/watch?v=48HWXYabL-M

As per this ServiceNow Documentation : Create an HR case 

"

1. Select the person responsible for the service request in the Opened for field.
   • If the case is being created by the person making the request, the values for Subject person and Opened for are the same.
   • If the case is being created for a different user, for example, a manager filing a case for an employee, use the choice list to select a different user."