HR cases is getting auto close complete after submitting the form

[Ashwini Sawant2]

Hello All,

I have query in 1 form which is built through the catalog item builder. It is simple form for probationary review and when we are trying to submit the form the HR case state is marked as close complete post submission of the form. 

This form is related to table - HR employee relationships (sn_hr_er_case)  

thanks!

[Wessel van Enk]

Hi,

Did you check if there are any business rules or client scripts on that table that might close the case automatically based on some conditions?

[Sandeep Rajput]

@Ashwini Sawant2 Check the HR template associated with the HR Service and see if the state is set to closed complete in the HR Template.