Hi all!
I have a requirement:
"As the Process Owner, I want the HR Chat lightning bolt (quick actions) icon configured, so that HR Agents can search for knowledge articles, general information, response templates, etc., to provide accurate information/help to the user via the chat window."
When a chat is initiated by the user and accepted by the agent (whom I am impersonating), the appropriate chat window pops up. If I click on the lightning bolt (quick actions) at the bottom left of the chat window, and select /search-kb and enter text, nothing is being populated. This happens with a few other of the quick actions, but not all of them; some are just fine. The quick action I'm currently addressing it the /search-kb.
I think I need to configure the /search-kb quick action to query/access the HR KB, but I'm not certain how to do that, or if I'm missing something.
Any help or suggestions would be appreciated.
Thank you all in advance!!
Dave
