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Where is the Guest user define in system?

When email is sent , HR case is getting created in my instance. But when email is sent via personal email id(gmail.com) then also Hr case is getting created as Opened By value set to "Guest". I would like to know that where this script is define in s...

File Name for Generated PDF Template

Is it possible to change the format of the file name of a document generated from a PDF Document Template? We are currently generating a document from a PDF Document Template using the Managed Documents plugin. The file name format for the documents ...

John L_ by Giga Contributor
  • 1418 Views
  • 2 replies
  • 3 helpfuls

Resolved! Unable to parse pdf's

Hi All, I am working on uploading a few federal forms to the HR PDF template area and some of the forms aren't producing actual fields. How do I fix this? See issue below. I have also attached the screenshot   Please help!

find_real_file.png

Resolved! Using HR Case [sn_hr_core_case] Table AND Creating Custom COE

Hi All, My Client has a requirement to develop an application in HR Scoped Application on Kingston version . After analyzing the existing COE structure provided in the Base line instance we found that none of the COE table and its Services exactly ma...

Mrman by Tera Guru
  • 10815 Views
  • 4 replies
  • 2 helpfuls

Resolved! Bulk Case Creation

Does anyone have a solution for doing a bulk case upload beyond the OOTB bulk case creation? We are working with data from a third party vendor and would like to create a large amount cases with various case fields populated from a spreadsheet into a...

Resolved! Employee Directory within SN instance that feeds to Portal

Hello SN Comm, I am wondering if anyone has ever created an Employee like Directory within the ServiceNow instance. More specifically, I am looking to see how to go about creating an Employee Directory within the native application, that can someday ...

New COE creation

Hi, How to create new COE?   Thanks, Biji

Biji by Tera Contributor
  • 2299 Views
  • 6 replies
  • 0 helpfuls

Resolved! SLA field on HR Case

There is an SLA field on the HR Core Case table. This field is a percentage type field. I am unable to find where is the logic for this field population present. The data looks to be similar to the associated SLA : Business Elapsed percentage

niagarwal by Kilo Guru
  • 2474 Views
  • 3 replies
  • 0 helpfuls

Resolved! SLA is getting attached to only one HR Service

Hi All, I am new to servicenow,exploring different OOB functionalities. I have created an SLA  as below with only one start condition (active is true). When I am creating an HR case,If i select HR Service as General Inquiry,the SLA gets attached to t...

find_real_file.png
Aswathy2 by Tera Expert
  • 1149 Views
  • 2 replies
  • 2 helpfuls

Resolved! Migration Scoped application

Hi, How can we migrate configurations from one instance to pther instance for scoped application in London release?   Thanks,  

Biji1 by Kilo Explorer
  • 2043 Views
  • 15 replies
  • 0 helpfuls

Restrict Access to HR Cases by Assignment group

Has anyone had to restrict access to view/edit HR cases by assignment group? If so, how did you approach it? All of my HR groups have the sn_hr_core.case_writer role, but I only want them to be able to see cases that they are assigned.   HR Admins ca...

Sabrina10 by Kilo Guru
  • 1082 Views
  • 2 replies
  • 1 helpfuls

How to grant access to the Service Catalog?

We are having a basic issue, but cannot solve it. We have installed the HR Scoped App and HR Service Portal plugins. We created many record producers in category C in the HR catalog. They are all visible and working for admin users. Now we want to cr...

Referencing (linking) Knowledge v3 articles - versioning problems

Hi,When using the option to link HR Catalog Items to Knowledge Items, if a new version of that article is published, the Catalog Item will still display the old article. This also happens when a reference field points to a specific article.Is there a...

alexlees by Giga Contributor
  • 2716 Views
  • 4 replies
  • 5 helpfuls

Resolved! sn_hr_core.basic role giving users access to chat, is it giving users the ability to delete attachments off of HR cases

Would like to better understand the sn_hr_core.basic role and the specific permissions that it grants to people (e.g., is it giving users access to chat, is it giving users the ability to delete attachments off of HR cases, what are the differences b...

Resolved! Creating a Print UI Function

Hello SN Comm, I need some help in creating a Print Function for our HR Case Forms. Mostly for Employee Relations Cases, as they may sometimes need to print certain things from their Cases for legal/compliance groups for investigations. I did find th...