Hello, I'm new to this forum and many of the posts appear to be more technical in nature, but we are looking to do some benchmarking around the frequency and parameters (business rules?) other users have put in place for customer satisfaction surveys...
I'm trying to create an activity in a lifecycle event that will let HR Approve a document or make edits to the document and upload a new version of the document. Then the employee will be able to sign the document/or at least be able to upload a sig...
Hello SN Comm, Current we have one of our Non-Production instances on Kingston using the new HR Case Scoped Application. That way we can go through, set it up as we need it to be, and will migrate at a later time. However, right now I am trying to te...
Hi, I need to write a script to fill ina glide list with 3 values, assigned_to, caller and opened_by. Please see screenshot below. Should it be a client script, UI policy or what? How do I access this glide_list (u_users_enabled_to_access_case)
We have the comments section available for users to comment on a Knowledge Article. We have found that users are not using this section properly. Comments are visible to all users, but we don't want to display all prior comments, as some comments...
Hi - We are looking at the hr case creation process and we see it automatically creates the hr profile entries for opened for and subject person fields.Is it mandatory to have those business rules? If so - is there any way we can hide the message say...
I have a security requirement to restrict HR Cases according to a number of criteria such as roles and assignment groups. One of the other requirements involves allowing HR Case querying when the case has one or more task and the assignment group of ...
I'm curious to know what the HR Document Acknowledgement related list is for on an Lifecycle case. Whenever I sign documents on a case, I would think they would show up in this related list, but nothing ever populates. I can manually add acknowledgem...
We launched ServiceNow for HR case management back in December, and the system was configured to not allow out of office automatic responses to come back into the case. We are now seeing this as an issue, and are told there is no solution. Is there a...
HI AllMy workday consultant created a calculated field on the Workday worker profile table and I want to be able to pull it into ServiceNow. Does anyone know how to configure in ServiceNow the HR Schema Mapping entry needed and if anything else is ...
We have a requirement to auto-close HR cases after 3 business days (that have been awaiting acceptance with no updates). I have attempted to achieve this using a script-based Scheduled Job paired with a Schedule. We want to only count business days b...
We are beginning to use ServiceNow more for tracking of some leave of absence related things - compensation, return to work, etc. Our leaves are outsourced through a different vendor, but wondering if anyone has any insight or best practices on how t...
I'm looking through the HR case management application and came to something that i'm not sure what the specific purpose is.We're looking to implement HR and the part of transferring cases from one HR service to another is unclear.What is the purpose...
Hi Team,I created a few record prodcuers in the the original HR application and have recently moved to jakarta and ran the Scopped app migration tool. I wanted to know if the record producers would move to the new table structure? and if they stay in...
My company is going to be storing sensitive data as part HR Case information on its production environment. We don't intend to copy any of this data to our non production environments so we will set up a data exclude on the HR Case, Task and Profile ...
